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December 2023 by Liz Long
I dreaded the whole process of selling our family home. The paperwork, the numbers, and the unknown. I wasn’t expecting it to be warm and fuzzy, but working with Jenn turned this all upside down. Jenn was so very compassionate and understanding through what was an emotional and stressful process. I never felt like this was a transaction, ink to paper. I felt like we were partners on the same team with the best interests of my family in mind. Every step was made with thoughtful consideration, and her knowledge made the strategy a success! I was really impressed with her foresight into the what the market would do. Jenn was also diligent and organized, making sure that the entire process progressed in a timely manner. Her network of professionals from the contractors to the stager, also reflected the same care. They all made us feel like our home was important, not just walls and a roof. The open houses were done with a welcoming touch that our neighbors were highly complimentary of Jenn’s style and personal touch. She advocated for us, and has been our only referral for anyone looking into buying or selling. Jenn, thank you for all your hard work, and for changing my perception of real estate. You have a loyal client.
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December 2023 by Liz L.
I dreaded the whole process of selling our family home. The paperwork, the numbers, and the unknown. I wasn't expecting it to be warm and fuzzy, but working with Jenn turned this all upside down. Jenn was so very compassionate and understanding through what was an emotional and stressful process. I never felt like this was a transaction, ink to paper. I felt like we were partners on the same team with the best interests of my family in mind. Every step was made with thoughtful consideration, and her knowledge made the strategy a success! I was really impressed with her foresight into the what the market would do. Jenn was also diligent and organized, making sure that the entire process progressed in a timely manner. Her network of professionals from the contractors to the stager, also reflected the same care. They all made us feel like our home was important, not just walls and a roof. The open houses were done with a welcoming touch that our neighbors were highly complimentary of Jenn's style and personal touch. She advocated for us, and has been our only referral for anyone looking into buying or selling. Jenn, thank you for all your hard work, and for changing my perception of real estate. You have a loyal client.
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December 2023 by Travis McPhail
Overall - The experience from start (or pre-start) to finish (and post-finish) working with Jenn and her team was top-notch, and when any future real estate needs arise in the future, we know who to reach out to. Two separate transactions, one with contentious legal complexities, created multiple transactions and barriers at once and over a long duration. The summary of our interactions - the best team in the area!Responsiveness - After expressing the limited time we had to dedicate to the process, Jenn promptly and professionally put on her project management hat and provided status updates of all the relevant information (including tasks, owner of tasks, deadlines, and strategy point) on our schedule and accommodated us as if we were the only clients, though of course we knew we weren't. If she didn't know an answer, she said so and said when and how she'd get the information for us - we weren't left in the dark and Jenn always responded in a timely manner. Jenn made us not only feel our transactions were important to her, but that she would do whatever she could to help...including before we officially hired her team, and even after the transactions closed.Attentive/Helpful - She did her research and also provided plenty of information regarding costs, timing, market conditions, and best of all she concisely and clearly pulled it all together and coordinated with all the subcontractors, subagents, property managers, etc. so that we were all on time, had the current status/delays notified to the proper parties, and at or under cost. I cannot begin to say how this process was so very helpful to me and respectful of my time. For those that don't like written strategic and tactical proposals, I know that Jenn is a great communicator verbally (over the phone or video) and will get you the information you need (or didn't know you needed), when you need it. Her kind but go-get-it attitude was very appreciated and helpful, particularly when there was breakdown in communication on occasion with other parties (not her fault), but she stepped in more than once to make sure we felt heard and listened to, and the help didn't stop once the properties were sold...she maintained her helpfulness as needed over time, even post closing when some additional documentation was needed for the courts.Professional - Jenn is respectful, humorous, very easy to get along with, and grounded. She listens to her clients, does her best to be thoughtful and informative in replies, and when it comes time for negotiations is clear, concise, and reasonable. She helps set expectations upfront, can promptly explain her reasoning with relevant data, and is ready with Plan B and Plan C without being asked. She has never come off as rude or curt. She operates the way the clients need her to, whether that be by mode of communication (email, text, phone, etc.), timeframe (dealing with clients in and out of town is challenging), data-driven (accessibility, frequency, depth, and type were our needs), or personality (charisma and being personable are her specialty). Being a clear and helpful communicator, Jenn and her team went above and beyond her duty to make sure her clients were taken care of.Responsible - As with all complex transactions, things don't always go according to plan. But a great realtor will not shy away from mistakes or lie or blame others. When the road got tough and mistakes were made, she was responsible in making sure the ship was steered to the correct course. She didn't shy away from responsibility, and took care to make sure there were no loose ends left, even if her team wasn't to blame. She took the time to listen to her clients complaints and grievances, and tried to mend relationships so that things could move forward.
