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October 2023 by Spencer Kerrigan
Fantastic place, family owned. Very trustworthy and genuine. Big thank you for helping us out, I definitely recommend going here.
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October 2023 by Anna L.B.
Wonderful people and service!I had to slam the breaks and ended up spilling a gallon of water into the back of my car from a bottle. I was desperate to make sure I dry the interior out properly and didn’t know what to do on a late Tuesday evening. Ruben’s happened to be close to me and so I came over late and asked them to help me take the seat out and dry my car. Even though it was past their business hours and it was late, Rafael and his team were so incredibly nice and helped me. They let me keep my car in their garage over night to run the dehumidifier in it, they took my entire backseat out and the next day they helped me install it again and made sure everything was fine. They did all this free of charge! The whole team was so friendly and kind!I will definitely return here for service in the future!
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September 2023 by Daniel McGee
I highly recommend this place. I needed a new car quickly. JP was amazing to work with, super responsive, and helped me find a great car in my budget. I'm new to the area, and am very glad to have found a go-to spot for service and purchases. Thanks JP!
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August 2023 by Danny M.
I highly recommend this place. I needed a new car quickly. JP was amazing to work with, super responsive, and helped me find a great car in my budget. I'm new to the area, and am very glad to have found a go-to spot for service and purchases. Thanks JP!
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August 2023 by Barry Seyster
They replaced our front tires in about twenty minutes, which was great! They were odd size for a smart car, we were very happy with the service.
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June 2023 by eagle abram
My Mercedes 240D had done the air conditioning services in Ruben 15+ years ago. I was very impressed with their honest, quality and reasonable prices (pay their overhead to maintain their business). After my retirement, I had recently moved back due to job transfer out of the area 15+ years ago. I’m the classic Mercedes enthusiast, especially in 1968 Mercedes SL convertible and diesels. Currently I’m trying to save my 1990 Mercedes 300D 2.5TD due to blown head gasket. During the installation, I messed up the timing of diesel injection pump. Today, I have visited the owner of Ruben about the problem. He gave me free advice and a reasonable quote. I remember the quality work this shop did for me 15 years and my neighbors talk good thing about Ruben. I called four shops, none of them gave me good impressions except Ruben Import. Thank you for helping my retirement project and quote me a reasonable pricing!
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June 2023 by Arijana jaksic
Rafael and Gabriel were amazing!!!! Damsels in distress! We were on our way from the airport to palm springs when our car was not turning on. Got lucky and stopped by here. We thought it was the car battery but turns out it was just a dead key fob. They were so nice, tested the car battery, and got us a new key fob battery. They could have easily lied and upselled us but they were honest, quick, and very friendly. Definitely go here if you need anything car related.
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March 2023 by P M.
This place is run by honest and intelligent individuals. They are fair, compassionate and highly competent. I've been to dealerships that spend a fortune asking about how I was treated , after the fact. Unfortunately they don't hold a candle to Rubens Imports. Their contribution to others not so well off ( they are constructing an orphanage) is just typical of their caring and compassionate demeanor. Everyone needs a good mechanic and a good mechanic is hard to find. At Rubens it's really a lot more than that. Yes you can you and will have a great mechanic but the experience of working with high-quality individuals is what really stands out.
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December 2022 by Brenda R.
I bought a used clean Mercedes E350 from Rubens and couldn't be happier with the car and overall experience! I dread used car dealerships and the haggling that goes back in forth since I'm not a car guy per se. These guys restored my faith in the business by being honest and more than fair, they were actually generous. Prior to purchase I wanted to have the car checked out by someone who knows cars. They allowed the car to be driven to the place of my choosing where the guy did a thorough inspection from bumper to bumper. He is a trusted family friend with 25 years of experience with Mercedes Benz and came back with an in-depth report. Happy to say it was all positive feedback with affirmation that I was getting a good car and a very great price. Once again, I couldn't be happier with my decision after being in the market and searching for over a year. These guys doing good business now have a loyal customer for life, I highly recommend to check them out!
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November 2022 by George Stilson
Tom JP and The Boys could not been better!!! GAVE ME A GREAT TRADE IN DEAL ON MY CHALLENGER AND A GREAT DEAL ON THE Z28!!! EASY PROCESS THE BEST SERVICE AND SAVES YOU MONEY… GO SEE THESE GUYS TODAY!!! GEORGE….
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August 2022 by Nolberto Velazquez
Great customer service. Very friendly and nice.
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July 2022 by Michael Myers
Mechanically they are adequate but their pricing is outrageous! Beware! Shop around for pricing, it will be easy for you to find the same quality of work for half the price. Their mark up on parts alone is a minimum of 500%, I checked. They tell you they are not the same parts but “they are exactly the same parts.” I went to them multiple times because of the convenience of their location but it is just not worth it when you go to pay the bill and feel you are being gouged every time. I get that automotive work is expensive but this leaves me feeling like someone should call the police, I’ve just been robbed!!!
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March 2022 by Morgan E.
Jaime and the Services Team took my call within a day and looked at an issue on my car, then fixed it so quickly that I did not have time to run other errands by foot. It was such a pleasant surprise. This team is thoughtful and considerate, so I'll return for my repairs and maintenance moving forward.
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March 2022 by purplehly10
Rubens is the best experience you can have...I've both purchased a used car from JP and serviced multiple cars (MBZ, Range Rover) for years...Rafa & Jaime are the best...simply the best
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March 2022 by Carla H.
The best service shop for Mercedes. I trust them and they always do an excellent job. I have an older G wagon and they always fix what needs to be done. Excellent service!!
