-
March 2024 by Ai I.
the pharmacy technician here is a joke, came in Saturday night March 9th 2024 around 8-9pm and the asain guy w/ glasses doesn't know what he's doing, and acts sassy like he doesn't want to be helping. He then proceeds to nod off like he's on something. Why be a pharmacy technician? There's McDonalds across the street :) Also, this cvs is one of the most disgusting establishments ever. It always has that dirty smell to it. No thanks!
-
February 2024 by M S
Went in to buy items that were behind the glass, locked up and the woman would not let me carry the items after she opened the cases for me. The clerk literally took my products and said she had to keep them up front as if I were a criminal or a thief. These items were all cheap and under $40.00 each. I spend $100.00 every time I go in CVS just on whatever I want often. I will not spend my money at CVS anymore, I'll go to Target and I will move my families prescriptions from CVS as well.
-
November 2023 by Lori Buzzini
I came in at 930 pm to the diamond bar location straight from the emergency room Saturday Nov 18th. I was promptly greeted by a younger man who had the misfortune of telling me that the entire area was out of the pain medication that i was prescribed. I asked what was I supposed to do and he offered to call the hospital for me to get the DR to change my prescription which he did. I fully understand that typically the pharmacy techs DO NOT have to do this for us and I just wanted to let him know that he is a life saver and I appreciated his help 100%. we don't typically use this location as there is one closer to home but we have NEVER has customer service at our local CVS as great as this young man provided. I wish that there was a corporate email that I could message to let them know the type of staff they have on their team
-
November 2023 by Jon B.
This is a nice CVS. I don't know why people leave bad stars on all these cool places.
-
October 2023 by marie h.
How do you just delete a prescription from someone's profile?? I have an RX sent last month, that i never filled because i wasn't due yet. i attempted to transfer all my prescriptions to other pharmacy. and magically my prescription was deleted with no trace of it on their end after it sat on my profile for a month. and i could see it on the CVS app. and magically poof. gone. And magically a prescription that had 11 refills on it, magically disappeared and has zero?? i don't trust this pharmacy
-
October 2023 by Beatrice Tsai
The store need to deep clean All the shelves are so dusty . I mean each shelf !! I can’t believe this is drug store !!
-
September 2023 by Li T. Luong
The pharmacy is super rude here. They don't really listen to you. They talk over you. They hang up on you. I understand that they are busy but towards having good phone etiquette and proper customer service, they are falling short by a mile. I'd give them half a star if that is possible.
-
September 2023 by Naseem F.
Poor customer service almost every time I go- the last time I was there I patiently waited at the register- there were three people working behind the counter and two of them could clearly see me- I'm not asking for much but not even a sign of acknowledgement or letting me know I would be attended to once they finished what they were doing- the only time I got help was when I one individual who didn't see me came out to give someone else their prescription
-
September 2023 by Nichelle Echeverri
The lady at the pharmacy is beyond rude! I wish I remembered her name! But the pharmacists in general, need better training on customer service. If you are that rude to your customers/patients then you need to find a new job! Just Horrible!
-
July 2023 by Soul City
The dude with glasses that work behind the pharmacy. The “technician” needs more customer service training. Walked in to pick up medication & was greeted with disgust & attitude. Some helpful advice “ if You don’t like your job find something better”.-Syed
-
July 2023 by zaki azy
I have trouble every time when the prescription expired. The always say that they contacted my doctor and dr. didn't reply, when I call my dr. said the never contacted us and this happened. Many times, with different doctors ,beside every time we go to pick up, we got to wait so long time even if there is no customers.
-
July 2023 by Kuya M.
They make you walk all the way back of the store to see the sign at the restrooms (see pics) saying to go get someone at the front of the store to unlock the restroom. Think of all the seniors who have mobility issues and see this sign. CVS Manager- please fix this!
-
June 2023 by Joseph N.
Came in to get a passport photo. There's only one worker behind the register, a long line, and nobody working the Photo Booth. We asked about getting the photo taken and were told that we needed to wait for the whole line to pass for assistance. When we finally get to the register, the cashier told us that we need to go stand in the Photo Booth line and proceeded to say "I didn't know you were going to get back in line." We were never informed that we needed to go to a separate area for the photos even though she clearly saw us remain standing in the line. Directions as to how we should get the photo taken and where we should go to pick it up afterwards were unclear. Overall the whole vibe of the situation wasn't positive and it felt as if the cashier did not want to be there at all.
-
June 2023 by Courtney M.
Oh my gosh. Just had the best experience at this CVS. The store workers went beyond the call of duty and helped me every step of the way. I will definitely be back to this cvs.
-
May 2023 by Tiffany Ino
The Hours are Exceptional. However, the Customer Service at this Location, NEEDS TO IMPROVE DRASTICALLY!