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September 2023 by Ericka R.
Erika from the pharmacy was so helpful,kind and caring. I really appreciate her! You can tell she is so compassionate for her patients.
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February 2023 by Anthony V.
This review is about the very rude old lady Sally working the register. A poor young mother was trying to use a coupon for diapers and needed to split her stuff into 2 different transactions and this old lady was so rude to her it made me uncomfortable. She was yelling at the young mother telling her she was backing up the line even though I was the only one in line and was in no rush. I've have seen the women treat people very badly on a few different visits it this time I was left upset she treated her so badly. Your management needs to address the way she treats people it unacceptable to treat customers that way! I will never return here again I already stopped using the pharmacy and now I will not shop here for any other needs I'll take my business to rite aid as everyone else should. Sally should be fired and should've been a long time ago she hurts your business!
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December 2022 by Arely S.
they need to fire the old fucking lady so rude and racist bitch was mad for no reason at me and my dad i got a bag of chips and a drink and my dad got drinks my dad is Mexican idk if she thought it was a fake ID bc he's Mexican and his ID barely expired he has another one but my mom had it. but the drinks he got didn't even have that much alcohol and he had gotten them there with no problem and not once did they ask for his ID my dad doesn't look young either he's in his 50s and she looked so mad when he showed her the ID and toke them and said i can't sell these to you with an attitude i was gonna ask for her name but i've seen her there before i'll go some day this week to ask i want her to be fire and when we were leaving she said have a great night sarcastically in a rude way i wish i was recording.and when he was putting the card my dad didn't see it went through and she was mad and said finish up already for me but i wish y'all could hear her voice tone and her face.
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November 2022 by Eric M.
I've never seen a store that needed to be completely restaffed as bad as this one does. Just shop anywhere else...
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September 2022 by Dave G.
Never open on a weekend and when you need something as a diabetic on a weekend you can't get it at this Walgreens in Desert hot springs no shopping carts no pharmacy staff always closed don't make a bit of sense
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August 2022 by Peter M.
Whatever you do don't purchase any of their gift cards. I purchased a 200 dollar eBay gift card from them and when I went home to activate it it was already activated. I called the store manager and she was very rude and not helpful at all. So then I called eBay and after they checked it they told me that the card was duplicated by the store. The next day I called Walgreens again and the supervisor said that it was a non refund Policy. So I called their customer service and they basically said oh well. I showed all my proof that the store duplicated the card and still they refused to help me. Never ever will I shop there again.
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July 2022 by Sandra V.
This pharmacy is the worst I've ever dealt with not only do they not always have the meds we need but the don't keep the hours of operation as posted and alot of the times they ate closed for days. They need to do better as they are one of two pharmacies is this town and it's totally out of our way to have to drive out of town.
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May 2022 by Nik M.
Worst pharmacy ever So slow Hardly answer phones They're sleeping because once they Received order from another clinic they take own sweet time to fill up prescriptions They need to shut down Pathetic very poor service I won't go there anymore
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May 2022 by Lindsay G.
I needed to get medicine for my 3 year old who is sick and it was 5 minutes till closing the First Lady didn't want to let me in even though they still had 5 minutes till closing. Thankfully Teresa let me in to get children's medicine I was in and out in 2 minutes I didn't want to waste their tile but was so grateful to Teresa for being a great employee and providing exceptional customer service .
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December 2021 by Kristinne B.
It took me an hour to get my covid booster shot here today and same as my flu shot the other month, they're gonna keep u waiting and they don't follow the scheduled time. So please if ur planning to get ur shot here I would say be early as u can..... or go to somewhere else. I wish they prioritize senior citizens and disabled people..
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October 2021 by Patrick C.
Well, I have used Walgreens for a while and it has slowly gone downhill. Yesterday's was the straw that broke the camels back. My primary doctor called in a Rx at about 9:00 am. I got a voicemail at about 10:15 saying that they had to confirm the Rx with my primary doctor. I called the pharmacy and was told that the Rx would be ready in 90 minutes. I went to pickup the Rx 3 hours later, after waiting in line for about 30 minutes I was told it would be later that it would be ready. When I got upset and questioned what the hell was going on they said it would be ready in 5 minutes and it was. I will now start the process of moving all Rx to online pharmacy. Do yourself a favor and don't use Walgreens in Desert Hot Springs.
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February 2021 by Mylexus P.
Always friendly, I started to semi grocery shop in there when COVID first started. It was like a mini grocery store. I love the rewards program and the fact that the receipts are digital (woohoo, less germs passed between each other) . Workers are always friendly and eager to help if you have a question. Sometimes the lines get long , and they are short staffed , only complaint I have.