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July 2025 by May Lewis
I was reluctant to believe all these negative reviews but now I get it. Lately I’ve had to transfer from Carmel Valley Pharmacy which was awesome. Then they changed to a compound pharmacy so they moved all my prescriptions to Rite Aid and now all my prescriptions were moved to CVS because of obvious reasons. At first I thought it might be good but the service is the worst of all three pharmacies. I had an important refill and I got one text that said they had to order the prescription. But didn’t hear anything since. So I waited 5 days after the refill date to call and see what the status is. Apparently they can’t t get the medication still. Which is okay but they could have updated me even by text. The worst thing is their overall service. I’m realistic and knew the service would be bad but it’s ridiculous. If they mess up they should at least be nice about it but nooooooo! Just rude. The guy I spoke to today said I should get my medications from CVS Solana Beach. That’s their new service motto. Just go to another CVS. Apparently they don’t care if they lose a customer. I could not believe he suggested moving to another CVS that is not close by. Why?
Why are pharmacies getting so bad. They are always understaffed which stresses out the pharmacy department which is why they are so rude and the service ends up being the worst. This is the first review I’ve ever left publicly for a company but it’s been so bad that I had to say something because they do not care about the business or keeping their customers so satisfying their customers is at the bottom of priority list. I don’t know what to do to make this better working with them. CVS Del Mar get it together it’s like working with people that just does not care about their customers. So sad!’
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July 2025 by amy kim
worst pharmacy ever
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July 2025 by Giu Rumo
So rude. Pls go to any other CVS, every other CVS is great. I work with pharmacies on a daily basis and 2 different pharmacists have been VERY rude to me on the phone (unheard of). The clients trying to get meds always struggle here, they make it painfully difficult.
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July 2025 by Ersin Gürel
Hours are wrong, waste of time when being sick. I came at 11:30 and realized store was closing 11pm every day, conflicting info in Google Maps.
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June 2025 by soheila rezaei
Ben is always helpful. Great customer service. So professional!
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April 2025 by devin kostrzewski
It is misleading and unethical that before they hand over your prescription the kiosk prompts you for a signature which is actually opting into marketing messages from CVS and has nothing to do with your medicine, insurance, or payment.
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March 2025 by Mauricio Misrachi
Great staff attention, always willing to help locate a product, and explaining different features, pros and cons.
Thank you
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July 2024 by Roxy Sellers
Says it’s open until 12am. I walked in for one item at 10pm and manager kicked myself and all others out of the store, claiming they closed at 10pm. He locked the door after saying this, then he needed to open it again to let us out.
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May 2024 by V T
False advertising. Google says that they are open until 12 AM, but the hours outside of the store said 11 PM.
Poor management. Why did the manager not update the hours with Google so we didn't have to waste time and gas coming here?
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May 2024 by Payman Ghaffari Makhmalbaf
They were supposed to open the store at 7:00 A.M., but they were inside and did not open the door for customers. It was very disrespectful!
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April 2024 by Cameron Black
What’s a sad world we live in where every single item has to be locked away. This LP strategy does not benefit the customers experience. As a result I will not be shopping at this location again.
This review is not addressed to the particular staff at this location. I thought the customer service was good
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March 2024 by Eileen S.
Amazing pharmacist! We needing a refill transferred asap from a pharmacy that was not being responsive. The pharmacist contacted the other place over and over again and finally got it for us. Amazing service!
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March 2024 by Marc M
This CVS is pretty incompentent. I waited 30 minutes and they are not able to print out 2 photos. No explanation, no service. I gave up.
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March 2024 by Adirane Senties
I order some photo print. When I get home from picking them up found out there was missing some. I had to go back and get them. Terrible customer service. And when I called to let them know, the man who answered wasn’t polite at all.
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February 2024 by Void and Non -
Terrible and overpriced selection of what I needed. One product was labeled 50% off, but when I went to check out, the discount didn't show up. Turns out the tag was for a different skew of the same product, which they no longer carried. I explained this to the staff, who were incredibly rude. The product I bought ended up being totally useless and a complete waste of $30.
