-
April 2024 by John Foster
Not the cheapest, but definitely the fastest and most reliable!
-
March 2024 by Gary Brannan
No one showed up to open the place by 8:15 am and I left.
-
March 2024 by Yazzy Johns
Best service in town Shawn and his team is very expert and experienced-highly recommend ?
-
February 2024 by Michelle Richey
Shawn is helpful and honest! And the prices are very competitive
-
January 2024 by Fried.Tomato
I called to make an appointment for service on my vehicle that would require about 8 hours of labor. I generally believe that appointments (ought to) avoid wasting my time and the shop’s time and space with a vehicle sitting “idle” for days….Nope.After Danville Auto Center had my vehicle for 7 full days without any communication from them whatsoever, I checked the company name on the estimate/work order they gave me to be certain that I had left my vehicle at the same shop that received all of the stellar reviews and comments about customer service above and beyond etc. So after 7 days of silence I called at 15 minutes before closing (5pm) to check on their progress. The gentleman told me that the vehicle was finished but they wanted to test drive it. Given the reviewer anecdotes about the astounding and out of this world customer care people receive even after hours, I paused on the phone, admittedly expecting something like “We’re going to take it for the test drive now and you can come and pick it up tonight assuming there are no mechanical issues.”Nope.So I assumed it would be ready the next morning and that if there was a problem that they’d call me.Nope.So I waited 2 more days after my car was “finished” and still not a single call or communication. Now they’ve had my vehicle 9 days. So I drove to the shop to find out what the heck was going on. There was my vehicle hoisted on the rack being worked on. I explained to the gentleman all that had transpired, particularly that I hadn’t received one call and that I was told that it was finished 2 days prior-he seemed not to know anything about it: By this time I was a bit annoyed at the lack of communication and the inaccuracies: I asked if he knew how long my vehicle had been in their shop.Nope.He said the manager/owner (I don’t recall precisely what word he used) was not there: It was a bit after 12 and I recalled one negative review in which the owner of the business replied to the negative review and rebuffed the reviewer by claiming that they don’t take lunch breaks at Danville Auto Center, making the reviewer appear untruthful or at least inaccurate-I refute that claim, whether the manager was eating or not, he wasn’t there to deal with my complaint during the noon hour so from my experience my response to the claim that they don’t take lunch is…..Nope.I received a call (WOW!) a bit before 4pm on the same (9th) day with a message that the vehicle was finished and ready to pick up. I am entirely unsatisfied, obviously, with the lack of communication, poor customer service and being told the car was finished when it wasn’t. I score zero on that account. Mechanically they did good work (as far as I can tell) and at a reasonable price (should always be the case) so on that account I rate them a 4, thus averaging out to a 2. Will I use them again?Nope.I should also point out the estimate they gave me for one of the repairs was far too low; about one fifth of what that repair ended up costing. Fortunately I knew that the repair would be much more expensive than the estimate they provided, so I expected the repair to be at least $1000 more than the estimate. If I had expected a charge for that repair of $200 rather than the actual cost of $1200, as many of their customers certainly would have in this situation, I would be a very disgruntled customer because of it.I would like to think DAC would only take enough appointments for the day that allows them to look at every car on day one, call and update customers if a vehicle will be kept overnight, improve communication with clients and exercise caution in handing out estimates. At least they should improve on the 9 day before a call to clients practice. Do I think they will?Nope.
-
December 2023 by Keith Magic
Unfortunately my experience was very poor. Nice guy and informative but work was not satisfactory. Took my truck in to recharge the AC. Was told I had a leak in high pressure line. Spent $600. A month later, no AC. I was told this could be a large project to figure out what else is wrong. Upon inspection I found the high side line valve cap missing. I decided to go to a new shop to look into who identified the low side cap was also missing and both valves were leaking. Going to cost me another $400 to fix what these mistakes.
-
November 2023 by Richard Cummings
Professional, courteous and quick. It doesn't get any better.
-
October 2023 by Ron S
Only shop I trust with all my vehicles. Great owner and great mechanic.Highly recommend!
-
April 2023 by Linda Mino Hall
Thought I had found a good mechanic. Fixed door for a fraction of cost that dealership quoted. But, alas, when I asked him to check tires, he missed nail in tire that was causing "low tire pressure" light to keep appearing. When I took our other car for servicing, paid $900 but he missed oil leaking problem. So, will stick with dealership. Yes, they cost more but actually take the time to deal with problem.Services: Vehicle Inspection
-
March 2023 by Truffs D.
What a great find! Thank you Yelper's for guiding me here with your positive reviews. Paying it forward with this one... From my first call they were responsive, kind, welcoming and fast. Just what you want from a car service, or anywhere really. Smog check passed and they reminded me of the discount offered. Kind right?!! Visit and support this local business.
-
September 2022 by Kanta Naseri
Shawn is the expert one. They are very friendly, honest, and hardworking. I highly recommend them for any vehicle domestic or foreign. I will most definitely be going back. Thanks Danville Auto Center!
-
August 2022 by Najmeh Tafaroj
I am beyond happy with the quality of their service. Thank you so much.
-
August 2022 by naser keshavarzi
Shawn is the expert one. They are very friendly, honest, and hardworking. I highly recommend them for any vehicle domestic or foreign. I will most definitely be going back. Thanks Danville Auto Center!
-
June 2022 by Ines B.
Took my Jeep Wrangler to Shawn after a client recommended his shop. The last thing I expected was for my car to be stolen from his shop. This car was a birthday present from my husband. I dropped my car off on a Monday and didn't hear any update whatsoever. The following Monday morning, I had a missed call from my client who referred Shawn. I thought that that was odd and I decided to give Shawn a call and he asked me if my husband or I picked up the car over the weekend. I was like "no.... Why?" And he said "your car's gone. It's not here" I started to laugh thinking he was joking but then I quickly realized he was serious. Why didn't he call me first thing Monday morning when the car wasn't there?! I called my client back and she asked if I heard about what happened to my car. No s*** I did. She then told me that Shawn called her asking for my number because he didn't have it. Such lies!!! Why wouldn't he have my number when it was in the service receipt he printed me when I checked my car in. We filed a police report. I haven't spoken to Shawn since but all the details that were shared to me by Danville PD were so alarming. Shawn or his tech admitted to leaving my car keys in my car on Friday night. How careless for an auto shop owner do you have to be to leaves them in the car?! Plate readers in town ID'd my car late Saturday evening which was when my car was stolen from their care. When asked for surveillance footage, Shawn claimed he couldn't turn them in because he forgot his password. Then he told the cops a week later oh sorry it only saves footage for 7 days so the footage is gone. Plate readers across the Bay Area noted my car being driven between the hours of 8-11PM the week my car was under their care. It was seen in Walnut Creek, Concord, Martinez, Pleasant Hill... Shawn had the nerve to tell the cops that I was fully aware of this late night joy riding. My car was recovered by Concord Police about 5 weeks later. Car intact, plates removed. This happened in April 2022 and I've finally worked up the energy to write this review in hopes to save somebody else the heartache of losing their car. After sharing my experience with this shop to people, I've been hearing not only more and more shady work from this business but also stories of other stolen cars/belongings while under their care. Beware and go somewhere else. Lesson learned
-
May 2022 by Tony D.
Trevor and his guys are too notch and his prices are fair. He has worked on 3 of my vehicles. He communicated every step of the way.
