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October 2022 by Juan Bonetto
Horrible customer service from manager (Denise). This bank uses deceptive practices when it comes to checks/deposits being posted or not, the manager pretty much decides customers fates with a click and blames it on "corporate". Unbelievably, they do not even have a corporate number anymore. If you want to bank, don't do it here.
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September 2022 by Kevin S.
Been at this branch now for about five years. The previous manager Marlene's was horrible, but Denise the new bank manager is just amazing. I was considering leaving the branch because of the previous manager but I've stayed because of the current managers, professionalism and politeness.
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September 2022 by Pakalolo A.
This bank is awesome and filled with friendly people. I truly would recommend this bank. I always get greeted by the guy at the desk. Tellers are nice.
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September 2022 by Miguel G.
Would recommend this branch very friendly staff and always feel welcome the people here are very professional and service is fast special shout out to Fermin he always greets with a smile and helps to get answers to my questions.
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September 2022 by Jean Paul B.
I would give them 0 stars if I could. The manager Denise is terrible, she will make decisions (that she has control over) just to be nasty. We have banked with them for over 35 years but our relationship has come to end. We like to be treated fairly and they do not respect that. (the tellers are all good)
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December 2021 by Clay L.
I have banked at PWB for over 15 years. I have found the staff always thorough, helpful and friendly - back then and now. I have not met the new manager.
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August 2021 by Thomas H
Would leave a negative 1000 review if I couldHorrible Rude and very unprofessional Staff!These people in this bank actually like to be rude to peopleThe current Manager gets her kicks with giving people a hard time with their accounts . For no good reason.Corporate keep up the good job with your straight from the Ghetto employee attitudesWith the new chase going up a block away Bank of America a block down and a credit union coming two blocks downHopefully you guys will be out of Business soon
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March 2020 by Ashley F.
Been a member of this branch for 12 years. New manager came in a few months ago. She is not friendly and has not acknowledged us once. We are taking our business elsewhere.
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February 2020 by Tim B.
ICE COLD!!! This is how the new manager Marlenis treats you. I have been using this branch for my banking for over 12 years now and the new manager makes you feel NON HUMAN! I've been there several times since she has taken the management position and not once has she said hello or good bye or have a nice day! At this point, I am looking at other banks and transferring my accounts.
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April 2019 by Tom B.
I have banked here since 1988. For 25 years, my deli, Tutor and Spunky's in Dana Point, banked here while I owned it. Rosette and her staff are friendly, pleasant, competent, and overall terrific people. It's the epitome of a local business staying local. I truly feel like family when I walk through the door. You won't find that kind of service with the large banks where the turnover is frequent. Tom Blake
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January 2017 by Alex Knuf
Great member benefits.
