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August 2023 by Jay M.
Basic human courtesy, you'd think it was common right? But the gentleman who works at this location (older guy with glasses, possibly of Indian descent?) for one reason or another is incredibly rude and condescending. This proves that being courteous is definitely not so common. Twice now has he made myself and other customers feel as if we were the ones making errors with their pumps when in fact the card readers on several pumps don't actually work. Whether it be a glitch causing some cards to be unreadable to maybe them trying to force customers to have to pay inside for who knows what reason, having to deal with that associate is really upsetting. I can understand human error and if I make a mistake I own up to it. However, it doesn't justify him being so incredibly rude. To the Shell Corporation, if by some miracle you read this, I'd recommend either having that associate let go or at least have him go on probation until he completes a required customer service training. I'm upset that this made me sad enough to actually write a review.
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March 2023 by Neko TerminationShock
Drive up and scrape the hell out of the bottom of your car. Someone is out blocking off lanes with cones. The card readers in the remaining lanes don’t work either. The garbage cans sometimes don’t exist, and other times are blocked off most of the way with trash blowing around.Trashy place, no idea why it costs so much more than others.
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February 2023 by Termination Shok
Drive up and scrape the hell out of the bottom of your car. Someone is out blocking off lanes with cones. The card readers in the remaining lanes don’t work either. The garbage cans sometimes don’t exist, and other times are blocked off most of the way with trash blowing around.Trashy place, no idea why it costs so much more than others.
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September 2022 by Marina Furlan
The employee is helpful and I bought a car wash
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August 2022 by JaySun&Sand “Sun & sand” NORCAL
If they maintain the car wash they could make a lot of $ by keeping it open all night…
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July 2022 by Joshua Timberger II
Car wash is broken Manager don’t care. If you try and let them know they’ll just come and watch the car wash go through ones and tell you there is no problem but the pre rinse and 2x shield is not working before and after wash. Kid would rather just sit there and vape then fix the problem.
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May 2022 by Sam Sung
SCAM! DONT USE THE CAR WASH. Paid 15.00 for the Ultimate wash, whole car came back out soapy and NOT CLEAN.Going back to Chevron for their touchless wash
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May 2022 by Edward Thet Tun
Car wash is broken and they never fix.Only water coming out and no soap.
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April 2022 by EG Q.
Don't use the car wash here. If something is wrong with it, they'll only refund you $2! There was no soap coming out of the car wash and the brushes were just wiping nothing but a dry hood n roof. When I went inside to notify them, I was told that management only allows a refund of $2 for car washes. So I paid $15 for an Ultimate Wash initially, but ended up with $13 for barely a rinse and some rain protectant. No wash at all.
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March 2022 by Steve D.
On a Wednesday afternoon, I had to meetup with a coworker in Daly City. We decided to meet at the Shell Gas Station at I-280 x Hickey Blvd. I got there first, waited about 15-mins, and had time to get gas, use the restroom, and checkout the food mart. I didn't use the car wash because it's a mechanical car wash. Yes, I noticed most of the poor Yelp reviews are about the car wash. Mechanical car washes that use rollers and brushes damage the finish of your vehicle. But car wash users get a 20-cent discount on gas. So you have to choose if it's worth it. Okay, otherwise how was the gas station? This station has a single row of pumps. That means no one will get in front of you and block your car. It's a relativity spacious station with room to move. The food mart is clean and shiny. Well stocked with all kinds of goodies a driver might want. Stuff like drinks, chips, candy, ice cream, and hot foods. Friendly ladies working as cashiers, and other staff are cleaning and stocking. There's two "all gender" restrooms that use codes for entry. I had a fairly good experience at this Shell station. Good location right adjacent to the I-280 ramps. Kaiser Medical Offices (Daly City) are across the street.
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February 2022 by Danita Moore
Very nice, clean safe amosphere... gasoline, car was; snack and Lottery tickets.All Good...
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February 2022 by Leah C.
I've been coming to this location for the convenience of the spot, yet after today visit will not be returning as their supposed staff treated me poorly as if I'm stupid telling me when I can enter the car wash code like it makes a difference whether it's inputted before the current car is getting washed or whatever! Buh-byeee
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November 2021 by Evans C.
This is a formal complaint about the store management Rocio. This lady has absolutely no skills to be a store management. On the evening of November 24th, I took my car to the car wash at this location which is located at 398 Gellert Blvd. When I finished washing the car and went back to the garage, something terrible happened. I found a lot of scratches and paint peeling on the front right side of the car, my car even went from a shiny finish to a matte finish. I immediately went back to gas station and tried to report the issue to their staff, But I was told that their manager wasn't there, none of these people knows how to handling my situation, they asked me to come back and talk to their manager on Friday. On Friday afternoon I returned to the same place and was told that their manager was not there. After some tossing and turning, I was told that their manager worked at another store which is located at 390 Hickey Blvd. I reached out to the management Rocio by phone and tried to explain my situation to her, but instead of trying to understand the cause of the matter, she was very indifferent to me and told me that they're not responsible for any damage caused by the car wash. I had to go to her place of work and show her how my car was doing. She threw the car wash incident report form right in my face instead of saying Hello. I took her to my car and tried to show her where it had been scratched, but was met with a cynical look on her face, she even tried to pass the buck by saying that the scratches on my car weren't from their car wash. Really? Rocio, do you really think you will knows my car better than myself? She even tried to tell me that they posted a disclaimer outside the car wash and told me that I can go to take a photo if I like. But hey! However, the disclaimer does not mean that you do not need to maintain your equipment to cause all this damage to my car even though I have followed the rules. All right, I completed the car wash incident report form and asked her when I would hear back, but I was told " I DON'T KNOW" on every single question I had asked after I had the incident form get completed. "Nothing else I can do it for you, your situation are took over from our corporate office now" she said. Mrs Rocio, as a store manager, do you feel your attitude, your ability to work, and your customer service are really what a manager should be? Based on your attitude and ability to deal with problems, I will definitely follow up my situation, if you don't want to deal with it, I'll deal with your corporate office, if your corporate office doesn't want to deal with it, I'll go over to the Best Business Bureau. Because I believe customers should be treated as they should be treated.
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August 2021 by Jessica V.
I love this gas station, definitely my go to for snacks and a drive through car wash! The employees here are amazing with their customer service skills! I come in and no matter what time of day if Karla is on shift or anyone else for that matter I've always been welcomed with a warm hello. But I think it's pretty awesome that when I come in now that Karla remembers what I order every time, even though they probably deal with hundreds of customers everyday. They stay positive and professional. And this last time I went in there was a new employee Kenneth super helpful and sweet. Everyone I've been helped by here at Shell has been amazing. Thank you Shell crew
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June 2021 by Lam Kong
This petrol station steals car gasoline! dishonest! I bought $80 gasoline but haven’t put it in the tank