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February 2024 by Lyle Phipps
Best Verizon experience today, I had a complicated question and there was a lot going on in the store. Derius Johnson really knew how to manage and evaluate the account and handled my concerns with exceptional professionalism and personal courtesy.
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February 2024 by Cindy K.
This is the best customer service I have received at any Verizon Store over the past 10 years. Darius Johnson has excellent customer service skills and he really cares. Wish I came across more people like him. We will definitely be back
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January 2024 by ambika khanna
We were scammed by the store (Darius) on two phones. Promised credits and promotions. Paid an upfront cost for the new phones and also traded in old phones. The store staff did not apply the trade in or promotion. It’s been six months and I’m still paying over and beyond in my bills. Been to the store and made umpteen calls but to no avail. Deeply regret switching to Verizon. AVOID VERIZON AT ALL COSTS.
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January 2024 by Matt Flynn
My wife and I were at this location a week ago and were assisted by Darrius. He was a real delight to interact with. He helped us select and set up a new phone and found us ways to save money on our phone plan.
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January 2024 by Nathan Ament
was in the store for 15 minutes and no one acknowledged me or asked if I needed any help...it's so easy to do the basic customer service of acknowledgment.
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January 2024 by Elgard yan
Mike always helping people solve question
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January 2024 by Brenda M.
I called pretty early in the day to ask if the phone I ordered for pick up was going to be ready for pick up today or tomorrow since I was coming out of town. They said it would be today- it was. I got the text at 5:45 saying it was ready for pick up. The email I got and online it said they close at 7 so I drove 45 minutes to Davis and got there at 6:40pm only for them to be closed. Not only did I waste 45 minutes of my time to drive there then another 55 minutes back home because of traffic but I wasted gas which is really irritating. Now I have to drive once again another 45 minutes there and back tomorrow. Never doing business there again.
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December 2023 by Erleen Hirsch
I was helped in a timely manner by a nice gentleman. I was just surprised by the cost of a single little cable.
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December 2023 by Julia Walker
Darius is great ... knowledgeable, patient and friendly!
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November 2023 by Sunday Adedolapo
Terrible experience. I’m still mad Mike wasted my time and made me feel dumb. It’s a lot to explain but I plan taking this up. Don’t waste your time going there. He told me that I’ll be paying $200 in exchange of my iPhone for an upgrade; only for me to get there after submitting all my details, he told me i’d be paying $80 every month for 3years in addition to what he said. I’ve never been more embarrassed.
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November 2023 by Helen McCloskey
I was getting an iPhone 15, having had my iPhone 8 start finally to have some issues. Mike was very courteous and competent. He even gave me his phone # in case the massive transfer of data from one phone to the other had issues.
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October 2023 by Izzy dure-biondi
If your going to the Verizon store in Davis ask for Mike he is great at answering questions and has the patience required. Mike clearly knows his stuff and will help you to leave the store confident in your purchase.
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October 2023 by Brian P.
These guys are a joke. First they set us up with the wrong phones 128g when we want 256 then they ordered the wrong screen protectors then we had to make another trip back because they failed charge the wrong sales tax
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September 2023 by Richard P.
I came to this Verizon location because we needed a new wireless provider. What I found was great service with a personal touch. They really care about their customers here. Darius Johnson (one of the Sales Representatives) went above and beyond the call of duty to ensure that I was happy with the service I was getting. He must have spent 2-3 hours with me getting everything to work right. He's awesome. If you are looking to switch to Verizon, I'd highly recommend going to this Verizon location and asking for Darius! Thanks again!
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September 2023 by Toni Davis
Go see Darias at the Verizon store in Davis. Best customer service! He was knowledgeable, helpful, quick, personable and enjoyable to talk with. Great experience and great promotions going on right now.
