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March 2024 by Brijesh Vellore Nagesh
Terrible customer service. Zero empathy. We called in before we came in for a passport photograph, we drove 15 min I tes in the rain, only to be turned away because of some bookkeeping tasks. Will never return to this store.
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March 2024 by Judy Hayes
Stopped by to pick up a prescription refill requested the previous day. Was told to wait and it would be filled shortly. Waited for 15 minutes. Went to window to check on request and was told that drug wasn't in supply. Got an email that the prescription was ready the next day. Asked to have it mailed and was told I didn't have that service activated. Went online and activated that service the next day. Now. six days later I am am still waiting for it and have tried calling about it and have gotten disconnected once3, and put on hold for 10 minutes the next time. This is NOT service.
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February 2024 by Zoya Klimkina
Incompitent Pharmacist. Not able to process insurance. Built huge line of people by not knowinf what to do.
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February 2024 by Shruti Nair
The patience and professionalism shown at the Danville location by Dilsher and his team at the photo counter was unparalleled.
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January 2024 by Jason Blessing
This pharmacy should have their license revoked…our family has had the wrong drugs and dosages dispensed multiple times. A pharmacy carries great responsibility in dispensing prescription drugs and this place regularly gets it wrong and is a danger to the community. In addition, the people are rude and incompetent, their systems don’t work and they can’t figure how to work with major insurance companies. DON’T USE THIS WALGREENS.
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December 2023 by Fried.Tomato
They are simply understaffed and in too small a facility for the apparent volume of pharmacy orders; but that doesn’t excuse what I experienced today.I called to refill an Rx. Was put on hold with “2 callers ahead of me” for 27 min , still with 2 callers ahead of me. I hung up and tried again at 1 pm today (12/2) and was put on hold with “1 caller” ahead of me.After 10 minutes, skeptical and slightly jaded, I sarcastically commented to my s.o. that I could likely drive to the pharmacy before getting a person on the phone, ha ha, joke’s on me!I got in the Camry and arrived at the pharmacy, went inside to find a line of 7 people (not the 1st time for long lines) who all appeared mighty frustrated. All the while the voice response continued to let me know I had 1 caller ahead of me and how sorry everyone is that I am having to wait but they’ll be with me shortly. The nice young man usually at the cash register is somewhat slow and very methodical when dealing with a customer. I’ve found that as the line of customers increases in size, he becomes increasingly slower and methodical.I turned around and walked out and drove home. Getting out of the car, the voice response informed me that it was time for the staff lunch break Now I can’t object-these people are overworked.The voice response informed me that I could hang up and call back when the pharmacy reopens or hold on the line to keep my place until the staff returns from their break. With a half hour invested (over and above the 27 minutes from earlier today) I just bided my time on speaker phone.The warnings of 20 minutes to reopen, now 15 minutes and 10 etc. let me know that the moment of truth was nigh and with nearly 60 minutes on hold, upon reopening, I was informed that the staff was now “helping other customers and they’d be with me shortly.” Not 1 caller ahead anymore but a new voice response that they’re helping other customers. Nearly an hour now and thoroughly jaded I held on just to spite them.After several more “the staff is helping other customers and we’ll be with you shortly” responses, the phone system abruptly hung up.Now, lengthy review or not, I’m not feeling so well and I still need to refill my Rx, but I don’t have it in me to go back to what will doubtless be a long slow moving line. I’ve done that at this pharmacy before.I’m going to move my prescriptions to a not Walgreens pharmacy. And my sincere apologies (to anyone bored enough to actually read this silly but truthful rant) for being too tired to proof this review.
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October 2023 by Avnish Bhatnagar
Poor customer experience, especially in handling vaccination appointments.
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September 2023 by Frank A.
One of the worst businesses around.I am not sure who licenses pharmacists and pharmacies, but this is one pharmacy that should be shut down, raised to the ground and its land salted so nothing grows thereafter!Had a prescription and went to pick it up. The lady at the counter tells me they need another 15-20 minutes, they have already had 4 hours to fill it, but hey I accept that pharmacies may be busy so I decide to go back in a couple of hours.I get a VM in another that oh, we are out of this medication, but will have it in a few days! But if you need it please give us a call!A few days? Man, thankfully it isn't a heart medication but I still need it. Of course I need it! Thats why it is a prescription called into a pharmacy! I don't get my doctor to write a prescription just for the bloody joy of it! And why didn't you tell me this when I was there? Come on people, what's wrong with you!So I try to call. Well thats all there is to it, 'trying', because as soon as I call I am routed through the stupid automated system to hold for a 'moment.' The moment stretches to 20 minutes. By now I could've been to the pharmacy and back, but if anything, I am patient. After 20 minutes the call is picked up, I hear voices but I am put on hold again! Well maybe they pushed the wrong button. I wait for another 40 minutes during which this whole thing is repeated 5 times! I mean, hey, just disconnect the phone go back to your normal lives of not giving a shit about customer service!
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July 2023 by Julie G.
I liked this Walgreens. It is in a good location within Danville near the gym I use to go to for yoga. Plenty of easy parking, shaded spots, and I feel safe coming here. The staff were friendly, the store is pretty well stocked and it was neat and tidy. Didn't look run down like some other Walgreen stores. This location might be my favorite now.
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July 2023 by Lilah N.
I love there fast photos service so much and the customer services is so great! I get all my grand kids photos there.
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June 2023 by Marcia Blick McClintock
I have been using them for the last 15 years. The No.1 thing I can say about Walgreens is their Generic Medication is the best of the best. They do not go after the lowest price out there like CVS. You can trust their Generics which is ultra important.This pharmacy has had ups and downs. For the most part they will bend over backwards for you. I would like to say I doubt Pharmacist Benzah gave no reason for not filling prescription of earlier Review. She is very up front and on top of things and will tell you. They are quite strict when it comes to Narcotics as they have a ton of whoops they must jump through or they will loose license. The least hassle with Narcotics is to have your doctor e-script it. Paper prescriptions go through intense scrutiny.Also from April 2023 to date there is a Severe shortage of Pharmacists in Bay Area. It has been especially troubling for this Walgreens Location, Property prices here are especially high in this area and most pharmacists must commute as rent is high also. Now Covid has ended the traffic in the Bay Area is back to gridlock so commute here is a problem. This location has had to shorten Pharmacy hours as the ones there must work a lot of overtime.They are actively trying to hire more Pharmacists and I understand they have found a few more as of 6.28.2023. There will be issues though while the new ones get accustom of Walgreens system. Typically Walgreens is excellent in customer service and will bend over backwards to help. Some customers though, just cannot be pleased no matter what. I love them.
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April 2023 by E B
Staff doesn’t even look at customers in the eyes nor make conversation. Very cold and robotic and not helpful.And no masks.
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February 2023 by Ly Mac
Pharmacy is horrible. Sent me on a wild goose chase calling other pharmacies for no reason when they don’t even have my prescription available.
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January 2023 by T M
Great customer service and friendly staff. I’ve never used this pharmacy but have always had a great experience in all other areas.
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October 2022 by Tiffany Stock
Open late and have everything you need
