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December 2023 by caridad lopez
Very rude! The guy asked me to move my car cause it was slightly blocking the entrance. He acted like he wasn't going to give me my package unless I moved. Not like they were super busy dude was all kicked back on his phone. I think he just needed to feel like he was big man on campus by telling me to move!
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October 2023 by Joseph Y
This UPS store runs quite efficiently handling return packages. The store staff are friendly and knowledgeable. Conveniently located and can get done shipping without waiting most of the time.
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October 2023 by Rebecca
The staff here is wonderful. They all do their job quickly and kindly. I can trust to come in and out of this location without issue.There is a parking lot in the back but there is only space for one car to enter or exit. So if you are trying to enter while a car is coming out, you may find yourself having to back up into traffic. Leaving 5 stars because of the staff but the parking could be much better.
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July 2023 by scion456
I want to share this one issue I had with the service the one morning came in to drop off a package if I can recall was a little after they are open at 830am and the one staff was helping a customer make some copies then 2 other customers came in behind me and the staff was still helping the guy with copies, the staff didn't give me or others behind me the courtesy for me or the other customers behind me with a gesture sorry to keep you waiting I will be right with you, the guy there just was silent and helping the customer I myself was waiting for 8 minute till finally got help, they should set a time for customers that want to make copies latter in the day because it will take time while people trying to drop off packages should have someone available in the mornings. More staffing in the mornings or if you don't have questions to ask staffing I see there is a scanner you can use then just put on the counter and don't need to wait.
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July 2023 by Hussein Ali
So honest people I keep dropping off my product. Nothing has been lost or stolen. Thanks, Sean.
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July 2023 by Scion456 W.
If you are tired of waiting in line, this location has a self serve scanner for packages. To the right of entrance beside the display shelf, scan your Amazon returns or packages just follow the screen instructions and drop in the opening on the table. I had a Amazon return when this location opened at 830am and the staff was helping someone and there was another person with an Amazon return waiting I was finished in less than a minute while the guy with the Amazon return was still waiting.
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March 2023 by Yao Wong
5 stars for their notary service. Friendly and efficient - I was in and out in 5 minutes. -1 star because the location is inconvenient and there's very limited street parking.
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February 2023 by Michele P.
I was going to go to the livescan down the street Certifix 7212 mission st, Daly City Ca, but the very sweet and kind guy who does the livescans wasn't in until 4 pm today. The guy doing my livescan at this UPS was incredibly rude. Today is 2/22/23 and he is a white balding guy with reddish blonde hair. I explained to him that if you're already a teacher, the state usually only requires DOJ. He wanted to argue with me and say "well I do livescan and it depends on the agency". We went back and forth and he was interested in arguing. What he doesn't understand is the STATE sets the requirements for education, and once you have a credential, DOJ is all that's required. I even showed him another livescan from a school district to show him only DOJ was checked. He was shaking and nervous and didn't thank me for doing business there. I finally laughed out loud and said, " Have a good day working". I can't believe how important it was to him to be rude and argumentative with a customer. And what's the point of him arguing about this. He was combative in the conversation and I was surprised by that. I wish him well in his career.
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February 2023 by Dhon Tsurugi
Returned several items for amazon through this branch and I can say that the guy is very quick efficient and nice. Done returning all 10 items in less than 5 minutes. The place is also tidy and well kept. All in all, a smooth return experience! Thank you!
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January 2023 by paul edwards
Alex to me is a good employee, dude was on his stuff. He helped me out today with the quickness and was very professional.
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December 2022 by Julius N.
Fast and easy!! Super convenient!! The parking area is kinda tight to enter so try not to bring a big vehicle.
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October 2022 by r j.
These guys were the best part of my day today!!! I'd leave a longer review but even if they are angels, obviously it's a rough day if the ups store is my highlight lol. On the other hand, what if they added to an already tough day?!? But no- they are problem solvers! I no longer dread dealing with paperwork and returns. One warning which is not on them at all- it's on mission so of course be cautious about parking. Again though, they have solutions- there is a minuscule driveway down to a parking lot!!! You just have to look carefully. LOVE THIS PLACE! It's worth going out of the way for. Thank you for being you.
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October 2022 by Shana N.
Went into the store line was long the manager named Alex was working very hard. He was so nice and helped me mail a package for my boss. I realized I mailed the wrong package and he helped me fixed my mistake! I was so happy
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October 2022 by Arjay A.
It was really a big mistake to send my documents as a package via mail courier when there is absolutely no control with the driver delivering it. The receiving company is opened from 11-3pm. However, the driver came early as 10 am. Naturally, there's no one there. I tried to inform the UPS branch to make a note for the driver about the office hours; or to put it on the door of the office and no need for signature of receipt or give it to the landlord of building next door - it's ALL up to the damned UPS driver. Useless payment. Better to upload my documents and send it via email with attachments. This company is NOT customer-friendly AT ALL. Putting a complaint in their website.
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September 2022 by Regina Rakin
The two gentlemen who normally operate this location are polite, welcoming and fast
