7-Eleven in Downey is known for its cleanliness and friendly staff. Customers often praise the store for being very clean and organized, with some noting that it is one of the cleanest 7-Elevens they have visited. The staff are friendly and helpful, with employees like Singh and Sunny receiving special mention for their kindness and for maintaining a welcoming atmosphere. The store offers fresh hot food and consistently good coffee, making it a convenient spot for snacks and drinks. Parking is ample and easily accessible, and the store features a convenient Amazon pickup station, which many customers find helpful for safely retrieving packages. However, some customers have experienced issues with the store's hours, noting that the doors are sometimes locked or appear closed during late-night hours, despite being advertised as 24/7. Additionally, there are occasional frustrations with staff not honoring certain promotions or deals, especially with large Gulp discounts. Some employees seem unaware of the policies or choose not to offer the deals, leading to disappointment and inconvenience for customers who have driven out of their way for the promotion. Overall, while the store is appreciated for its cleanliness and friendly service, inconsistencies in hours and promotional policies have caused some dissatisfaction.
