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January 2024 by B G.
Only reason I have a star is so I could post a review buy a vehicle get a free service oil change rotate tires and well u know but what u don't realize is u will wait 41/2 to 5 hrs sorry I've got better things to do than hand around a break room please the technician well to say the least was slow all that time wasted they could have offered a car wash and vacuum smh not even that sloooooooow to do job required of them
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January 2024 by Wayne Reser
Thank you Ed Denas for helping me out on getting a new work truck! Big shout out to Juan Torres for making this process very easy! In and out with no problems! Great people to work with!
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October 2023 by Mary Lou S.
Why did I drive all the way to Dinuba when my new to me Corvette needed servicing when there's a dealership a half mile from my house? Because the dealership sponsors our Corvette club (CVC)! The car had a service message when I bought it from a dealership in Roseville, but they didn't say anything, so I didn't pay any attention to it. Fast forward a month later, the message was still there, so I figured I better get it checked out. I talked to a guy in the service department, Richard, who was very nice and helpful. He used a handheld device to check the codes and then we set up an appointment for the next day to do a diagnostic check on a couple things. When I arrived the next day, I was greeted by service tech Jason. When he found out out I was staying there until the vehicle was finished, he told me about their free shuttle service and also what was in walking distance. I was kept informed throughout the day and when my car was done for the day, he explained what they had found out about my two issues. Parts needed were ordered and I was on my way. When parts are in, they'll give me a call and I'll set an appointment to get everything finished. I'll continue to make the trek to Ed Dena's based on the quality of service I've received.
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September 2023 by Visalia C.
Went in for the free oil change never had any problems before but this time as soon as leaving with my truck my oil pressure was dropping very low and I checked tire pressure as well on dash tire pressure monitor I knew two tires were a little but they usually check and put to correct pressure.. we'll the two tires are still low so that made me worry about the oil when I got home I checked the oil as I always do after each oil change oil felt gritty and dirty ... so I called them and spoke to some one and asked them why was tire pressure not checked and oil felt dirty gritty .. a bit stand of fish said he will call me back .. he called back and said service tech checked tire pressure on dash and all said 35 psi all was good .. lol pressure was same as when I took in then goes on and says they did change the oil and filter not sure why oil pressure was dropping.. wasn't doing that before I took it in he tells me maybe there's something wrong in the motor going out in the motor i told him didn't have that pressure dropping that low before this oil change he says not sure why ... truck only has 70000 miles change oil alway on time or before time needed to be changed... so caught them in a lie about the tire pressure something so small now gots me wondering if they even changed the oil ... I don't think I will be returning and I will be letting my family and friends know about this problem as there customers there as well . I don't want anyone's car getting screwed up over there shadiness. I believe they just topped my oil off and reset oil monitoring system . I'm going to take my truck for a new oil change tomorrow because I don't trust them since they lied about something so little as tire pressure
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September 2023 by Yola A.
Don't ever get an oil change here, these I D I O T S had my brand new 2022 Elantra shaking and rattling after they did one oil change!!! And they messed with everything!! They removed sensors and now my car is constantly beeping!
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July 2023 by Mike M.
DO NOT BUY FROM THIS DEALER - This review is a long read, but it may save you some heartache and money if you take the time!I have 30 years of purchasing cars and trucks in multiple states. I just had the worst experience I've ever had in car buying. The type of games played while attempting to purchase a truck through Ed Dena GMC in Dinuba, CA, is why the car buying is so hated and dealerships so reviled.After weeks of searching for a 2024 GMC 2500HD AT4 I thought I'd found it at Ed Dena GMC. I negotiated with the sales manager, and we agreed on an "Out The Door" price of $91,000. The truck was still in transit, and knowing the new model year was hard to find, I placed $1,000 down to hold the truck. Furthermore, I secured my loan through USAA and informed them I would also place $20,000 down. I hoped to streamline the process since I was traveling from Utah to California to pick up the truck. I wrongly thought that everything was good to go and above board. The first hint that things were going downhill was when I was informed that they would require a back-up loan in case my loan wasn't approved. I argued that my loan was approved for far more than the truck was worth. They had the proof in their possession... the actual loan approval and processing instructions from USAA!!! After discussing how foolish this was, I was informed by the sales manager that this was to protect them. The choice given to me was to accept their loan and get pre-approved or shop for a truck elsewhere. I had a loan!!! They had the paperwork!!! I reluctantly accepted their terms after they said they would only process the loan if I disappeared with the truck and canceled my loan with USAA. Red Flag!!The truck finally arrived at the dealership two weeks later than expected due to unforeseen transport/carrier issues. Once on their lot and after multiple discussions with their sales team, I purchased plane tickets and made arrangements to travel to California. Hours before departing Utah, I was informed that a cashier's check for the $20,000 would no longer work for the down payment. They wanted the $20,000 in cash!!!! What the hell?!?!?!? ANOTHER RED FLAG!!! I have never heard of a cashier's check not being accepted. Nobody wants to carry around that amount of cash. So, after having a lengthy discussion with the sales team and how this was starting to feel like a scam, I again gave in and pulled $20,000 in cash out of my bank account.Again, hours before I was to depart Utah, I asked if they could please send any paperwork I could complete before arriving to expedite the process. They finally sent their "required" back-up loan via email. Now, their game was revealed. The truck's price had jumped several thousand dollars beyond the documented "Out the Door" price we agreed upon weeks before. Furthermore, the interest rate was 8.6%!!! I have over an 800 credit score, and USAA, taking care of veterans as they always do, gave me 6.4%. I was beside myself. This loan and the new price were being forced upon me only hours before my departure. I had a lengthy discussion with the managers, and they would not budge. They tried to convince me that there was a mistake made on their side but never accepted responsibility or the fact that we had a documented and agreed-upon price. The new price reflected on their back-up loan would be the price, take it or leave it. I demanded my $1,000 deposit back which they didn't fight me over, thankfully. So, I am out three weeks of time, over $1,000 in plane tickets, and without a vehicle. I tried giving them the benefit of the doubt for almost three weeks. I accepted the Red Flags and gave in to their demands. My mistake. I'm old enough to know better.The way I see it, Ed Dena GMC in Dinuba, CA, just purchased several thousand dollars and three weeks of advertising from me. I can't stress this enough, save yourself a lot of hassle, time, and disappointment and find a vehicle somewhere other than Ed Dena GMC in Dinuba, CA.
