September 2019 by Janet M.
P.S. - Ken at MAK accused me of lying in my original review from 2018. I asked for any example of a lie and the only one he could come up with was that I had NOT worked with another design & build company. (How would he know if I had or hadn't? I actually had.) Also, MAK recently refused to take responsibility for another error on their part. During the design process and again during the build process, I'd asked MAK to address the issue of potential rodent infestation in the attic, since I'd had rats infesting my house since I bought it, 22 years earlier. But MAK kept assuring me that I didn't need to worry about that because their structure would be so secure, rodents wouldn't be able to get into the new attic. Well, rodents HAVE gotten into the new attic and there is no way to get them out! I told MAK about rodent infestations last year in the new attic yet they refused to help me - they just told me to call pest control companies. I did so, yet they couldn't help me because MAK did not construct an access point into the new attic. Recently I showed MAK evidence of a rat hole, chewed in the wood paneling of the overhang adjacent to the new attic (see photo), but MAK still took no responsibility & refused to help me. I asked them to build an access spot for my cat to get into the attic, since my cat has been able to keep rodents away in the rest of my house - but MAK refused. I also asked for help repairing the rat hole - but they refused to help me with that either, so I had to do it myself (see photo).
