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April 2023 by Evie Markiewith
Lauren Kraus of Walnut Creek CA office became our realtor and promised to protect us as sellers and keep our personal finances private. She did the complete opposite! When realtors and perspective buyers wanted to view our home she told them we had 8 contingencies and we NEVER had 8 contingencies. She made unilateral decisions to make changes in our home and charge us 3x the estimated cost. She used pay off quotes to create our Sellers Settlement Statement that was over 90 days old. She judged us for being on a Covid19 Forbearance and went online and told the world we were 37 months behind in our mortgage and posted our lenders name and back payment amount along with our full names. She abandoned us in escrow because we ended up owing thousands that she never discussed with us because she charged us 3x's what "her contractor" was charging. When we didn't have the money to close she threatened to sue us and told us we had to sign a non-disparagement agreement to not complain about her. She will soon go before the CoCo Association of Realtors and explain why she lied, threatened, and abandoned us. Her threats were so awful it put my husband in the hospital in ICU for heart related reasons. She listed our home as a 4 bedroom when it was a 3 bedroom with a den for $610,000. She turned our den into a 4th bedroom and sold our home for $545,000. But she refused to sell it for $549,000 without discussing the offer with us. She told us we needed to make $1000 payments to her personally for the staging she wanted for our home. She has no ethics!!!
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December 2020 by melissa terrell
The worst experience.We had a great experience with Coldwell prior to this and decided to sell our house thru them. Unfortunately Karla Cilenti was the absolute worst realtor we could have chosen. By the time the house sold we wanted nothing more than to never hear her name again.
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December 2020 by karina gutierrez
One of the agents decided to go show my house to a client without permission. And she dared to say it was a misunderstanding when both the realtor and I said the we couldn’t accommodate an apt for the time/date she wanted. It is unacceptable and unprofessional.
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December 2020 by Scott Fugelseth
Helpful friendly agents and courteous staff.
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November 2020 by Mike Nooraei
I've had the pleasure of working with Ken in the past and he's by far one of the most professional, polite and educated agents I've had the chance of meeting.
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November 2019 by Jaimie Calegari
Amazing office with incredible agents who will go the extra mile for their clients.
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November 2019 by Sandy Demson
Rude staff!
