-
July 2023 by R G
Friendly & professional staff. I prefer a small bank.
-
February 2023 by ZEPRAT GERNODT (ZEPRATGERNODT)
I have had no experience with this branch prior to yesterday on 2/13/2023, other than having used the ATM over the two years since I moved here.On 2/13/2023 I called the branch, prior to driving to the location, as I had questions I wanted answers to before driving there. I was greeted by Branch Banker Megan Mckenney and her customer service skills were no less than exceptional. Even if she was faking it, she still passed with flying colors. I was then introduced to Daisy ( I believe that was her name) and she was equally impressive.On my way out I thanked them both and I will be seeing them again. I hope that the other team members are just as good as these two team members.A "Thank You" to both Meagan and Daisy.
-
October 2022 by Cameron Drake
wish i could give NO STARS to this horrible, nasty place. when they took over BBVA (ruining a GREAT bank here in desert hot springs), PNC stripped the place of any niceties and customer service went out the window. except for ONE employee left over from BBVA days, they people working there are rude and extremely un-helpful. i TRIED to give them a chance for a few months to see if there was any improvement...HA! i made the very intelligent move to go to a credit union and SUCH a HUGE improvement in attitude and in customer service. at 65, ive seen MANY banks...this is worse then BofA and CHASE combined. be a customer at your own risk. youve been warned.
-
April 2022 by Hannah Velarde
The people working here are nice but the bank itself is terrible. The atm never works, and their online banking apps services are always unavailable.
-
April 2022 by sian van cortlandt
wish i could give NO STARS to this horrible, nasty place. when they took over BBVA (ruining a GREAT bank here in desert hot springs), PNC stripped the place of any niceties and customer service went out the window. except for ONE employee left over from BBVA days, they people working there are rude and extremely un-helpful. i TRIED to give them a chance for a few months to see if there was any improvement...HA! i made the very intelligent move to go to a credit union and SUCH a HUGE improvement in attitude and in customer service. at 65, ive seen MANY banks...this is worse then BofA and CHASE combined. be a customer at your own risk. youve been warned.
-
June 2021 by Anthony Taylor (Tony T)
Been closed for 5 days and they make us drive to ps 14 miles away to bank inside. Kinda upset right NOW
-
April 2021 by Jackie Hundley
A dispute on one single transaction resulted in debit card confiscation & complete account lock out without an explanation. Was questioned & drilled when I drew out MY money
-
November 2020 by J B
I love my local bank I sure do appreciate the employees there they sure do work hard
-
May 2019 by James Michael C.
This has to be the worst bank I've ever dealt with in my life. They allowed a fraudulent transaction to come out of my checking account via ACH. There's no way of seeing if it's processing until it posts. And because it posted there's a process to get your money back. 10 business days not 10 calendar days 10 business days before you get a provisional credit. This was $225 at the first of the month. So I can't pay my rent Because they have been absolutely no help in getting this straightened out. Most banks give your provisional credit within 24 to 48 hours. And to make matters worse you have to pay seven dollars to get your debit card replaced. Don't go to this bank avoid it
-
September 2018 by Giggledoodle
Everyone here is helpful always quick to help you with what you need customer service cant be beat.
-
August 2018 by Nicole S.
The branch is great however you really should have someone update your google listing and website since they say you are open on Saturday's from 9-1
-
May 2018 by Amiee W.
Brigette helped me set up an account and took the extra time to ensure that my online banking was set up and more. A great help & very pleasant to "work" with. She explained the details and account options and made me feel comfortable in what could have otherwise been a stressful experience .
-
March 2018 by Brandon S.
Don't bank here. Whole dam customer support dept is in South America. No ones helpful.
-
August 2017 by Isac Borjas
I love the banking, however Desert Hot Springs branch is trash. They never answer their phone literally been calling all day. Palm Springs branch is great and others, but this one is just horrible.
-
July 2017 by Mindy Conant
Love this bank. Small enough to be personal, big enough to be convenient!!
