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July 2024 by Jeff O'Connell
He has my watch for over a year and eveytime I go in he says he needs mire time, He also charged me $130 for a 30 dollar clock I found on amazon. I think he is a lot con man.
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March 2024 by Linda Reeve
My Grandfather clock, given to me by my father and mother at the time of their death, has been sitting in Danville clock and watch for a year. Ted has been “working” on the clock (ie ordering parts, coming to my house where it was originally housed - for measurements etc) for a total of FOUR YEARS (4 years!!!). Excuse after excuse after excuse. I can’t even look at the man. NEVER leave something of value with him.
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February 2024 by M L.
He looked at my Swiss watch, Girard Perregaux, and said it was worth only a few hundred dollars. Another jeweler appraised it at $8K. Incompetent!
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January 2024 by Josh S.
Brought in my watch for the battery to be replaced. Battery was replaced and watch was working, but when I washed my hands water got into the watch and broke it. Watch should be water resistant for over 200m deep. Do not go here.
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December 2023 by Linda B.
Took my fairly expensive watch in to have battery replaced. Owner lost one of the screws while replacing the battery and said he would look for it. When I called to follow up he asked me to come back to the shop so he could remove one of the other screws in the watch so he could look for the matching screw that was lost. I did this, and when I called back to inquire about the screws he informed me that he had lost BOTH screws. At this point I decided I wanted nothing to do with this business. I took the watch to San Francisco for servicing and to replace the two screws, which cost $28 each. When I informed him of the cost to replace the screws he said he wouldn't charge me for the battery. What an huge waste of time and an incredibly frustrating experience. I would not recommend this business because they are extremely disorganized and don't seem to care about the work they do or the inconvenience they cause their customers! Stay away, especially with higher end items!
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September 2023 by Ximena H.
My husband took his Omega ring (which matches his watch band) in July 2022 to be repaired. It needed a pin. Since after 6 months the owner had not found the pin, my husband asked him to just return the ring. The owner couldn't find it. From then on each time we've gone, he says to give him another week to look for it. After more than a year we started to pressure him. Going every week to ask for it, and the answer was always the same. The owner has offered no resolution and refuses recompense payment. Now that we have said we have no option but to deal with this on a legal basis, the owner has started to say that he probably gave it back to us. This is a blatant lie. We still have the claim receipt. Suggest you do not patronize this dishonest business.
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August 2023 by Jeff D.
Took a clock in to have movement replaced, but before taking it in I marked the movement to ensure it would be replaced. after being in the shop for 3+ weeks we finally got a call that it was ready. My wife picked up the clock and brought it home. I looked at the movement and my marks were still on the movement. We went back and confronted the owner. I told him what I had marked the movement with a permanent marker (even brought the marker), and we demanded our money back. He said the marks were on the new movement, which was totally impossible. The owner is not truthful and should not be trusted with any type of repair. Take your business elsewhere or save your money!
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August 2023 by Jeff D
Took a clock in to have the battery operated movement replaced. Before taking clock in I marked the movement wit a permanent silver marker in an in conspicuous place. When we received the clock back I noticed the marks were still there and told the owner about them. He said the marks were on the new movement too and that he replaced the entire movement. He obviously did not, we demanded our money back and he refused. So we filed a case with the credit card company, they never received a reply from him so we had our money credited to our account.The owner obviously cannot be trusted at his word and this business should be avoided at all costs.
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December 2022 by Dave R.
i'm writing this review as I am not sure what to do my mother passed away November 2021 and I inherited a beautiful 1800s grandfather clock when I moved it to my house it appeared not to work properly and I researched and found Danville Clock as a very reputable person to take to. The frustrating part is that I've had my Clock sitting at Danville Clock since December 2021 and the owner informed me that it would take several months to redo the entire clock as it was old I was very patient and all I cared about was to have my moms clock back in my house gave me an estimate that it would be done by March I called him in March and he formed me that he needed a couple more months to fix it to call back in June then June came along and he still has not even started the job and then formed him that I could give him till July and then when July came I still haven't had time to look at my clock and then he said just give it to me till December 1 and then I will have it down for sure well I just called him today December 10 and I feel he has not even tempted to look at my clock I am just confused on what to do because it seems like every time I do call him he doesn't appear to be working my clock is supposed to be delivering the clock this Sunday, December 18 and if he has not have a time I'm not sure what my rights will be to do I just don't like feeling by two when he has not even really put much effort into fixing my clock or making me a priority I just pray on my clock gets back here that it will work like a champ I miss having it in my home and having part of my mom in my presence. I can't lie I am getting quite pissed off and not sure what to do! All I can say it better be done on December 18th A frustrated customer!
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December 2022 by Nicholas Borden
Great service! I came in to have the size of my watch adjusted and the owner was friendly and fixed it within 10 minutes.
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September 2022 by Stuart Homsy
Called to get a quick battery change on my watch. It was fixed on the spot, time set, cleaned and ready to good. Great service. I loved supporting this local business of 25 years!
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August 2022 by S T.
Brought in my watch. They couldn't fix it and stole my battery on top of it. Do NOT recommend.
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July 2022 by Sam P.
"Caveat Emptor" at this location never was better advice. Several weeks ago I had an old watch band repaired $60.00 yes to replace the pins "all of them I was told" 2 weeks later 2 more fell out. They fixed it begrudgingly. Yesterday another fell out. Left it and came back. Another $30.00 to replace 1 pin. Granted I didn't ask how much so that's on me. Nice enough but sort of a rip off IMO. I support local businesses and wish them well. Just ask before you trust. His answer next time "buy new band". That would have been good advice several weeks ago. But then $90.00 in revenue would have been realized.
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April 2022 by Nicky Borden
Great service! I came in to have the size of my watch adjusted and the owner was friendly and fixed it within 10 minutes.
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January 2022 by Alan Hennessy
Was like walking into a museum. Beautiful display of clocks. If you have a clock at home that is too big, you can have it repaired at home by Danville Clock mobile repair service. Watch repair at the store is also available. This store is a rare gem.
