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March 2024 by Phil T.
Matt at the Dallas store needs to be recognized for going above and beyond. My brother in law was a huge KUIU fan and had bought 7 pair of attack pants just prior to his unexpected passing. When I told Matt what had transpired he immediately worked on a solution to refund the money to my brother in laws widow. Class act and quality guy! Thank you KUIU for hiring people like Matt. Most importantly thank you Matt!
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February 2024 by Trinity N.
Was preparing to order a bunch of gear online so I went in to make sure my sizing was correct! Idk why they have so many negative reviews on customer service lol they were super friendly and willing to let me try on everything and even explore the backpacks. Helpful and chill environment
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February 2024 by Devin T.
It's always a 50% chance that I will get good or bad costumer service. I went in on Black Friday and once I entered in the store this middle age guy and a younger guy gave my friend and I a hard stair, not even a "hello" or "welcome in", just a cold stair. I looked back at them and they both locked eyes on my friend and I for a bit until we went towards the back. It was busy but if they were going to give us a cold look they could at least say "hello". Once I got my stuff I went to the counter and they started scanning without even saying a word, they only said "phone number" like it wasn't a question but more of a demand. They read back a random email asking if it was mine and I said "no". They had to retype my email and they were not happy about it, acting like it's my fault. After I payed they didn't say bye or thank you. I took my bad and walked out. Honestly I was super disappointed because kuiu use to be very friendly, I wouldn't expect to see 2 guys who either hated their job or hated me for no reason. Even though this store is expensive I mainly shop here because of the good service I get, but if that's not the case anymore I'll just shop at bass pro and buy real tree hunting gear.
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January 2024 by Ervin S.
Drove from home to Dixon which was an hour and a half. Looked bigger outside than inside but this is where I order my gear and I wanted to return something. Easy return and was helped but the lady who worked there was more customer centric and helpful than the other guy who has already been mentioned in reviews. I get it, it is not a life job so I won't hit the store on that. I knew what I wanted so it was nice to get some help regardless, considering I dropped $1k in clothing and gear. Selection was nice but some sizes were out which means demand is good for their quality items. I got a discount on a few items so I was happy. Didn't realize I double bought two items online and from the store, so will need to head back but there is so much I can buy it won't be a problem or I just keep them since the clothing is so nice and warm for my winter and hunting needs. I bought a backpack the Divide 2000 and it was nice to see it in real life for my hunting needs - definitely a good pickup. I also bought another Guide Jacket in Verde (all my stuff is solid or Vias print). I like KUIU and my experience at their store was good and exceeded my expectations. I spent a nice amount but their clothing and gear is so worth it. Worth a visit if you are into hunting, outdoors or just quality clothing and gear.
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October 2023 by Tommy Duff
Awesome show room. Lots to choose from. KUIU maybe one day open a showroom in Utah.
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October 2023 by Zach F
My all-time favorite camo to wear. Love the patterns, the technology and the fit. So glad to have found this store. Especially to be able to try on and get an exact fit. I'll definitely be back!
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August 2023 by John Ustick
Brother in law turned me on to this place. It's awesome! Come prepared to spend some $$$, cuz good gear isn't cheap.
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June 2023 by Meredith Jenners
Very disappointed in their customer service. I ordered a gift for my boyfriend and then found out he ordered it for himself. Within an hour of ordering, I tried to cancel my order, but they were closed and offer no online support. I sent an immediate email. When they reopened, they told me that it was too late, and I would need to return it once I received it (even though it hadn't shipped yet). If they weren't open, how did they process my order? Simple...they didn't, they just wouldn't cancel it for me. So now I am stuck waiting 10 days for an order, to then return it and wait another 10-14 days for them to receive, then wait another 10 - 14 days for a refund on my credit card. Ridiculous.
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June 2023 by Ernest Lopez
This place is always a joy to visit. I walked out with a few goodies, and a few I did not plan on getting as well! I love when that happens;) Kuiu staff is always Great!!!
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May 2023 by Juan Joubert
Finally stopped in after seeing the sign off the freeway for so long. Wish I did much sooner. If they opened another store atctge outlets, it would be on fire. They have a ton of stuff in a small space. StaffWas super friendly and likable.
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April 2023 by Arthur M.
I purchased a graphic T at kuiu. Fits well but not really true to size or maybe its just me. Im a shmedium lol
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March 2023 by David Alvarez
From Washington state and was passing through the state and stop by on a whim. went i got there they had a park lot sale going on and had some great deal. Don't know how often that happen here but if that a regular thing I would like to know went it happens. It well be worth the 10 hours drive to get those great deals again. As far as the actual showroom just as impressive worth stopping by if you're a KUIU fan and they had a spring cleaning sale going on inside as well.
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March 2023 by James P.
Great customer service! Super helpful with trying on items. And even better deals in store! I highly recommend going in!
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February 2023 by Bobby R.
This store is great. Small but has a ton of stuff. Staff is awesome and knowledgeable and their product is unmatched.
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February 2023 by Nicholas Avino
I am very picky about sizing so I decided to make the drive into the showroom and I'm glad I did. The woman there was incredibly helpful and even had set aside a few jackets for me to try on when I had called to see if they had my style in stock.The quality of their jackets is amazing and although you may have to try on a few sizes/styles to get the fit just right, this will probably become one of the nicest jackets you own - at least mine is. Highly recommend - you get what you pay for. Maybe wait for a sale to strike if you are very price conscious but at full price its still worth the quality.The showroom is very full and has lots of great stuff (some not found on their website.) Their product gallery is much more impressive in person and glad I left the place when I did or you can easily spend $1k in here, no problem.Plus huge shoutout to KUIU for actually having inner lining on their shell-like jackets. So many $500 jackets out there are just taped gore-tex shells with no lining. Now I can probably just wear this jacket as a single layer over a T-shirt and be fine 90% of the time.
