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“I recently had the pleasure of working with Shakur at this AT&T store for the purchase, trade-in, and activation of my new Samsung Fold 6, and I couldn't be more satisfied with the experience. Shakur was incredibly knowledgeable and efficient throughout the entire process. He made the trade-in process smooth and straightforward, ensuring I got the best value for my old phone. His expertise with the Samsung Fold 6 was impressive, and he took the time to explain all its features and settings. Activation was quick and hassle-free, thanks to Shakur’s guidance. His professionalism and customer service were exceptional, and I highly recommend him to anyone in need of a new phone or assistance with their current one. Thank you for being awesome ?”
“Discussed repairing late model iPad charge port and how it is quite challenging to solder in new part- suggested I clean it well which improved function - helping me at expense of their volume- consistent with hx of upstanding honest advice and service over the years.”
“I went in for a new battery yesterday and was assisted by Nicole. Nicole did a terrific job in explaining the process and went out of the way to get me set up and on my way timely so I could make a prior engagement on time. I will definitely be back!”
“Amy was amazing! I just needed to trade in my old phone since I upgraded a couple weeks ago. She was just going to check me in before she got off for the day and instead hurried and checked me out for the trade in before she left. She’s the best!”
“This is the place! Look no further. Fast, efficient and reasonably priced. Cracked screens expertly fixed in 25 min. Ask for Chris. It's in a kiosk near Walmart.”
“Justin cheerfully assisted me with replacing a cracked phone screen and repairing my phone’s sound level. He is a very diligent worker. All the employees I’ve encountered anr the Del Mar location are helpful, professional, and friendly.”
“I just traded in my old iPhone for a new one. Jesus at the Verizon store in Carmel Valley helped me with my purchase and he was very patient, professional and friendly. He stayed past closing hours to make certain that all my information was transferred from the old phone and that everything was set with my new phone. Thank you!”
“Shamaya at AT&T was great! Helped immediately, knowledgeable about the products needed and even offered to install the products! (Which she did, 10 times better than I would). She is an asset to the AT&T team!”
“Charlie, the employee who was covering for the manager today, was so helpful in assisting me with getting a new phone. His customer service skills superseded what was expected, as he even took the time to help me with restoring my iCloud backup from my previous phone. Even though this is not a big AT&T store, the customer service and helpful assistance makes it a 5 star.”
“Had a great experience, I came in from out of town and needed some help with my account. I appreciated Saory’s help and she definitely made it a pleasant experience.”
11AM - 7PM
904 Pearl St, La Jolla
Mobile Phones
“If Lindsay of the Thousand-Shades-of-Blue is working, it's the best Verizon location there is! I went in there with a tragic broken phone and no phone knowledge. That worked out!”
“I can't thank JTI Wireless enough for their excellent iPhone repair service. They fixed my cracked screen flawlessly, and the turnaround time was impressive. I highly recommend their services.”
“I’m a 75 year old, and over the years I’ve owned and operated a number large businesses, allowing me to come into contact with literally thousands of people. Accordingly, I’ve had the opportunity to experience every level of customer service that you can imagine.
The reason I mention this is last year my wife and I were considering switching cell phone providers, and in hearing good things about T-Mobile, we decided to pop into your Balboa store.
This is where we met Ally Fedorka, who we found to be exceptional in every way. She was an incredible listener, she explained all our options, and she helped us understand the value of her offerings in the most professional way. Accordingly, we not only decided to follow her recommendation and become a customer of yours, but when we left the store, we spent the next 30 minutes talking about how impressed we were with Ally’s professionalism.
Now here we are over a year later, and I contacted your store once again, in hopes Ally was still with you. Due to the loss of my wife, I’ll be traveling out of the county, so I needed to ensure my phone settings were all properly set. The good news for me was Ally was still with your company, and I was again impressed by her in every way. Not only was she incredibly helpful, but she was empathetic as to the loss of my wife, and her professionalism shined through once again.
Lastly, as a past business owner I know the importance of hiring the superstars, and you certainly have one in her. As we all know, any cellular company can put a phone in the hands of a customer, but it takes the truly incredible people to ensure those customers remain customers for years to come. I can assure you, as long as you employ Ally, and people like her, I will not only be a customer of yours, but I’ll be a songbird for your company as well.
