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“I made an appointment for passport services for my 2-year-old daughter. We arrived on time and were immediately greeted by Dean. As we all know, the passport process can be confusing the first time around. Luckily, Dean was very knowledgeable about the process and helped us step by step with the application. Additionally, my daughter was afraid to take pictures and cried the whole time. Dean patiently waited and allowed my wife and I to calm our daughter down and get her to stand still. As a result, the picture came out great. Customer service is the most important aspect of a business, and Dean's customer service showcased his experience and job knowledge in customer service. The pride he took in his work demonstrated his commitment to his customers and inspire us to treat other with patience and respect.The only improvement I can think of is to have a designated area for passport picture. Like a chair with white background.”
“Never thought I’d write a positive review for a post office, but I left feeling incredibly impressed at the service I received here. I came in with a large box that was probably 50% full. Seeing how high the shipping cost was, he helped me find a smaller box and hacked it so my items fit perfectly into the box, saving me $50. I can’t believe he took the time to help me, going above and beyond when he did not have to. Thank you Freddy!”
“I didn't catch the name of the staff member who assisted me today, but she was amazing! Very friendly, patient, and made the mailing process super smooth. There was a long line but it moved quickly. Nicest service I've ever had at a postal office.”
9AM - 12PM 1 - 4:30PM
1701 El Nido Ct, Diablo
Post Offices
“A hidden gem tucked behind the golf course.I love this post office. The staff is nice and friendly.NO WAIT! This is the best reason about this post office. You are usually the only person there.Unfortunately, they don't give receipts for package drop offs.”
“This comment is for Mr. WALKER, the male clerk at this postal location. They didn't want to serve us when we came at 4:50pm, the PO supposed to close at 5pm. They put up the Closed sign but I came in and asked the employees there for an exception to mail a certified letter to the IRS. The female clerk there was chatty and unfriendly, unprofessional. But Mr. Walker agreed to make serve me and the rest of the customers who came after me. He went beyond his duty and did his job with professionalism. He deserves a raise.”
“As a Dublin/Pleasanton resident, I've used this post office a handful of times and I'm mostly satisfied with the service. Employees are quite efficient and quick at their jobs from what I've experienced. Lily is always great and provides great customer service, always polite and helpful. There's one woman (name I haven't retained) who sometimes works alongside her that could use a course on how to kindly speak to customers, she always seems to have a /demanding/rude tone about her when answering basic questions. Why take your stresses out on polite and paying customers? I choose to go with whoever ELSE is there because just speaking to her gives me anxiety.”
“This is a great post office! It's unfortunate that their reviews don't reflect it.The staff is always incredibly helpful. And they have a lot of patience in dealing with helping people with their packaging. I've never seen a look of contempt from any of them. In fact the opposite. 5 Huge ? ? ? ? ?”
“They don't answer the phone because they don't have one here unfortunately, they have really long lines, and the only good thing about this office is they are helpful and are nearby where I live so I can send packages”
“Never had a problem in this location. Especially happy with the service after bad experience in San Leandro Manor PO. I spent less than a minute to confirm my new address.”
“Again, these guys rock! They are almost all very personable & without question will go the extra mile. I always leave happy that I've found such a nice post office to deal with!”
“This is a really nice USPS store located in a nice, serene area in the Clayton Downtown area and next to a nice park, so the area was very green and surrounded by trees and plants. I went there on a weekend morning and pleasantly found that finding street parking to be super easy, and in fact there was a lot of parking available right in front of the store. I was able to conduct my business there and get in and out of the store pretty quickly. Definitely I would go to this USPS store again if I happen to be in the area.”
8:30AM - 5PM
3641 Mount Diablo Blvd, Lafayette
Post Offices
“I’ve come to this post office regularly in the past 8 months. The staff is friendly, patient, knowledgeable, and extremely helpful in determining the best solution to my mail and shipping questions. This is my “go to” place.”
“Loretta is an amazing postal employee, she cares, she wad proactive helping resolve my issue of expired change of address notice; taught me how to request Andre apply online, , advised me to do it asap, so I could resolve the issue and get back my letters back sooner, which I did; that same day I had an email and went back to that post office to update my address, And problem resolved, thanks to Loretta’s assistance. Excellent customer service! Thank you, Loretta!?”
“The Ladies who worked there were always helpful and wonderful. once or twice a month I go there to send care package to my Son who is currently deployed overseas and the Lady ( I need to get her name next time ) always takes her time to check all the items and gives me some tips on how to do it.I went to several postal office and everytime they see my FPO box they know that they have to write everything down, it take more time gor them and they usually either give me an attitude or find problems for me to not to send it.USPS Walnut Creek is great.”
“I am so grateful to the USPS Annex location. I called them yesterday to let them know I was expecting baby chics to arrive and I was worried about them arriving in the cool weather. They called me at 7:30 a.m. this morning, before they even opened, to let me know my chicks arrived. When I went to pick them up, I notice they had put a blanket over the box to help keep the chicks warm. Thank you so much for the extra care! I am so impressed with the service and going above and beyond my expectations.”
“This USPS location has the nicest and friendliest postmen and postwomen. They let you borrow their pen and markers, and are patient enough to share your most affordable options. I come here all the way from union city!”
“Alamo Post Office Staff was very cordial, helpful in resolving my issues promptly every time I needed their services. Last Friday I was pleasantly surprised with their solution to my mail-out package of ono-uniform size with very modest postage required. Kudos to staff working there!!”
“The USPS in San Ramon, California, demonstrates admirable efficiency in mail pickup services. Their promptness reflects a commitment to duty. Additionally, the opportunity for employment at this location presents a chance for individuals to contribute to the community. Moreover, ample parking facilitates ease of access for patrons, fostering convenience and accessibility.”
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“I never thought I would give a USPS location a high rating, 'til I came to this one. They're so friendly and helpful. I was trying to mail a couple of packages and surprised by the cost going to the other coast. I didn't even say anything but the lady there was so nice asked what it was and offered me cheaper mailing options. She even gave me the supplies to repack my packages. And I saw them even offer tape to help someone seal their package better. Can I just say Wow, that's so nice! Usually you get someone very moody behind the counter at other locations that would tell you to buy your own tape. This location is a USPS gem.”