-
March 2024 by ed sheeran fan
2 very helpful employees, one had dreads and one had a dark brown/ black beard. I can only have small amount of sugar so when I got the Diet Coke I thought it was a little funny but my taste buds were off that day and they gladly taste tested it for me weird request but it helped me prevent a sugar level rise
-
March 2024 by Alexa W.
Today I went to the 7-11 gas station on Diamond Bar Blvd and Palomino, across from the Sprouts shopping center. I left my card there on accident around 12:30pm and didn't realize it. I called around 4:58pm and spoke with Juan. He said he had my card and would hold it. During the time of me not having my card, it was charged. $16 at The Habit (apparently on lunch on me) $276 at Ross (such a short walk away) $272 at Footlocker in Ontario $126 at Champs $230 at Nike I called them back at 8pm and Juan reported my card was no longer in the employee area. He stated Gary was the only other employee working. All employees working that day were Ileane, Gary, Uriel and Juan. It's disgraceful to think an employee lacks common morals. DO NOT GO THERE.
-
January 2024 by Kimberly Honderman
Loves how I was treated, the girl named Aylen was very nice and helpful. She has great customer service ?
-
October 2023 by Chike Lewis
Walked into this place, no greeting or welcoming from cashier Daniel due to his nose being planted in his phone. Went to back and got my water and went to pay and after standing their a few aeconds, I stuck my water out bar code up. He scared and told me my price and after paying told me ur good to go. Thanks for being a great money taker and kicker outter!
-
September 2023 by Maddy M.
Service is horrible and rude. They told me I could put money on my Cash App Visa card here, so I spent the rest of the money on my card getting here, then once I got here they said no! And left me stranded standing outside for hours lol. Never coming to this sh*t hole again
-
July 2023 by Fermin Campos
Excellent customer service!
-
March 2023 by Michelle Bedard
7-Eleven @Diamond bar & Palomino next to Taco Bell. Stopped for gas and restroom. I asked the cashier to use the restroom, and he said it was closed. He had to turn his spotify down on the store's surround sound to hear me ask because he was sitting down on his phone and couldn't hear me. I asked him where he uses the restroom? He said he goes outside! That is the person making your coffee. No hand washing either, if I were to believe the person doesn't use the restroom all night. He said they lock it at 5, and his shift starts at 6. I didn't get gas here, went across the street to Chevron, and got cheaper price. Plus, I used the public restroom first. #osha
-
February 2023 by Benny Bailey
Fake 7 Eleven with no money orders smh cmon people
-
January 2023 by Aron Doughty
Apparently this 7 eleven thinks covid is over. They think forcing everyone put their own hot dog together is a good idea. RandomCustomers touching and possibly sneezing all over the food. Only one person (the employee) should be handling the food. Secondly I don’t work at 7 eleven. Not my job to do your job for you. Lol Anyways if you want a self served hot dog w a side of germs from other random customers be sure to go to this place. Btw the other reviews about the cashier being rude are true.
-
October 2022 by Dazendaze
Update: the young asian cashier I mentioned earlier is for some reason targeting my husband and I and attempting to invite some kind of argumentative exchange so he can tell us were no longer welcome to shop at this location. I purchase items from this location up to two times per day. He started off demanding I open the microwave to see what I was doing and hovering with arms crossed to tell me to clean up my mess, has shouted at me to hurry up etc. Then the second we step out the door he follows and shouts get out of here right now! while we're unlocking the bicycles. I'm an educated 57 year old mother of three and I also happen to have Aspergers Syndrome as well as complex PTSD. Now I do not really wish to go into detail regarding this young mans abysmal behavior however I ended up having an autistic meltdown the other night after being threatened by him and this afternoon he did something that is probably illegal and was reduced to tears. Nobody should have to be worried about this from any store they go into to purchase items. Seriously there is something wrong with this fellow.I go to this location several times a week. I have come to know a few of the currently unhoused folks who are also regular customers and have witnessed first hand the extremely rude and descriminatory treatment of these kind and gentle folks. A person's current situation as far as housing is concerned should never be a reason to treat them any less than human beings. I've seen them be treated as if they were criminals. I've been in that same situation due to health issues and the economy and know the feeling. The funny thing is, is that these pretentuos cashier's cave no idea that some of these people are very highly educated and they treat them like they're stupid and the young Asian fellow has actually called my friend a loser and said he was going to punch him. One other guy dropped a bill in the ground by the register and went back in to get it, they denied seeing it while laughing and told him "we're not going to check the video for some homeless guy". Being a former business owner I'd say that's grounds for termination. It was a middle eastern young lady who mishandled that situation. It makes me sad that people think they are better than others even though they are just cashier's.
-
July 2022 by D “Dani California” Davie
Update: the young asian cashier I mentioned earlier is for some reason targeting my husband and I and attempting to invite some kind of argumentative exchange so he can tell us were no longer welcome to shop at this location. I purchase items from this location up to two times per day. He started off demanding I open the microwave to see what I was doing and hovering with arms crossed to tell me to clean up my mess, has shouted at me to hurry up etc. Then the second we step out the door he follows and shouts get out of here right now! while we're unlocking the bicycles. I'm an educated 57 year old mother of three and I also happen to have Aspergers Syndrome as well as complex PTSD. Now I do not really wish to go into detail regarding this young mans abysmal behavior however I ended up having an autistic meltdown the other night after being threatened by him and this afternoon he did something that is probably illegal and was reduced to tears. Nobody should have to be worried about this from any store they go into to purchase items. Seriously there is something wrong with this fellow.
