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July 2024 by Louise Catacutan
Very poor customer service! 3 sales associates were chatting about their life about 10-15 lft away from the fitting room. I passed by them on the way to the fitting room. I stood there few couple of mins. No one still attended to me. I checked the fitting room area if the associate was there but no, stood there for few mins while the associates chit chat with there senseless small talk conversation. Several minutes later she approached me. They definitely saw me standing there and waiting to get a room. This was about 4:20pm.’check who is on that shift!
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June 2024 by Kiya P
Nice clothes. Expensive items.
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June 2024 by Jen T
This establishment is famous for its extremely poor customer care. Starting from the top with the management down to the employees, the customer service remains consistently subpar. Consider yourself fortunate if they even bother to recognize your presence.
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October 2023 by Moumita V
Me and a couple other poc were trying on clothes; very blatantly asked if we could even afford it, twice.
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August 2023 by Tokunbo George
Friendly staff ???
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June 2023 by Grace
tried to make an exchange coz the item has quality issues, the lady didn’t show empathy and kept disrupting me when I was talking. She seems like she’s just doing her work but doesn’t care about anything else. The Walnut Creek one seems provide better service.
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May 2023 by Rebecca Kirk
Good selection, kind of pricey.
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March 2023 by Danielle Corbitt
While I love Anthropologie the vibe of this store is off. Customer service is hit or miss. I went in a few weeks ago to return a sweater I had bought online. No where online or in receipt of said sweater did it say no refunds. The clerk argued with me and acted like she was doing me a favor taking it back. Did I mention the security tag was still attached. If I had kept it I would have to drive all the way there to get it off. Seems like with the prices they charge they need to remember to be more pleasant to the customers who shop there.
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February 2023 by Kit K.
Worst customer service, with no respect toward their customers. I was treated poorly for a return, after waiting for the employee to come help me while she was restocking a shelf right next to the cashier area and could clearly me waiting in line. Then she proceeded to clearly laugh at me for returning an item which I had bought several months prior. To Anthropologie staff, let's be clear: you do not know people's situations, and there is NEVER a good excuse to make anyone feel bad about themselves. Period. Oh, and saying " hi " and " bye " is really not that difficult. Meanwhile, I will clearly never go back to this store.
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January 2023 by A D.
Great selection, lovely friendly staff, spacious store, clean dressing rooms and conveniently located.
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January 2023 by Sasa Ferrari
Consistently a sub par customer experience. Icing on the cake was during my latest visit when the cashier forgot to take the sensor off my slacks. I got dressed for a holiday party and was out the door when I realized the sensor was left on. Had to turn back and change into a new outfit last minute. When I brought the pants back to the store and shared what happened to the cashier (different one,) she said.. “oh.” Not I’m sorry, not that’s terrible, not what a an inconvenience…..just OH.
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December 2022 by Vivian H.
It pains me to see so many average and bad reviews about this Anthro location because this is my go-to. I am in LOVE with Anthropologie. Especially their Capri Blue Volcano candles. I recently purchased the colossal size one as a Christmas present to myself. Now, my home smells like Anthro, making me want to go shop at the store even MORE! So, I see you what you did... good one, Anthropologie. Haha.Rant aside, I've never felt mistreated inside this location. I am greeted multiple times whenever I'm shopping. The staff that runs the fitting rooms are always so nice and helpful, too. So sizing and stock do vary a lot here. Because of that, I do hybrid shopping: some online and some in-store. I've done multiple online returns here with zero issues. I always have my receipt and original payment method ready at hand. The only time you can't return in store is if you paid online using Afterpay, a third party billing entity that allows you to buy stuff with zero interest installments. I normally come here for the sale items that I don't want to pay shipping for. Their back room is always filled with stuff and I have found some good deals there. With additional 30% (and sometime up to 60% off) off the price tag does make for a reasonable deal. My only complaint is that the store does close relatively early, at 7pm. Meanwhile other stores in The Lot stay open to at least 8-9pm.
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October 2022 by Paulina Las
Not the nicest staff. Felt uncomfortable and wanted to leave the store immediately after asking a return policy question.
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April 2022 by Reese Martin
Friendly people at the dressing room; Zero conversation or small talk skills at the register - awkward af. Like just try a wee bit - Thats the job.
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March 2022 by Hailey Johnson
My sister and I visited yesterday with the expectation of maybe getting 1 thing each.. We left clear over $900 of beautiful items that we feel amazing in, all because of Shirley’s (Anthro sales associates) help!! I cannot rave enough about how helpful she was at pulling new sizes, suggesting other options that accentuate our body types (5 of the 8 pieces we purchased were recommended by her), and generally making us feeling good/ empowered! My sister and I kept bringing up how Shirley was the most helpful person we’ve ever had help us in any store… We highly recommend finding Shirley if you visit this store!! Thanks again, Shirley for the help!Hailey & Hannah
