-
January 2024 by Ryan O.
My truck got stuck in the mud. Jevan from Monterey Garage went far and beyond what I expected to save me from my predicament, including my marriage. The highest marks to Jevan. Rock on!!!
-
November 2023 by Tregea S.
Worst service I have ever had in a tow truck company told the tow truck. dispatcher after asking my mother inlaw What was wrong with the car that the car did not run and mechanic said do not start the car. the tow truck driver showed up retrieved the keys from her and proceeded to the driver side of the car All the time her and her daughter telling the tow truck driver not to start the car took it apon him self to start the vehicle anyway needless to say the damage was done .his response was ( I needed to know if it ran) and I will add that (AAA) is right along with them righting me a letter Stating that the tow truck driver did nothing wrong a that they where not at fault or responsible for any damage done To the vehicle. We will see in when we go to Court and then AAA will be next I promise I will ad to the vehicle up and running not with out a very expensive repair
-
October 2023 by Martin S.
needed a tow on cannery row , called aaa for a tow truck and within 10 mins my driver called me and gave me a 10 min eta, only took about 25 mins in total from calling aaa to my driver arriving. very fast and professional service recommend Monterey garage for any service 10/10!!!!!
-
July 2023 by NicNessV Valdez
I got stuck in some mud doing a three-point. They came out late night. It took a really long time for AAA to find somebody.Buuuut when they finally got there the service was great
-
April 2023 by Elizabeth K.
I'm resharing this review because when I called this tow company this happened to be the same dispatcher from my previous call. "My trailer got a flat on the side of the road. AAA had this company contact us. This company advised us that our membership wouldn't cover the tire change. We said we would pay for it out of pocket because we were stranded with our small children on the side of the road and we just needed help. Their dispatcher Mel hung up on us, then cancelled our call request. We didn't know who called us originally and who had spoken to us. We called AAA back to see what our wait time was. Jason @ AAA connected with the garage whose dispatcher said that we hung up on her so she cancelled our request for assistance. Why would we hang up if we were in the middle of talking to you?! This company has a rude and unprofessional dispatcher in Mel. I will be notifying AAA of their unprofessionalism since they were recommended as supposedly reputable. "Mel still wanted to argue that we hung up and insisted that trying to explain that we didn't hang up on her because we were still talking was "treating her like crap". Give me a break. It would seem that someone needs a personality adjustment because people are calling you at a horrible moment and asking for help and someone just wants to argue.
-
March 2023 by Luis M.
Recently on my way down to Monterey for a visit one of my gears went out on my car nearing Castroville off of Highway 1. and luckily made to my Mom's house in Del Rey Oaks(a Friday afternoon ) I figured enjoy the weekend and be Towed back home by following Sunday!So I call AAA (as I am a member)in the morning to make arrangements! BTW I live up north in Pacifica and have mileage coverage in my plan! They set me up with Monterey Garage who is in Del Rey Oaks and I get refused because THEY DON'T have any drivers that day but will on Monday! So I figure one extra night ok but need to be back home so here comes Monday and the same BS all over again!Monterey Garage calls me to confirm the details then literally tells me we can't tow you today until we have drivers? REALLY and on top that I can feel the guy telling me this with no concern whatsoever! I called AAA and Carmel towing came out and gave prompt optimum service!! I seriously believe Monterey Garage will continue there inconsistent service and should be dropped from AAA!!
-
March 2023 by Cristina S.
Not sure why this is a biz that AAA uses. They broke a piece of my car and we're totally unresponsive when I tried to contact them several times. Very unprofessional company DO NOT USE when you contact AAA let them know you want to choose another company, you do have a choice and this company is NOT one I would recommend. I wish I would have looked at other reviews here seems like they have a track record of damaging vehicles and blowing it off.
-
January 2023 by Philip Johnson
Sent to them thru AAA at 4:50 pm on a Friday on a Freezing day in January with a dead car that needed towing on a flatbed tow truck. They told me that a truck would be there within 45 minutes. I checked with them every half hour as I almost froze to death on the side of the road and they kept telling me that someone would be there soon, only to find out at 8:30pm that they don't have a flatbed truck after 5pm, they were stringing me along until the driver came back in the next morning. Call American towing and AAA will reimburse you. These guys will let you die on the side of the road before they admit that they can't help you.Service: Car towing
-
January 2023 by Philip J.
I was sent to them thru AAA at 4:50pm on a freezing January Friday, they initially said they would have a truck there in 45 minutes. I checked in every half hour for almost 4 hours and every time they said a truck would be there soon, finally I got one of their drivers on the phone who said they don't even have a flatbed tow truck available after 5pm that I should call someone else. Call anyone else first, they will leave you on the side of the road forever and just not show up.
-
December 2022 by Laura V.
My car was towed from this company. They overcharged me. A whole day fee. My car was only there for two hours. They marked the receipt wrong. And they told me to call the office to talk to them on the phone and I did. But then the Office told me to call them back. So it was more of a wild goose chase. They over charge people for them to pick up their cars. I was parked in spot. that there is no sign . it was really hard for me to make it down there. I explained to them that it wasn't a whole day. But there was no signage to park where I need to park. I have a baby and I want to go see my disabled grandma. So how was I supposed to make it down there to pick up my car! Hey I know they're just doing their job. But they could be a lease understanding. I asked them if they could bring my car back to me and I would even pay for them to bring my car back to me to verify that it's me. And the lady told me over the phone we got to have the drivers license and the registration together. But when I talk to the tow company driver he said I needed you was is your drivers license. At least they can do is be understanding. Heck if I was working for the company I'd be understanding and be like OK let me see what I can do for you and try to get their car back to them. Or if they had to pick it up and it wasn't there the whole day I want to charge in the whole day. It's always the poor people who have to pay and honest people. I am not rich. But they want us to pay Buku bucks to get our car back. They also put that I had abandoned my car. Which is not true. They told me that the office said that. When I called the office they denied it.
-
August 2022 by Molly ZagRodny
We had a great experience with this garage through AAA when our car overheated on 17 mile drive. Jevan was particularly personable, sympathetic, and helpful.
-
March 2022 by Ryno Z.
Thanks to Jevan. He got me towed out of my situation without issue. They were super fast! Tower me over to the Goodyear tire job fast and easy. Awesome
-
March 2022 by L D
Unfortunately I was sent to them through AAA and I have had them tow my vehicles multiple times with absolutely no complaints but now I have one and it is a real problem. My BMW has a front tow hitch and there is a plate in front of it that comes off. Once it was taken off it was never put back and now this awful company is actually avoiding talking to me, will not return my calls. Someone had the audacity to tell me they have left messages and tried calling, untrue 100%. It's absolutely appalling that a business would treat the customer this way. The front of my beautiful BMW now has a hole in it now and I will eventually have to replace it myself. Defective human beings over here and I will demand AAA if I need a tow to not send this awful company with zero accountability. Awful business.Services: Car towing
-
January 2022 by Jill M.
Every single employee I interacted with at Monterey Garage provided 5-Star service: Michael, Cécilia, Tony, and Jevan. They made an incredibly stressful situation better and to top it off, they were also professional, helpful and kind. Thank you Monterey Garage!
-
November 2021 by Erica Schweitzer
Exceptional customer service. Showed up to my car before I did, I had it towed to a shop in Monterey the night previously. We’re patient while waiting for be to get there. Very professional and friendly. Would absolutely recommend!Service: Car towing