Thanks for listening, and please pass my best on to Ally as well.”
“sandy you the bomb girl, taking you to bali bali I promise. So helpful, and pretty!! I am new to upgrading and broken phone stuff but loved how clear and detailed this wonderful lady was!!!!”
“My phone just died. It stopped working. Fortunately, I was able to trade the phone in for an S24. You only pay for taxes and setup. The customer service rep that performed the setup was extremely helpful, answered all our questions and was very pleasant to work with. I like coming to this Verizon shop for all our phone needs. Great Veterans discount, too. ?”
“Just want to share my experience at this location, and want to thank Miguel for great customer service. He was very knowledgeable and provided upgrade options. He also got me a new tablet. Thank you Miguel, keep up the good work.”
“Jan was great! I came in having issues with my previous phone. While those issues couldn't be fixed, he talked me through all the different ways that T-mobile could help me. I ended up getting a new phone, and he even talked to me about the different devices. The transition was smooth and easy. I really appreciated all his help.”
“I called about home internet. The woman working there rememberd me from a phone conversation from the day before. When I walked in she had the equipment at hand, and got me out the door within 10 minutes! What a pro! I will never regret switching my mobile, and internet service to metro. So much cheaper than Verizon, or At&t for the same exact thing. It doesn't hurt that she has a beautiful smile either. Just saying.”
“I have been an at&t customer for 60 years. My experience two days ago is the reason why! The young woman who helped was so kind and thoughtful. She replaced the cracked screen on my phone in minutes! It was another happy experience with the world’s greatest phone company. Thank you”
“After struggling for two hours with a live chat representative, I decided to visit the store where Damien completely eased my stress. His knowledge and professional demeanor were truly impressive. Thanks to Damien's assistance, I successfully activated a 30 GB internet plan for my eBay-purchased D53 hotspot at an amazing price of just $10. I'm thrilled with the internet speeds, which reach up to 50 Mbps.
For those interested, here are the plan details:
(this plan is not advertised you have to use the ID+ SOC code)
$10 with autopay
30 GB high-speed data + unlimited at 600 Kbps
Page ID: e3f83
Plan Number (SOC code): MI30TI
I came in upset and came out with a smile. A big thank you to Damien and the entire team for their solid and professional support.”
“Needed a new phone power cord. I thought I would have to pay a lot of money. Went into the cricket store on Genesee. Roy help me out fast and efficiently at no cost. Love this store. Thank you Roy!!!”
“Kalitri was amazing handled both me and a nice elderly couple all at once. Made sure we were both taken care of and everything handled. The only reason this location has any business at all is because of this employee here. If you ever can’t get something done this man will do it. He is unstoppable and the best out of the crew!”
“I always have a great shopping experience here as long as you don't go right after school lets out. These poor employees have to deal with dozens of unruly kids after school which isn't thier fault. The store is always clean and stocked well they always get my drive up order right too”
“I always have a consistent shopping experience here. The store is clean and well-lit, with plenty of parking. The employees can be hit or miss, but generally friendly and willing to help. The check-out process could be a bit faster to be honest. I noticed several of the employees not only making conversation with the customers while checking them out, but actually stopping to pause and continue the conversation instead of working and talking at the same time. This is just a small issue of mine, as I was in a bit of a hurry this week and had expected to check out a little faster than I did (with only a few people in front of me and to either side). Decent selection of products for good prices, but not cheap quality where you feel like you're buying garbage. Items have always been top-notch; that's why I keep coming back here for a few cents more than traveling to Walmart in the next town over.”
“Wide variety of what I came for and plenty of checkers open. Staff were pleasant and friendly when needing assistance on a few items I was unable to locate on my own”
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“Gabriel was so helpful and got my phone taken care of. I came in the days prior and it took 3 visits and still was having issues. I traded in the phone for a different version thinking maybe that was the issue and Gabriel took his time and made sure everything was taken care of. If you can ask for him if you want help and re assurance your account and phone are going to be set up working properly. Thanks Gabriel”