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November 2023 by McPhail H.
Overall - The experience from start (or pre-start) to finish (and post-finish) working with Jenn and her team was top-notch, and when any future real estate needs arise in the future, we know who to reach out to. Two separate transactions, one with contentious legal complexities, created multiple transactions and barriers at once and over a long duration. The summary of our interactions are outlined below, and we hope they provide useful insights for anyone who is considering working with Jenn and his Compass team - the best team in the area! Responsiveness - Real estate in our west coast market can move at the speed of light it seems at times, but due to COVID business restrictions, the normally speedy process was bogged down by regulation. Despite the fluid regulatory environment and broader economic realities, Jenn was available to pre-emptively and concisely answer questions, in email or text (faster) and of course in person or over the phone. After expressing the limited time we had to dedicate to the process, Jenn promptly and professionally put on her project management hat and provided status updates of all the relevant information (including tasks, owner of tasks, deadlines, and strategy point) on our schedule and accommodated us as if we were the only clients, though of course we knew we weren't. If she didn't know an answer, she said so and said when and how she'd get the information for us - we weren't left in the dark and Jenn always responded in a timely manner. Jenn made us not only feel our transactions were important to her, but that she would do whatever she could to help...including before we officially hired her team, and even after the transactions closed. Attentive/Helpful - After working with another Compass agent in a different state who we trusted, we were introduced to Jenn from that agent for California. She was genuinely warm and courteous, listening to what we needed, the complexities of our particular case, and showed an earnest desire to be helpful. Jenn developed a strategy for selling the properties, in writing which made my reviews much easier and was my preference, and provided all the relevant options to consider as well. She did her research and also provided plenty of information regarding costs, timing, market conditions, and best of all she concisely and clearly pulled it all together and coordinated with all the subcontractors, subagents, property managers, etc. so that we were all on time, had the current status/delays notified to the proper parties, and at or under cost. I cannot begin to say how this process was so very helpful to me and respectful of my time. For those that don't like written strategic and tactical proposals, I know that Jenn is a great communicator verbally (over the phone or video) and will get you the information you need (or didn't know you needed), when you need it. Her kind but go-get-it attitude was very appreciated and helpful, particularly when there was breakdown in communication on occasion with other parties (not her fault), but she stepped in more than once to make sure we felt heard and listened to, and the help didn't stop once the properties were sold...she maintained her helpfulness as needed over time, even post closing when some additional documentation was needed for the courts. Professional - Jenn is respectful, humorous, very easy to get along with, and grounded. She listens to her clients, does her best to be thoughtful and informative in replies, and when it comes time for negotiations is clear, concise, and reasonable. She helps set expectations upfront, can promptly explain her reasoning with relevant data, and is ready with Plan B and Plan C without being asked. She has never come off as rude or curt. She operates the way the clients need her to, whether that be by mode of communication (email, text, phone, etc.), timeframe (dealing with clients in and out of town is challenging), data-driven (accessibility, frequency, depth, and type were our needs), or personality (charisma and being personable ar
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November 2023 by Amber O'Malley
Jenn was our realtor when we bought our first family home back in 2020 in the middle of Covid, and then helped us again to sell our home one year later when we decided to move to Florida to be closer to family. I was very picky in selecting a realtor, and she immediately impressed me with how organized she was, patient in explaining everything to first home buyers and made the whole process smooth. She worked with excellent team members and vendors to help us get some renovations done prior to selling our home, staging the house, etc. Her customer service in next level, and has kept in touch years later, sending us little gifts each year on the anniversary of our home purchase. I really cannot recommend her enough. If you choose Jenn as your realtor, you are absolutely in good hands!