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July 2023 by Ed B.
I have bought four or five GMC Denalis from Dena's. The most recent one had an engine failure. I spent $10 grand on a replacement engine from Denas and that one failed, too. I got no help from Dena's. I would never do any kind of business with them, again. I found their service manager to be rude.
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March 2023 by Erik P.
Excellent customer service by Juan Torres. Was very honest and upfront about the whole process. He worked with the trade in we had and finance. Great job and thank you!
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February 2023 by Miguel E.
I recently had the pleasure of working with Kevin Estes, and I have to say that he exceeded my expectations in every way. From start to finish, Kevin was a real professional, and it was clear that he had my best interests at heart.One of the things that impressed me most about Kevin was his deep knowledge of the cars available at the dealership. As someone who doesn't know a lot about cars, I really appreciated having someone who could guide me through the various options and help me make an informed decision. Kevin patiently answered all of my questions and provided me with valuable insights that helped me narrow down my choices. He was also incredibly patient and attentive throughout the entire process. He never made me feel rushed or pressured, and he took the time to really understand what I was looking for in a car. He made sure that I felt comfortable and confident with my decision every step of the way.And when it came time to finalize the sale he walked me through all of the paperwork and made sure that I understood everything before I signed on the dotted line. He even took the time to go over the features of the car and show me how to use all of the controls and features.Overall, I would highly recommend working with Kevin to anyone in the market for a car. He truly went above and beyond to make sure that I had a positive experience. Thank you, Kevin, for your excellent service!-Miguel
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February 2023 by Gabby C.
Kevin Estes was my sales associate and was absolutely awesome! He was very friendly and thorough while walking me through the process of purchasing a new vehicle. He was very helpful and provided excellent customer service. Would highly recommend.
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July 2022 by Samuel S.
I am very disappointed in "Ed Denas in Visalia and Dinuba". You pay for a truck that costs more than 45K. For selling lifted Chevrolet trucks, with problems and then refusing to replace them. Their dilemma is "you bought it that way". in a few words "We can't help you and scratch as you can". That is not from a company that takes care of its customers and much less does not want them to return for a next purchase
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June 2022 by Anthony C.
I bought a full maintenance plan when I bought my truck from the Visalia Lot. Unfortuanetly I have to drive to Dinuba for even an oild change. The first time I brought my truck in for an oil change I also got a tire rotation. They did not tell me it wasn't in my plan they just asked if it needed one, then the tires were vibrating like crazy so I brought it back to have the tires balanced. There was no vibration before the rotation and even tjough the vibration definitely due to the work they did they still charged me for both the rotation and balance. It took 4.5 hrs of waiting for just the oil change and rotation then another 2 hours for the balance a couple days later. I nrought the truck in for my next oil change and was told it'd take 1 to 1.5 hrs. I have now been sitting here for 2 hrs with out anyone coming and giving me an update. For god's sake its just an oil change. Dont sell packages your shop can not fulfill!! Extremely unplease with the value, i wish I had never bought the package.
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April 2021 by Jake L.
Whatever you do do not buy a car from here! I regret purchasing my car from this dealership!!!! My car has started messing up once it hit the second month and no one was there to help me. These people just want your money and care about nothing else. DO NOT BY FROM HERE!!!
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January 2021 by Cha S.
Will never purchase a vehicle from El Dena's! We go for annual oil change, rude and racist! Only reason we go every 3 months of for our (FREE) oil change for 5 yrs. Who's going to say "NO" when it's FREE!!Other then that I highly recommended you pay for rude service.
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November 2020 by Estevan G.
Buying truck was great, bringing it here for simple thing as oil change takes hours! (They said I had to come here if I wanted the insurance) Horrible . Horrible . Seriously last time coming here !
