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“I needed a big item shipped and was trying to reduce the cost as much as I possibly could. I had no idea how much shipping prices were and I was about to lose the sale of a purchase due to costs being so high. Cole provided me with the most exceptional customer service and beyond exceeded my expectations. Not only did I get what I needed shipped, but it was way more cost effective than I could have ever imagined.”
8:30AM - 6:30PM
28241 Crown Valley Pkwy F, Laguna Niguel
Mailbox Centers
“GREAT service and amazing employees. I was unsure what size box to ship my belongings in and PJ was so kind and helpful, she offered a slightly larger box to make sure something specific did not get smashed or bent. PJ was wonderful!! She made shipping a package extremely easy and was extra thoughtful with offering something to make sure the receivers belongings stayed perfect! 10/10 service and will definitely be back :)”
9:00 AM - 5:00 PM
303 Broadway St Ste 104, Laguna Beach
Mailbox Centers
“This place has really turned around from the previous ownership. Lauren is very helpful, pleasant and is very knowledgeable. I stop here whenever I need to office services. The place looks great!”
“Called before I drove there. On the phone the staff were courteous and professional. I needed a Notary and would have been happy to schedule an appointment in the next day or two. On another line I could hear the staff ask a notary if she could come in, she agreed and said she was on her way from Lake Forest. Wow, I don't expect that. Before she arrived I got to chat with the staff and see how they treated customers. They were great. Beyond great. They treated me and everyone with respect and professionalism no matter how big or small the request. The notary was great. she to was professional, efficient courteous and just plain nice to talk to like everyone there. I was charged $15.00 dollars. I would have paid a lot more and I definitely recommend this business.”
8:30AM - 6:30PM
21163 Newport Coast Dr, Newport Beach
Mailbox Centers
“I frequently ship expensive collectibles from this location, and every single time im helped by the same delightful lady named kiley. She always does an exemplary job, and goes above and beyond the typical customer service experience. An absolute gem of a person, she needs a raise! 10/10 will continue to go to this location as long as she's there!”
“I always have such an easy transaction when coming to this store. The manager Kristen is fantastic, always gets the job gone and never makes you feel rushed even if the store is busy. She takes the time to make sure I get what I need and because of her I drive out of my way to come to this location. I know I’ll receive the best customer service if I come to her.”
8:30AM - 6:30PM
27068 La Paz Rd, Aliso Viejo
Mailbox Centers
“I want to deeply thank anthony, the store manager at the town center location. When my package was lost, he acted with professionalism and courtesy and went over and above to help locate my package or help me get compensated for it. I sire wish all business could take a lesson from his high level of customer service and attention to detail in this matter. Fantastic job anthony, thank you again!”
“Sometimes I need assistance in printing, shipping or weighing items for shredding. Each and every one of the employees goes over and beyond helping me. I can always tell a new employee. Within a week or so they relax ? most of the businesses around here should take a lesson in what good customer service is. Owner does a good job.”
“Great place to get boxes. Fantastic service, best place for service in the area! They located my package that I lost months ago, super unexpected and helpful. Super happy with everything, and can't beat the prices!”
“I actually enjoy going to this location. Everyone is so sweet and friendly ...and eager to help. It's nice to have that. So many companies seem to lack in customer service tgese days. Another thing I love is that they have a variety of people of all ages working there and they are all equally happy to help. I love it.”
8:30AM - 6:30PM
30767 Gateway Pl, Rancho Mission Viejo
Mailbox Centers
“This review is long overdue. I saw a HUGE change since the new owners took over. All employees are very polite and go above and beyond. The previous owners/employees were not that great, but the new owners truly care. It makes a big difference!”
“I absolutely love this place. They provide Great customer service and are always so friendly. Tino is always so helpful. Forget any other corporate shipping store.. Mission wrap and mail is the best!!!”
“Great management here! Also, really nice supplies, and easy to get things done effectively and efficiently at this UPS store. Thank you for your consistent great service.”
8:30AM - 6:30PM
668 N Coast Hwy, Laguna Beach
Mailbox Centers
“These folks are RAD! Wonderful humans that handle nuanced orders, requests, and returns calmly and kindly. This is a team of chill and wonderful people, and a UPS I am actually delighted to be in. Very much appreciating their patience with my numerous requests. I wanted to write down all their names here, but I fear I may butcher the spelling. Simply a terrific UPS in a beautiful place!”