I go to this location several times a week. I have come to know a few of the currently unhoused folks who are also regular customers and have witnessed first hand the extremely rude and descriminatory treatment of these kind and gentle folks. A person's current situation as far as housing is concerned should never be a reason to treat them any less than human beings. I've seen them be treated as if they were criminals. I've been in that same situation due to health issues and the economy and know the feeling. The funny thing is, is that these pretentuos cashier's cave no idea that some of these people are very highly educated and they treat them like they're stupid and the young Asian fellow has actually called my friend a loser and said he was going to punch him. One other guy dropped a bill in the ground by the register and went back in to get it, they denied seeing it while laughing and told him "we're not going to check the video for some homeless guy". Being a former business owner I'd say that's grounds for termination. It was a middle eastern young lady who mishandled that situation. It makes me sad that people think they are better than others even though they are just cashier's.
-
April 2022 by Patrick Campbell
I ordered a pizza earlier this evening though the 7-11 app for pickup, which I have done many times at this location with no problems. When I arrived, the employees (Jeremy and a woman whose name I didn’t get) told me that my pizza had already been picked up by someone else. I asked them to make me another pizza, since mine was given away. They refused to replace the pizza, because they claim to have checked the phone of the person who stole my pizza and the information was correct. When I said that this would not be possible, Jeremy advised me that it was, “not his problem” and he threatened to call the police to make me leave the store. Seeing they I wasn’t going to be treated fairly as a customer, I left and ordered another pizza at the Pomona location. The store employees were irresponsible to give my pizza to someone else and instead of making me another one, they lied about verifying the pickup code, and they told me it’s not their problem that someone else picked up my pizza. I would recommend that you avoid this location, since there are several others in the area. Unfortunately, my credit card was already charged when I submitted the order on the application, so it will be filing a dispute with my credit card company. The amount of money is insignificant, but I am very upset about how I was treated by immature employees at this location.
-
February 2022 by Josh F.
There are definitely better 7-11 locations around Diamond Bar than the one at Sunset Crossing and Diamond Bar Boulevard. To start off, they rarely have any food ready to go besides a few taquitos. The machine that dispenses the nacho cheese sauce is always a hassle to use, which begs the question of how often they clean it. The guy told us to just keep pumping the handle and it should work. We about broke the darn thing with how much we kept at it! We eventually just said forget it and we left. I have also had several instances where their soda fountain was out of several different kinds of soda. When I asked when the Diet Coke would be refilled, the employee just lazily replied "I couldn't tell you" without even looking at me. I mean, seriously? They seem to have a really high turnover rate. Which in itself is not unusual for that line of work, but at this store it seems to be higher than usual. There's constantly new faces that I see in there on a weekly basis, which can actually be a breath of fresh air since the familiar ones always seem to be in a bad and non-talkative mood. I have frequented this specific location for a long time, but now I go to the other location near the post office.
-
January 2022 by Danielle Davie
Update: the young asian cashier I mentioned earlier is for some reason targeting my husband and I and attempting to invite some kind of argumentative exchange so he can tell us were no longer welcome to shop at this location. I purchase items from this location up to two times per day. He started off demanding I open the microwave to see what I was doing and hovering with arms crossed to tell me to clean up my mess, has shouted at me to hurry up etc. Then the second we step out the door he follows and shouts get out of here right now! while we're unlocking the bicycles. I'm an educated 57 year old mother of three and I also happen to have Aspergers Syndrome as well as complex PTSD. Now I do not really wish to go into detail regarding this young mans abysmal behavior however I ended up having an autistic meltdown the other night after being threatened by him and this afternoon he did something that is probably illegal and was reduced to tears. Nobody should have to be worried about this from any store they go into to purchase items. Seriously there is something wrong with this fellow.I go to this location several times a week. I have come to know a few of the currently unhoused folks who are also regular customers and have witnessed first hand the extremely rude and descriminatory treatment of these kind and gentle folks. A person's current situation as far as housing is concerned should never be a reason to treat them any less than human beings. I've seen them be treated as if they were criminals. I've been in that same situation due to health issues and the economy and know the feeling. The funny thing is, is that these pretentuos cashier's cave no idea that some of these people are very highly educated and they treat them like they're stupid and the young Asian fellow has actually called my friend a l**** and said he was going to punch him. One other guy dropped a bill in the ground by the register and went back in to get it, they denied seeing it while laughing and told him "we're not going to check the video for some homeless guy". Being a former business owner I'd say that's grounds for termination. It was a middle eastern young lady who mishandled that situation. It makes me sad that people think they are better than others even though they are just cashier's.
-
November 2021 by Tricia Cannon
Today we went to go purchase some candy for my son and we had purchased like nine things. The man charge me and I ask him if I can have a bag he said $.10 I said OK you should probably ask someone that before you finish charging them. I paid the $.10 with my card. He bagged everything and then through the masks on top of the bag. I told him he was rude he talked over me and asked for the next person in line again I said you are rude and again he talked over me and ask for the next person in line ignoring me. This is horrible customer service!!! I normally go to the 7-Eleven off of Sunset Crossing and the diamond bar Boulevard. Lesson learned. I didn’t get the guys name but he was an older gentleman who is Asian.