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October 2023 by Therapeutic Yoga with Jill
We worked with Jenn for the purchase of our first home, and we knew without hesitation that we wanted to work with her again when it was time to buy our next home. She is the best real estate agent because she makes you feel like you’re the only client that she’s working with. Her response time is so fast and her attention to detail is like no other. She helped us sell our Oakland home to be able to buy our now home in Jenner and she made it a smooth and effortless process. She even helped negotiate our purchase price down a little. I would highly recommend her to anyone, first time buyers and beyond.
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October 2023 by Dawn Dehdari-Dris
Jenn was a pleasure to work with. She was very well prepared and sold my home quickly. She's kept in touch throughout the years and I highly recommend her.
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October 2023 by D. D.
Jenn was a pleasure to work with. She was very well prepared and sold my home quickly. She's kept in touch throughout the years and I highly recommend her.
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September 2023 by Beth Holmes
We worked with Jenn to purchase our home in 2020. She had been supporting us in our understanding of the market for several years before that. Jenn is a wealth of knowledge and is always available to lend an ear and give advice. She is one of the best professionals I have worked with and I highly recommend her. We feel lucky to have worked with her.
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September 2023 by Roxy F
Highly recommend Jenn Collins, met our deadlines sold a home in San Ramon CA and supported our home buying needs. She responds quickly and cares about her customers. Thanks Jenn.
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September 2023 by Beth H.
We worked with Jenn to purchase our home in 2020. She had been supporting us in our understanding of the market for several years before that. Jenn is a wealth of knowledge and is always available to lend an ear and give advice. She is one of the best professionals I have worked with and I highly recommend her. We feel lucky to have worked with her.
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September 2023 by Roxy F.
Highly recommend Jenn Collins, met our deadlines sold a home in San Ramon CA and supported our home buying needs. She responds quickly and cares about her customers. Thanks Jenn.
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July 2023 by Jihae Song
Jenn was referred by my friend who previously worked with her, and everything was perfect! I was making last minute offer on a loft, and Jenn came through on sunday afternoon to help me with making an offer, while she was on her vacation with her family. She was very clear on my expectation and also very clear on explanation of the process. She doesnt only responses so quickly but also very thorough with explaining each disclosures of houses that i wanna make an offer on. She is very understanding, kind, intelligent and professional! I fully trusted her and her team during the long process of home searching and making offers, and i was not disappointed. I bought my first home in June 2020 during covid and everything went so smoothly. And i cannot thank her enough!Last three years since i bought the house, she still answers all my questions on home improvement referrals and give me good advices on how to proceed. She is highly recommended relator and real estate bff who will help you to navigate through before and after of home purchase. She is the connection you wanna make when it comes to HOME!Jenn I miss those times we go to see houses together, and thank you so much for helping me landing on the perfect home!!!
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May 2023 by Stacey Williams
Jenn is simply amazing and a joy to work with! We have worked with her on multiple transactions, and I am confident in saying that she has been able to deliver results unlike anyone else. She is a unicorn - a progressive market expert and real estate strategist, who connects so well with people. As a client, her ability to anticipate and remove roadblocks and communicate effectively is highly valued and boosted our confidence throughout the process. I can’t recommend her highly enough!
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April 2023 by Stacey W.
Jenn is simply amazing and a joy to work with! We have worked with her on multiple transactions, and I am confident in saying that she has been able to deliver results unlike anyone else. She is a unicorn - a progressive market expert and real estate strategist, who connects so well with people. As a client, her ability to anticipate and remove roadblocks and communicate effectively is highly valued and boosted our confidence throughout the process. I can't recommend her highly enough!