“Always efficient service. James considers packing and shipping as an art form. As an artist, I ship paintings all over the country, and have never had a mishap. UPS employees in that store are always knowledgeable, friendly, and task-oriented. If you want your package to get there, try this excellent store!”
“Julie the owner now for a couple of years is one of the most kindest and helpful people ever! She is always ready to help with any questions you have and she has an uncanny ability to remember you after one meeting! Anything to do with posting this is the place to go! And she has a lot of fun items to buy from jewellery to candles and anything in between! Previous reviews are not about her but she is a 10 star ⭐️ and I’m picky about customer service!!!”
8:30AM - 7:30PM
30251 Golden Lantern Ste E, Laguna Niguel
Mailbox Centers
“PJ is a gem! She was beyond helpful with my move from CA to NC and I don’t know what I would have done without her! An exemplary UPS employee who not only gets it done, but with a great attitude and always positive and friendly! ⭐️⭐️⭐️⭐️⭐️”
“Great UPS store! These are individually operated and managed from what I gather, and this team stands out from the 3 or 4 others I use. They always promptly greet with a smile, are efficient, the store is clean & tidy, and pack my belongs in my absence after leaving with zero issues.”
“TSA was super quick and easy I was a walk-in and was taken care of immediately. It was a little hard to find but I walked into the AIM mail center to ask for directions and what do you know, the tsa enrollment center is in there. If you’re going to get your tsa, it’s next to the subway near the staterbros and home depot.”
“I recently visited AIM office and had a fantastic experience with Jolie the associates. She was incredibly friendly and greeted me with a warm smile. She was also very knowledgeable and efficiently handled my shipping needs. Her attention to detail ensured that my package was properly packaged and addressed, giving me peace of mind. I highly recommend their assistance to anyone in need of postal services. Kudos to the Jolie and the other associate for their dedication and professionalism!”
“I think we can all agree that UPS is a great shipping and printing alternative for many other places in a more smaller environment where people may want something done quickly and are short on time.
In my city, we have quite a few shipping locations for packages (like the 12x12x12 I sent out today). For me, this location is very close to where I live and typically has 3-4 employees working on prime shipping days. The process is quick, there's no b.s., and the employees are honest. The reason I chose this location today is because I wanted a dependable way to ship internationally - from San Clemente, California to Ontario, Canada. The package hasn't shipped yet (since I just dropped it off) but I have full confidence in this store and UPS's capable fleet of workers.
In terms of specifically this store, the layout is simple and the upkeep is very clean. Everything clearly marked and zoned-out into sections where customers won't run into much confusion. Great work. In the past, I have used this store for many things other than international shipments such as small batch printing and short-hand office supplies - mainly because I used to work in the plaza.
The only recommendation I give to customers is just be aware that the parking lot can be a hassle due to many other businesses needing the space, so be careful when navigating the parking lot in your vehicle and on foot. This is not something this UPS location can fix - this is just something I hope people considering when using the OCP at any time.”
8:30AM - 6:30PM
24881 Alicia Pkwy E, Laguna Hills
Mailbox Centers
“Truly a wonderful experience, they always have a notary on-site and the excellent, friendly service is much appreciated. We make it a point to drive here for notary services and we learned today we can also drop off UPS Amazon returns here as well. Thank you!”
“Every time I've visited this store, the staff is friendly and helpful. This time, I needed a passport photo and wasn't sure if they offered that. It wasn't listed on the window display signs. Yes, they do. An employee took my photo and quickly processed 2 passport photos, with no issues. I had just spent almost 45 minutes at another place, but they couldn't get their printer to work. I will recommend UPS Store for passport photos in the future.”
“I don't know what the hell these other negative reviews are talking about. I have had wonderful customer service here every single time I've gone in and even since the first time I've gone in. Max and Ethan are awesome and always friendly. I've never had any issues of them over charging or giving any attitude any employee in there.”
“I came here yesterday morning to get a live scan, take back an amazon return, and mail a package... Christian was wonderful. He was so helpful, kind and patient. Just wanted to give him a shoutout!”
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“I should have written this review years ago...this is my go to store for shipping. The owner is awesome and always PRESENT. His staff represent his business well and they are very helpful, and respectful, especially now with all the Amazon returns and e-commerce they handle. The business is an asset to our little community of Dana Point.”