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November 2023 by R D
I needed to fax and was overcharged by double, 40.50. I was leaving the store, my card said approved, the clerk stop me and said my card did not go through. I ran the card again. STUPID ME. I felt something was not right and when I looked up my bank account in the store it said I had been double charged. I proceeded to show the clerk and he told me he would call his manager and that I should leave the store. I called my bank while at the store to sort this out immediately and again was intrupted by the clerk while I was talking with my bank at the corner of the store away from other customers. While I was leaving another customer came in and had stated that said mailing company did not receive her package. Be careful here.
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October 2023 by Elizabeth V.
I have tried to mail three packages from this location recently. The first package they lost and it never got to FedEx. The second package was not given to FedEx for three days until I called and they found it still sitting in their store. The third package was also not given to FedEx but the employee refused to search the store. I got the manager on the phone who told the employee to look and he found my package. Three strikes and you're out. I will not be going there again.
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September 2023 by Diego G.
Came in towards the end of the day with the worker Johnathan helping me. The walls were neatly stocked with packing and shipping products and the store looked very organized overall. Greatly recommend this store.
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September 2023 by Colby Van Groningen
John was friendly and took care of my package. Everything went as it should have. Will be going back for future business
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June 2023 by Lori Aldrete
Very friendly and great service!
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April 2023 by Jacquelin S.
I had a small package and a newsletter that I wanted to send to friends. I didn't care how each got to the recipients, just that it was the cheapest way possible. I also needed an envelope for the newsletter so that it would need to be folded. I easily found the shipping supplies and pulled out an envelope and brought it and the packages to the counter and explained what I wanted. First, he swapped out the envelope for a cheaper one, one I hadn't noticed, and then determined that the US Postal Service was the cheapest way to send each item. I was there on a Thursday morning and one recipient in Sebastopol received her package the very next day.In addition to packing supplies and services, they also have greeting cards.
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April 2023 by Douglas Krueger (Doug)
Friendly, yes, but not reliable. I had two international shipments with them, one of which went entirely astray , no accoutantability
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December 2022 by Bill D.
Dishonest and Incompetent I took a small artistic ceramic piece to Pak Mail for delivery to Missouri. My Missouri recipient was shipped the wrong merchandise from Pak Mail! They switched my item with that of one of their other customers. So both of their customers received the wrong items. The owner of Pak Mail never offered to refund my shipping fee ($75), so I had to dispute the fee with my bank. Pak Mail never compensated me for the cost of my merchandise.
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June 2022 by Aaron C.
Good people, great service provided. My go to spot when I need ot ship something or get packing material. Willing to pack just about anything and ship just about everywhere. Keep in mind that they are a shipping broker (ie. they do not do the actual shipping themselves) so sometimes they are at the will of the contracted vendor. This is what allows them to have competitive rates. They have offered me options to white glove something or deliver next day but I'm pretty cheap so I go with their cheaper options.
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May 2022 by Darian A.
They're all super nice and they never complain even if I drop off 8 packages at once
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May 2022 by David B.
I paid over $1,000 to get my bike shipped to the UK via FEDEX. I was told it would take a week to 10 days. Over one month later and FEDEX seems to have lost my bike. I tried working with Andres the manager with no luck. My phone calls and emails go unanswered. Andres and the staff are very good at local mailing small items but should not be remotely considered for anything of value and certainly should not be used for any international shipping.
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January 2022 by Grayce Savage
Grateful for the on site support for my iPostal1 account. Professional and polite when I need in person assistance.
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October 2021 by Sandra S.
Our business is very thankful for everything you have done for small sellers doing this time.You are a great asset to our community. Thank you for supporting sellers for their shipping needs as well as everyone in the community.
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January 2021 by David B
I’ve been using Pac Mail for years. Always Very friendly, very reasonable prices.
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November 2020 by Joel M.
PakMail is my go to place for mailing packages. They have good quality strapping tape for sale too. Great service and convenience. Always friendly and helpful. I'll keep coming back.
