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April 2024 by Audrey Moore
This is a terrible Chipotle. I have been several times over the past few months and my bowl has been nearly inedible every time. The steak is full of fat. The fajita veggies and never cooked. The tables inside are never clean. When I ordered a lifestyle bowl online, instead of a bed of mixed super greens, someone just threw a few pieces of romaine on top. I will never eat here again. Next time, drive the extra 3 minutes to the location in San Ramon.
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March 2024 by Becky Ghita
Its so uncomfortable to walk into a business where its very obvious the workers hate their job. The young man with dark hair making orders shows how much he hates you by how he makes your food. The sour cream was contaminated with corn lettuce and pico degaio and all i asked was for a fresh one and him and Shane the register saw nothing wrong with it. It had a yellow liquid on top im sure that wasnt todays fresh bowl of sour cream. Its really not that difficult of a task to do when you work at a fast food place. I had a other male worker smash my chips bag before giving it to me too he was wearing glasses. The young women who were working here did a spectacular job compared to this team. Im disgusted and feel so uncomfortable coming here their customer service will be reported to management. Thats how bad it is as a customer
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January 2024 by Gary Larsen
Burrito was not very authentic and expensive for the small size that it was.
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December 2023 by Jose Verger
Very very slow. Only one person working with customers. Others chatting and doing cleaning while 8 people were in
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December 2023 by Mhick2470
Our family would order at this location since the kids like the food and it’s easy as a busy family. We’ve finally had it and will no longer go to this location. The staff is extremely rude, 0 customer service and the food is just not prepared properly. Either super spicy or salty, can’t get orders correct (ordered a meal and they added no meat, just rice and pico????) and we’ve just had it. 3-4 times this has happened. Spoke to a ‘manager’ and obviously falls on deaf ears. Recommendation is just NOT GOING. We’ve had it…. New leadership, new processes, and significant training needed, or just close the location.
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December 2023 by Kelsey D.
This place is the DMV of food. The spoons are supposed to help with the portioning but maybe company policy changed over the years
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November 2023 by Nick Hawley
Fast quality texmex. Chipotle is always a great choice. It's fresh and good.
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September 2023 by Erin S.
Congrats on making the worst Chipotle ever! As if it's really that hard to throw pre portioned food into a burrito!! This location should be shut down. The portions are whack and the food is inedible. I've tried giving this location multiple chances but save yourself the hassle and go somewhere else. Couldn't even eat my meal as they put some unknown substance in my burrito. Wouldn't be surprised if I got food poisoning tonight. This location needs to get rid of everyone and rehire because wow. Do better it really is not that hard!!
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August 2023 by Janet X.
Was there today at lunch - witnessed the staff just bur-rated a nice woman regarding her order. From what I could see she was not asking for anything out of the ordinary - the young rude staff (females) spent more time telling her what they could NOT due opposed to just modifying he order which would have taken a quickSecond. Manager was even worse ! Customer service is a solid F - rudeness is a solid A
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August 2023 by Kk T.
DON'T WASTE YOUR TIME OR MONEY1. Rice is never cooked2. The portions are so small they like they act like it comes out of their check3. Their steak is undercooked 50% of the time
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August 2023 by Brian Engel
This place screws up every mobile order and chipotle corporate should close this location.
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July 2023 by Alex W.
I wish there was a zero star, the manager makes all the rules and I see the employees disgusted with the remarks. They never have the steak ready when I go there and I can only pick from chicken or beef. The manager has personally thrown away my dish that I ordered because she/he said there was extra chicken, so they ended up throwing my whole plate away they told the person who made my dish to go on a break. The manager proceeded to remake my dish and put three pieces of half inch by half inch chicken in there so I refused to purchase it. I have been back since the manager did the same thing for a second time. I like chipotle but I will refuse to give them service based on the manager and how they treat the customer/employees I've never been so disgusted. I would like to talk to a higher up in the company because the manager needs to be fired
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June 2023 by Sabrine N.
Horrible horrible service and poor customer service ; rude and full of attitude. The manager had the worst customers service. I would never ever come back here and I hope chipotle management looks into this. Also States that it's open till 10pm but they refused to let us dine in when we came in at 9pm. It does not state anywhere that sone in shuts by 9pm- they were just being lazy.
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June 2023 by Taylor W.
Just got a two go order from this location. It wasn't ready when I arrived at the estimated pick up time, which wouldn't be a big deal if it was remotely my order. Got two burritos. One burrito didn't have the fajita veggies, mild salsa, corn salsa, and cheese I asked for, or the guacamole and double wrap I paid for. The second burrito was accidentally double wrapped and was also skipping the salsa and sour cream. Two dry burritos with just beans, rice, meat, and lettuce. The employee putting it together was throwing everything around like she clearly did not want to be there and it showed in her lack of attention to detail.
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March 2023 by Keri C.
Best Mexican restaurant ever highly recommended especially the burrito and burrito bowl
