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January 2022 by Murali M.
I was recommended by a family member to apply for a membership here. My experience with Prospectors has been great, one thanks to Flora who has gone out of her way and provided me with one on one service. She was able to go above and beyond to deal with my 2nd mortgage loan and help me get things aligned. She is continuing to work with me to provide me with the service I need and I appreciate it. When you walk into this branch you can feel everyone is there to help you. I will use 100% Prospectors FCU for future loans and recommend others give them a chance.
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August 2021 by Nss S
Excellent customer service and staff always friendly and helpfulTillo has always been very kind and helpful
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December 2020 by Terra C.
I have had an account here since I was a kid. I really love the staff here. I can't ever see myself closing my accounts here. It's never busy here and they are always so helpful and sweet. Ms.Adeline worked here many years and when I was a teen she always used to give me little tips about money. I went one day after moving away for a few years only to find out that she retired. My heart was broken. I would have loved to hug her and say goodbye. She was the best and so sweet. The 2020 staff are great too. Keep up the good work guys. Happy Holidays to a great team !
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February 2020 by Lady SnowBlood
They appear to be helpful yet make so many mistakes it almost seems like they procrastinate and "forget" to do their job. Ive had weekends ruined, out of state trips ruined, ive had autopay bills that doubled because their replacement cards werent properly activated. All in all it is a "decent" bank, however, some of their staff who are polite and sweet as ever, are incompetent and unreliable.
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January 2020 by Monica C.
I had made a review of a situation that occurred before Christmas. After leaving this review never thought anyone would acknowledge my disappointment. Received a courtesy call from my CU that made me feel as an important part of their business.. I truly am thankful for this and am happy to be part of this institution as a long time customer.
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March 2019 by Armando Sandoval
Customer service above all!!! See Flora in the loan department.
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January 2019 by Michael Thompson
Extremely helpful and friendly Alexcis was extremely helpful with the several banking issues that I had today! She went above and beyond !
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January 2019 by Janet M.
I recently became a member at this cu due to a very good recommendation. I am financing my auto loan with them since they offer low rates. Flora helped with with the entire process and let me tell you, she is good at what she does. She is funny too. From the time I came into the branch until I left, I knew I made the right decision to bank here. I am looking forward to doing my business here.
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October 2017 by Tony Y.
Had an account there but closed it recently. Only went in to the branch once and had a horrible experience, I was there to close my account because of something unrelated. The rates they offer for loans and etc are just not that competitive and I really only opened it because I thought one day I will need a used Auto loan but went to a different bank and scored lower rates
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May 2017 by Rosellen Brown
Have done business with prospectors for over 40 years. They are always responsive and helpful. They have consistently lower rates for loans. Much easier process than banks.
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May 2017 by Linda Webster
Awesome!
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September 2014 by Raquel C.
Recently became a member of this credit uinion. Went during my lunch to inquire about a auto loan. Sure enough a day later I was approved and purchased my vehicle. Flora was such a doll and help me out so much. She was very informative and patient! The rest of the staff is also very helpful and friendly.
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August 2014 by Kristie B.
Just spoke to a bank rep about opening a new checking account. My Fiance and I are getting married soon and wanted to open a joint account. I was told in a very vague manner that due to my account being new that any check is subject to a 9 business day hold. WTH???!! Who would ever do this willingly? Going to keep on looking.
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May 2014 by Laura L.
I've been a member for about 5 years and have been very happy! I have a great interest rate on my Visa credit card, opened an IRA account, and also have a savings account. The staff is very friendly and knows you on a first name basis. I have recommended several friends and family members to join and they are also very pleased. I highly recommend if you're looking to get away from the big name banks!
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October 2011 by Sandra P.
I broke up with my corporate GREEDY bank. Its too bad. We'd been together for over 20 years. But I was tired of his greedy ways, nickel and diming me on my own money. So I looked up a local credit unions and this one is DB is open to residents of Diamond Bar and several neighboring cities. The staff was super friendly. I opened a checking and a savings account in less than half an hour. No hidden fees. NO FEES to use my own debit card. Say no to corporate greed and say yes to saving money! Recommended!
