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January 2024 by Andrew C.
The employees are nice for the most part but the owner is a complete unprofessional. He's outside yelling and cursing at customers for using items that he sells on the main front shelf's when you walk in. His employees also use and play with them. Not worth your time coming here, I hate to say it but go to Home Depot down the road.
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November 2023 by Greg Sassounian
Good tools
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November 2023 by John Treg
Great place to purchase some new products
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October 2023 by cecilia g.
The Diamond Bar Ace has false advertising. Please see photos below. When I complained about the overcharge, the manager walked away and said "Have a nice day". They would not honor the online price. The cashier told me that each store is independently managed and sets their own (over) prices. Avoid this one or risk rudeness to your person and wallet.
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September 2023 by Tim Hobbs
Don't trust the website to tell you what they have. Wasted a drive.
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September 2023 by Sandi S.
I hate going to hardware stores, so I was already dreading the task at hand. I had gotten an Ikea kitchen cabinet set with a plywood countertop that, of course, needed to be cut to a certain size. Should be easy right? I thought I'll take it to Home Depot, they have the tools and I give them the measurements and boom. However, Home Depot made a big stink about it, apparently they don't cut plywood countertops, and even asked to see my receipt for the 90" IKEA countertop, that I so painfully dragged around when I was leaving the building! Now I was in a predicament, stuck with this too large countertop and no means to cut it. I called around and landed at Ace hardware, who so confidently said they could do it. The struggle doesn't end there though, bc the man saw the size and wasn't confident about being able to do the long cut. I was so tired. The thing barely fit in my car, I didn't want to drive around with it any more. I was now calling cabinet makers, and almost hired a freaking kitchen contractor to do the 2 cuts I needed on a lousy piece of plywood. They said they'd take 1 week. For 2 cuts! Ridiculous! So at that point I decided it'll be janky but I'd do it myself. Then as I was talking to the man working there about what I was making, he told me he can do it but it'll be very rough, and I can use a marker to fill in any edges and cracks. I told him yes please anything will do at this point! So he brilliantly did it, even made the long cut which he had to be a bit creative with his tool to accomplish! It took 10 minutes and cost me 4 dollars. I am actually so happy with how it turned out, I don't know what cracks he was warning about, bc the edges look perfectly fine to me! Anyways long story short, this little local hardware store did what a big conglomerate hardware store who has all the resources and money failed to do. Screw Home Depot, go to Ace Hardware.
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September 2023 by fred mateski
They had what I needed which is more than I can say for home Depot most of the time.
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September 2023 by Ken V.
I live in Corona. We have two Ace Hardware Stores, two Home Depots and a Lowe's. After trying all five of them and Amazon, I was able to find a new screen door lock/pull at Ken's Ace Hardware. I'll grant you my door is an older one. But, the new $200 door had the same damn lock. So, I rescreened the old one and decided to change the wheels and locking mechanism. Thank goodness Ken's had the mechanism because no one else stocked it. They're my new go to Hardware Store. I can cut through the back way almost as quick as fighting traffic in corona to go two miles! Thanks again!!!
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August 2023 by Carolyn G.
It's a disaster! I purchased some paint from this location about 6 months ago. It was much more expensive than going to Home Depot, but they had the colors I liked. About 2 months later, I had some work done in my bathroom that required a patch so I needed to get more paint for that one wall. I went back with the color code and can. I got home, painted the wall, let it dry annndddddd.... The color was not the same. I ended up having to repaint the entire bathroom. I had just enough paint, and it's a good thing because I wouldn't know what the color was if I needed more. Ace Hardware take 3! I needed more paint for my dining room (different color than the bathrooms) because I had plumbing work done. Yet again, another patch. I head back down to the hardware store with the name of the paint and code number, but I couldn't remember the finish. The girl was absolutely of no assistance. She basically shrugged her shoulders when I asked if there was a way we could look it up. So I roll the dice, choose a finish, and then she calls up some other associate to mix the paint, while she was looking at her phone. The poor guy was having such a hard time, and I was trying to help him with the computer. No exaggeration, it was about 30 minutes that he was trying to figure out how to put the code in. I know she knows how to do it because she's mixed paint for me in the past. Finally, I ask her to come help and she looks at it for a few minutes and said "We've been having trouble with the machine so it's broken. Sorry!" Huh! Why didn't you say something sooner?! I called over there today to see if the paint machine was fixed. Same girl on the phone. She said no and had no further information to give me. Goes I'll be driving to another location tomorrow.
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August 2023 by Sam G.
You see an item and price on their website don't expect the store to have the item in stock and if they have it stock expect a higher price. Didn't care for the employee cockyness (IMO). There was a older worker in the back that helped me quite a bit - I think hes gone.
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August 2023 by Scott W.
I'm a 23yr Diamond Bar homeowner who's probably patronized my local ACE HARDWARE at least 50 times through the near quarter century we've called this beautiful city home. While I've always counted on the pros at Ace to blow their Lowes + Home Depot counterparts away when it comes to product knowledge, today a dynamic duo at Ace named Jeff & Brianna saved the day like, well, Batman & Robin! After neighboring Auto Zone scoffed at my request to borrow the right sized socket (never mind their "tool loan service!") I sheepishly strolled into Ace. Today's project- Replace my Nissan's driver side sun visor without surrendering to Nissan's extortionate, profiteering $185 price tag! Dilemma? WHICH SIZE and TYPE (metric or Imperial) of socket to employ? To his everlasting credit, JEFF literally took a small tool cart to MY CAR and helped me pinpoint the correct metric socket size THEN BRIANNA ever so gracefully repositioned a miniscule electric filament back into its proper slot (enabling my visors lighted vanity mirror to work). For going waaaaay above and beyond the call of duty- Jeff and Brianna and the great folks at your/our Diamond Bar ACE HARDWARE deserve all of our continued support!!!
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August 2023 by Monica L.
If I can leave 10 stars, I would! My custom order arrived sooner than expected and staff is very helpful! Will definitely be back!!
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July 2023 by Ruth H.
I went to make copies of the commercial key, the service was good and fast. Price was around $4 including tax per key. But it was super hot inside the store, they didn't turn on A/C during heat wave summer time. Everyone was sweating inside the store. They only had some big fan running, but air was hot. Otherwise I'll give them a 5 star. Parking is free and easy to find.
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July 2023 by Patrick Ray
Terrible customer service. If you go, lower your expectations to that of zero for greeting, no smile, no help, they don't ask you if you have an Ace Rewards card, and by the way the card applies to all ACE Hardware stores. The stock is dirty and what help is there does not care about you. This used to be a good store a long time ago, but not any more. I only shop here if I absolutely just don't want to make the drive to Home Depot.
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July 2023 by Jose Uribe
Rating is for their return policy. Receipt stated no returns (would have liked a verbal on that tho) on capacitors so they had that. Just didn't like the policy so weigh it as you may. I got the wrong size and had to go to a different Ace to get the right one and original Ace did t take the return. I offered proof to show that I bought the right one at a different t Ace since they didn't have it in stock but made no difference.
