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March 2024 by Tee Ess
I bought tires back in early October and immediately filed for a mail-in rebate. As of March, no rebate. Every time you contact Big O, they tell you that they have your paper work and that you will receive your rebate in "3 to 4 weeks." When nothing arrives, you check in again and Big O tells you again that you will receive your rebate in "3 to 4 weeks." For the last 3 months, I have been 3 to 4 weeks away from my rebate.Time to do a charge back on my credit card. This is a horrible company. All canned email responses.
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December 2023 by lennox Hunte
DO NOT: Warning!!The absolute Worst: Bait and Switch with my wife. Do not let your wife go here by herself. They tried to hide alignment and road hazard services with an installation agreement at a fix cost.My tires arrived on time at the Big O store, but they were trying to up charge my wife $250 for installation of the 4 tires. This is not ok, as per the difference in price agreed with the tire rack program and price listed at $90 total for all tires.They refused to honor the price and informed my wife they will place all the tires in the car and take off.
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December 2023 by Kevin Reidy
I recently had my vehicle serviced at the Big O location on Linda Mesa in Danville. I received courteous and efficient throughout the process. Chris and Victor were my primary contacts and they are excellent. Check out the website too for possible coupons for the services Big O provides at that location.
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October 2023 by Terry Tucker - Real Estate Services
Chris was not only super friendly, but quick and efficient. He followed up with me, let me know what was going to happen and then knocked it out of the park. I appreciate them fixing my alignment and my car drives great again!
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October 2023 by Barry Kavoussi
I have always had great experience at the Danville Big O Tire. Employees are professional, honest, and friendly. Work gets done on time, prices are good, and they provide certain free checks that others charge for.
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September 2023 by Emma Austin
It's never inexpensive to get your car serviced but at the Danville Big O Tire location, you can always expect that the mechanics will work WITH you to find a solution. I'm a Costco member and with that comes deals and specials in the tire center. When talking with the mechanics, they HELPED me price match and explain the benefits of going with them and going with Costco. Wayne, especially, helped me in the process and made it so simple to choose Big O Tires. Not to mention, now that I've been to Big O so many times in the past two weeks...thanks guys for filling up my tires every other day (lol)...I felt like I was treated like a friend rather than another customer which I'm sure I would have been with Costco. The mechanics at Big O follow up with my services and recommend services for future visits. I never feel like I'm pressured to make a decision on the spot or up-charged for any service. It's all very practical and understanding. This is one of many positive experiences I've had at this location and I don't trust my car in the hands of anyone but those at Big O. Thanks guys!
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August 2023 by Jim Parlanti
I had an oil change at Big O Danville. It was quick and very thorough. They checked out my whole vehicle and pointed out any critical and non-critical future services needed. Enjoyed the service.
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August 2023 by C Kinnaman
Efficient, polite and so very easy to work with. Very professional From start to finish. Will always and only work with this teamFor all of our tire needs!
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August 2023 by Kathy T.
If you are a woman do not go to Big O Tires in Danville. You will be ignored!!I was the only person in the office and waited for 15 minutes without any acknowledgement other than for the two employees to say "we will be with you soon." A man then walks in the office and was immediately approached by one of the employees and asked how can I help you... The man and the employee then walked out to his car.
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August 2023 by Michael Gutierrez
Received prompt, friendly,and excellent service. A very good service provided after experience ing tire damage on freeway. I could not be happier with my experience at your shop. Thanks again!!
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August 2023 by Bob Oxenburgh
Polite efficient service. Excellent phone and text communication. Vic Nava made sure I know to rotate tires free regularly. (Sailuns for my 4.6 year old Tesla M3 warranteed 55,000 miles if I do so) + 2 free alignments in first 6 months. Free puncture repair. Really good experience in this quiet corner of Danville. Convenient too.
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July 2023 by Travis Adlman
My daughter took her car to a local mechanic in San Ramon a few days ago and they said she needed brakes (pads and rotors), suspension, tires and some other stuff for $3,944. I took her car to your shop in Danville and after your inspection, none of the services were needed except the tires. You did not try to upsell me on things not needed and the entire experience was fantastic. You run an honest shop that is very professional and have gained a new customer for life.
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July 2023 by Rachel F.
A back tire got slashed and we came here for a replacement. Oops!They said they put in all season tires but since going to another tire place a year later, we learned they actually put in summer tires. We went to the snow in them!They also haphazardly place the BMW tire wheel lock key in the front passenger seat without any explanation. We had no idea what it was (we're new to BMW ownership), and misplaced it somewhere in our house. This caused us to have to go to the BMW dealer to figure out which key replacement we needed so the next tire place could take the tires off! What a hassle!On top of it, M&N tires down the street was cheaper, nicer, and faster for our front tire service a year later.
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June 2023 by Terry Woram
Service advisor was very helpful and offered good insights on best tires value for my car. Saved me money and the installation was done in 1 day.
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June 2023 by J J.
This place deserves 0 stars. The staff is rude. Under talks woman and asks like we are clueless and tires to oversell tires you don't need. They make up false items to repair or replace. Horrible. At all cost avoid this place. There are plenty other tire shops that will be truthful and have better pricing. Especially if you are a woman or elder beware they are after your wallet
