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July 2024 by Jim D
The pharmacy is awful. Friendly and competent staff but extremely overworked. 8 people in line and one person behind the counter took 20+ minutes to get my meds.Yesterday I waited in line with 3 other people, only to find they were closed. This while several staffers saw us in line and said nothing. Only upon asking did they tell us they were closed until 2. Note to senior management: Fix it or I'm taking my business to Amazon. This sucks!
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June 2024 by Sabrina Lorenzana
Extremely helpful staff. Greeted me when I came in. Knew exactly where the aquaphor chapstick was.
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June 2024 by Sylvia Sanchez Castillo
Product Prices are above 30-40% the average retail rates.
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June 2024 by Moby Rana
Worst experience. They are always short staffed. Machines not working
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May 2024 by yating Yu
Staff friendly
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April 2024 by Amir A. Hatambeiki
Unprofessional staff. Needed 30 minutes for picking one prescription. Still was not ready!!
No manager on site to talk to ?
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February 2024 by shelly N
Horrifying!!! Run the other way FAST
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February 2024 by Tanya M.
The pharmacy staff has consistently been rude, unprofessional, unorganized and the pharmacist tech's seem to blatantly hate their jobs. I have been given the run around at that pharmacy one too Many times, I plan to switch to Costco.
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February 2024 by Kay A.
This is by far the worst pharmacy in Danville. Last week I spent 45 mins on the floor waiting for my cancer pain medication. Today I've been waiting 45 mins, completely forgotten about, went back in line and was told another 30 mins. Blame it on the power, there was no power outage when I waited last week. Pretty ridiculous. Moving all of my prescriptions from here on out.
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January 2024 by Amy C.
The worst customer service I've ever received and I consider myself to be patient and tolerant. They were very rude. I just couldn't believe the way they were talking to me. It was obvious they are overworked, understaffed and stressed (even though I was the only one in line at the time) but to take it out on a customer is just not ok. Switched all my prescriptions over to Walgreens
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November 2023 by Claudia B.
Absolutely rude on phone, impatient with older customers, refused to place chairs to sit on for long pharmacy lines
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October 2023 by Aj S.
I'm honestly shocked by the phone conversation I just had with the pharmacist here. My doctor sent a prescription here for me for the first time. I'd previously been using Walgreens, had some difficulty with them having medications in stock, so wanted to try CVS, since it is also near my house. The pharmacist called me questioning my doctors location- I explained I use Stanford, so yes they're in Palo Alto/Menlo Park, but I live right down the road in Danville. Then he asked why I'd never used them before. I explained I'd previously used Walgreens but was wanting to try CVS. He then said he would essentially do me a favor and fill the prescription this one time, but his concern was taking care of "his patients" and he wanted me to go back to Walgreens for future prescriptions. I'm in healthcare and this conversation completely baffled me. This is a large chain of pharmacies. I should be able to fill a prescription wherever my doctor sends it. For example, if I'm visiting Houston and the nearest pharmacy is X and my doctor sends it there, that should be no problem. Or if I move and the CVS is more convenient than another pharmacy, I should be able to start filling my prescriptions there. I should also be able to switch from Walgreens to CVS if I want. The whole line of questioning and response was totally confusing to me. In the past I always used CVS, but where I lived previously Walgreens was the better option (and that switch occurred seamlessly). I guess this answers my question - no need to switch to the CVS near my house!
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October 2023 by Donna Fuller
My ONLY option was self check out. I do not work at CVS. I should not have to check myself out because CVS is too cheap to hire enough workers to do the job. Walgreens is across the street and THEY have people to check me out. Walgreens will be my choice from now on.
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September 2023 by Janet X.
Ever have enough people working pharmacy - feel like cattle waiting in their long lines.
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August 2023 by Luis David Real
Really has to be one of the worst CVS experiences I’ve ever had. Nobody to assist you when the machine requires an attendant to finish purchasing some items. Try to use coupons, machine won’t allow you to insert them prompting you to call for help that never comes. The single employee at the register sees you’re in need of help and couldn’t be bothered to move. Absolutely unacceptable experience - better off never going again to spare myself the 30 minute ordeal.
