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“Rohan was amazing! We came in for a device change and an upgrade and Rohan took the time to help us and was super patient. It was taking a while to back up our devices especially mine since I have over 200GB of data and we hit a snag with switching my device to my family member not activating the new device but he stayed well after store hours to get everything fixed and us leaving with our devices up and running. Overall 5 stars for Rohan!”
“Had iPhone screen replaced, bought a new case & some cords while there. They are so helpful and knowledgeable about cell phone stuff that I can't figure out. Highly, highly recommend them.”
“Received a phone notification that my phone’s battery needed to be replaced/repaired. What a skilled and pleasant person! I was seen immediately and he replaced the battery while I waited, which didn’t last very long. I thanked my lucky stars!”
“Took in my iPhone 14 Plus for green screen of death. Alex told me not to worry and was very confident to help me and fix my iPhone. I have lots of person stuff and most importantly my bitcoin wallet. I took my Phone in and got it fix in no time thank you so much Alex. I would definitely refer friends and family!”
“My iPhone XR came listing in after a tough week of sitting on the beach sucking down dirty banana's in the US Virgin Island of St. Croix. It wa not a pretty sight. In fact it had no sight, couldn't see a thing on the poor thing. And to find them open on Sunday? Hello McFly!! Walked in said this is what's "probably" wrong, and it will cost this much and it will take me this much time. "Probably" turned into that's what was wrong with it. Cost stayed the same, and time turned from 90 minutes down to 45 minutes. Winner winner, fill in the blank, dinner. Great source to have here in Castro Valley, a posh community nestled quitely in the East Bay.”
“Came in to do a cross upgrade for our phones, and we were approached by a staff member who handed us over to Marquis. Marquis was very helpful in streamlining the process and making sure that everything was in working order before we left. He was very engaging and courteous, which made the long process seem fairly painless. Would recommend asking for Marquis when you go in.”
11:30AM - 5:30PM
2580 San Ramon Valley Blvd, San Ramon
Mobile Phones
“I am with Bayarea Cellphone companies for 25 years now. Jason is very polite, exact, and a good support for cell phones. He has fixed a G1 handset, which was soaked in water, as well as SamSung Note 2 handset screen, and replacing the mini-USB connector. Price is definitely reasonable.Most definitely recommend their services. The best in the Eastbay!”
“Helped by Fox to get my dads uncharging phone replaced. Fox went above and beyond to help me complete my transaction and get my dad his “lifeline” back ?
Def go here if you need some real service!”
“Robert was awesome he went above and beyond to make sure I walked out with an activated phone after spending 3 hours texting att customer service app people . I was frustrated and annoyed getting no where with their chat representative. If Robert would not have asked me if I had signed in. My wait would have been a few hours.
ATT needs more people like Robert.. He's very professional, polite, and prompt making sure his customers are not waiting to be helped a long time. There were 4 other employees that were on the same shift 2 of the girls were either new or just didn’t care about their job. Anyhow, I appreciate your help Robert!!!
Ps. The music wasn't that bad. Haha!”
“ALL of Your Staff were SOOOO "Polite, Professional, Pleasant, Happy" & MOST Willing to Serve Me/Take Care of My Needs. All 3 of them were "OUTSTANDING!"
I Give this Store & All of Them a 10+ Out of 10!!!
Thank??You!”
“My experience here with Brian, Melad and Vanessa was amazing. Excellent customer service, friendly, prompt, and knowledgable are just a few words to describe them. I look forward to future visits with whatever help I need with them. Thanks to you guys again for your time, help and friendliness.”
“I went to Dublin CA store, the service is so great. I have been with Metro for the past 15 years. I switched my phones from Apple to different phones and they helped me delightfully. Emanuel the employee deserves to get credit for his excellent customer service!Much obligedP”
“The sales rep, Mariane, was wonderful. She was very friendly, and explained everything thoroughly and patiently. I would recommend the AT&T Store for cell phone purchases, and particularly Mariane as your sales rep.”
“Our overall experience was amazing. Mason, who was the person who helped us, was very cordial and helpful and had good insight to what would best fit us and where we could benefit the most.”
“I've been with Tmobile for years but I happened to walk in and I asked the you g lady working a few questions. She was very detailed and completely sold me! I came back a week later requested Paola (is her name) and switched over 4 lines. I've heard great things about Verizon so far I'm very impressed. She made the process fast and took care of everything while multi tasking.”
“Best experience ever, I went in to get a new iPhone. Ethan went above and beyond to make sure I got the best value for the money. He tapped into every deal available, and I walked out with a new IPhone, Apple Watch and Tablet!Thank you for your service Ethan!”
“Excellent service! Josue helped us out, walked us through everything, and anticipated our questions before we even thought to ask. We had a great experience and intend to return to this specific store for all of our AT&T wireless needs.”
9AM - 6:30PM
15995 E 14th St, San Leandro
Mobile Phones
“Walked into Phone Geeks with my daughters iPhone needing to be repaired. Man behind the counter was amazing! He gave great advice, super helpful, went beyond. Great customer service!”
“Excellent service. They go over and beyond the average service. Will help you switch from phone to phone. They are dedicated and very helpful. I 100% advise anyone to experience the recommend that Boost Mobile Clayton road will help you with all of your mobile phone needs.”
“The store got busy with people and Perla and Hamid handled the people in the store beautifully. They even checked in with me asking if i had a bill pay or in case I had a quick question.”
“Excellent and knowledgeable staff. Randy made sure I had everything I needed. When I had to wait a few days for the phone I wanted to come in he called as soon as it arrived and made sure it was setup correctly before I left the store.”
“Zach at the Verizon store in Lafayette, CA is excellent! He made the process so easy! Professional and patient, he made the sign up process painless. Highly recommend!!”
“Excellent service here, well trained people with knowledge. Store manager has everything under control, so far well management of what I seen that's what makes good people in the store”
“Ebony was excellent. She took good care of me and my wife. They had a promotion and we got some amazing deals on new phones, tablet, and home internet service. She was very knowledgeable and gave us a great customer service experience. Very pleased.”
“This review is for Damon. He did an amazing job with assisted me with a device return. He was professional and friendly. He made sure that I had all my questions answered. He was very knowledgeable and exhibited great customer service skills. I see Damon going places and hope he reaches high level corporate. He's a good guy! Thank you Damon for all your help! I have not had the best experience with T-mobile for all these years. I'm glad there are so efficient and good people like Damon working there.”
10:00 AM - 6:00 PM
1521 Olympic Blvd, Walnut Creek
Mobile Phones
“Had no idea this location was even here! Glad we found it as we were able to walk over from Apple Store to get new watch set up with cellular (transfer from old watch to new watch). Dee went above and beyond with her customer service. She not only helped us to transfer the cellular to new watch but was able to correct the issue the service person caused (they cancelled our existing cell service #). Dee was quick to get things back in order for us and even offered to help set up the new watch to ensure it worked correctly right down to putting the new band on for us! She was so professional, patient and kind! Good service is hard to be found and she was absolutely a pleasure to work with. Thank you Dee!! You were so nice and patient. We definitely will drive back out to this location to have service she provided.”
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“This is an AT&T store where we received the best customer support ever. The credit should go to Mario. Hope there is only one Mario. We needed a new phone and my husband's iPhone was so old that there were several complications. It took forever to transfer data from his old phone to a new phone. We were there for more than three hours (painful long) but Mario was patient and kind to help us. While he was helping us, he continued to answers the questions from his colleague about other customers. There were several times a rush of customers coming in to the store, yet he stayed calm and attentive to ever in the store. Thank you, Mario!!!”