Hanlees Autogroup receives mixed reviews from customers. Some appreciate the friendly and knowledgeable staff, particularly highlighting sales representatives who are patient, genuine, and go above and beyond to assist. Customers have shared positive experiences with salespeople who explained details thoroughly and made them feel valued, leading to successful car purchases, including new vehicles like the Ariya. The staff at Hanlees Nissan’s service center, such as Herman, are also praised for their efforts to honor warranties and provide good service. However, there are some concerns about professionalism and customer service. Some customers experienced slow responses on Facebook marketplace, and one noted that a sales representative left the chat after an offer was made, which was viewed as unprofessional. Additionally, the overall experience in some cases was considered average, with a rating of three stars due to these issues. Despite the occasional dissatisfaction, many customers recommend Hanlees Autogroup for its friendly staff, helpful service, and smooth purchasing process. The dealership seems to excel at making customers feel appreciated and well-informed, especially when working with salespeople like Juan Narvaez and Brennan, who are praised for their professionalism and dedication.
Adrian and Sean at Hanlees Toyota are great! If you’re looking for a Toyota come see them in Davis.
November 2024
Very nice people sales staff all that were there really friendly and not pushy great place
March 2024
The Hanlees Nissan service center manager, Herman, did everything in his power to honor my pre owned certified warranty. I was very grateful for his effort.
