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August 2024 by Emma Liu
Sharon provided exceptional service to me and my family at East West Bank. She was highly detail-oriented, responsive, and thorough in handling all our needs. Additionally, she was very patient throughout the process. Her professionalism and attention to detail made us feel confident and assured in all the services provided. We greatly appreciate both East West Bank and Sharon's help.
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May 2024 by Tina Chen
"My family has banked with East West Bank for many years, and Ella has always been there to assist me with any questions I have. She is incredibly knowledgeable and patient, making her the best banker I have ever encountered. Thank you, Ella, for your exceptional service!"
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April 2024 by hondabar
Close early on holidays but don't post any signs, or close 5-10 mins before the actual posted hours. Pretty annoying. My wife and I really hate this backwards bank, looking forward to paying off our loan! Didn't have online banking for the loan either, so we always had to go into the branch.
Update: My wife and I paid the loan off as quickly as possible to not give them any more than we had too.
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January 2024 by Milina Momjian
Kelly is knowledgeable, courteous, and
very helpful.
She’s truly An Asset to East West Bank!
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September 2023 by Sarah Y Tse. 謝婉敏
I spoke to Samzon Leung who has been our to-go person at EWB Diamond Bar branch for almost two decades. I emailed her about the charge, and she reversed it in a matter of days after some research. These 5 stars go to her!Previous postSpoke to Andrew at the Diamond Bar Branch on Oct 14, 2022, regarding a check that has been debited twice. It has been two months, and the issue is still not resolved.
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September 2023 by James H
I and my family will appreciate Holly Huang in east West Bank to help us make a urgent loan, in 2 weeks time we need the heloc and with Holly Huang’s professional and very patient attitude to work together, she is able to make the loan for us, which normally 20 plus days.she is very nice and kind to support us, she gave us professional advice, save money idea for us, she worked at night sometimes if we have any questions to consult, she is so good!so lucky and happy to be with her, thank you Holly Huang!
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September 2023 by Sarah Y Tse
I spoke to Samzon Leung who has been our to-go person at EWB Diamond Bar branch for almost two decades. I emailed her about the charge, and she reversed it in a matter of days after some research. These 5 stars go to her!Previous postSpoke to Andrew at the Diamond Bar Branch on Oct 14, 2022, regarding a check that has been debited twice. It has been two months, and the issue is still not resolved.
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August 2023 by Shahravan Golesorkhi
This is a not a review of East West bank, which is a great bank, but of a loan officer, Ms. Holly Huang, which I have the pleasure of calling my friend.I am writing this not as a review but to thank people who really love their job and care about their clients.After CTBC bank almost derailed my escrow by their incompetence (things got so bad that the sellers gave me a 3 day notice to get rid of CTBC and my loan officer or they would pull the plug), I met Holly at East West Bank.Before even meeting Holly, she had arranged a conference call with their supervising underwriter, Roger. Roger was an encyclopedia of real estate transactional law, he was accurate in everything he said and it was a no brainer to ask for Holly’s help.My loan process took a little over two weeks and escrow closed in less than four weeks after I met Holly.Holly set up a chat group with my agent, transaction coordinator, and me. I had regular contact with Holly from early in the morning until late at night. Sometimes I was embarrassed because Holly would update me at 6:00 AM.Holly is amazing, she was more interested in building relationships than being a loan agent. Roger was the magician in the background moving mountains to push my loan forward.At some point my agent wanted to make me go back to CTBC and was telling me to make a decision (even though I had told her, I would never leave East West Bank and Holly).This was my open reply to her in the chat group: “there is no decision to be made. My loan is with Holly. I trust Holly and respect her. She is working very hard to expedite this loan. My relationships are only with people I can trust. I will never disrespect Holly by going to another lender. That is not how you build relationships”.And this is exactly what she is to all her clients.Holly is in the business of building relationships for the Future of East West Bank. And art that is almost forgotten in today’s banking world.This note is written on the balcony of a home which I would have not had, but for Holly, while I am watching the sunset.
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August 2023 by Shawn G.
This is a not a review of East West bank, which is a great bank, but of a loan officer, Ms. Holly Huang, which I have the pleasure of calling my friend.I am writing this not as a review but to thank people who really love their job and care about their clients.After CTBC bank almost derailed my escrow by their incompetence (things got so bad that the sellers gave me a 3 day notice to get rid of CTBC and my loan officer or they would pull the plug), I met Holly at East West Bank.Before even meeting Holly, she had arranged a conference call with their supervising underwriter, Roger. Roger was an encyclopedia of real estate transactional law, he was accurate in everything he said and it was a no brainer to ask for Holly's help.My loan process took a little over two weeks and escrow closed in less than four weeks after I met Holly.Holly set up a chat group with my agent, transaction coordinator, and me. I had regular contact with Holly from early in the morning until late at night. Sometimes I was embarrassed because Holly would update me at 6:00 AM.Holly is amazing, she was more interested in building relationships than being a loan agent. Roger was the magician in the background moving mountains to push my loan forward.At some point my agent wanted to make me go back to CTBC and was telling me to make a decision (even though I had told her, I would never leave East West Bank and Holly). This was my open reply to her in the chat group: "there is no decision to be made. My loan is with Holly. I trust Holly and respect her. She is working very hard to expedite this loan. My relationships are only with people I can trust. I will never disrespect Holly by going to another lender. That is not how you build relationships".And this is exactly what she is to all her clients.Holly is in the business of building relationships for the Future of East West Bank. And art that is almost forgotten in today's banking world.This note is written on the balcony of a home which I would have not had, but for Holly, while I am watching the sunset.
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June 2023 by ellen mong
Long time customer with the bank. Always receive great services from Judy and her team. Highly recommend.
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April 2023 by Lily Chen
Branch manager Judy and her staff are great people. They are very helpful and willing to spend time with their customer. Highly recommended.
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March 2023 by Kevin Tufts
The Diamond Bar Branch of East West Bank, has an AWESOME customer service team who are warm and friendly people that care about your experience. I received great service with Michiko, Judy, Ella and Andrew and it was a pleasure of great friendly customer service.
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December 2022 by Sarah Tse
Spoke to Andrew at the Diamond Bar Branch on Oct 14, 2022, regarding a check that has been debited twice. It has been two months, and the issue is still not resolved.
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October 2022 by Jimmy Chang
I Have Been To This Branch Several Times. Every Time I Go Will See The Employees Have Are Full Of A lively And Energetic Feeling, The Important Things Is That They Will Be Very Responsible And Patient To Help You Deal With Problems. My Current House And Warehouse Mortgage Loan Also In This Bank.I'm Glad That The Original Decision Was Correct.
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October 2022 by T K
I've banked with East West Diamond Bar branch for well over a decade. One thing that has always impressed me is how they service clients. Recently I had to help my elderly family members to access online portal. It usually is a simple task. However, the challenge is that my family is traveling aboard and there is no EW bank locally. Due to recent scammers, additional verification is required, and the process is a bit complex. Usually, a super size bank will route you through 200 different departments and make you spend 500 hours on the phone before you get things done. I was lucky to have EW on my back. My first call got me connected with a lady named Kelly. She knows what I am talking about and started to prepare necessary documentations right away. She kept me updated and followed up on the progress daily for the next two days. She even made oversea phone calls to my family, for security reasons, to protect their assets.This may be just a regular banking process, but I am impressed with how they helped us. We don't have jumbo accounts in EW, but they always treat us like VIPs. Not just Kelly, I even get to know their branch manager personally over the years. Again, it's not because we have big money there by any stretch. This branch has a charm of a family owned business. Every client is pampered. Thank you EW Diamond Bar!
