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“I received great help got my phone set up came from another cricket with bad customer service but Nelly was so nice and helpful. I decided to stay
This is my new store from now on thanks Nelly!”
“The manager here named Irene is so professional and efficient. She won't sell you anything you don't need not like other representatives at different locations. I can't speak Chinese but I like to come to this location for her. Here's no waiting line, you can be assisted right away. Highly recommend this location just because of Irene!!!!! She's the best!!!!!”
“Ohh my goodness i cannot believe i be here with my friend which is a manager on the Store at cricket and he was super nice with me ohh my goodness i can recommend him every time you guys come to buy him phones he's very nice Guy i appreciate you helping me for Family plans thank you very much my friend”
“I must say, I unfortunately don't have the name of the man who helped me the other day, only his employee ID # on my receipt. Of course, I can't post that on here. I would love to commend him! Long story short, he was very professional. I had to buy a new phone & he helped me to pick out a new phone very quickly. I cracked the phone face on my old phone (I'm a clutz). I wasn't happy with the picture quality of it,anyhow. Lol... I expressed to him that I wanted the cheapest phone with the best picture quality. He showed me 2 phones & had me set up for my purchase within 5 minutes of our interaction. Great salesperson! Of course the set up takes longer but, I'm giving him commends. He also helped me to pick out the case and a screen saver ASAP. I was wanting to get to the brass & tacks & he was very responsive, intelligent & knowledgeable of all of the products. I'm ? impressed & content. I will definitely be going back to that branch.”
“My phones sim card stopped working, and the sim tray keeps popping up errors . Made an appointment for 1pm and got there early. 3 employees were chatting outside, so I went inside and only 1 employee greeted me, and that Employee was ADAM. He was Super NICE and asked me straight away if I needed any help. So I explained to him what my probleGF⁶ talking. WHOEVER IS THE MANAGER here DEFINITELY NEEDS to give ADAM A RAISE or at least an Employee of the Month.
AGAIN THANK YOU ADAM FOR YOUR PROMPT SERVICE AND WONDERFUL HELP.”
“I was shopping at the 99 ranch market and my phone doesn't work somehow. Despite the fact that I'm using Verizon, the boy who works there is still willing to help me solve the problem patiently and friendly.”
“I had an exceptional experience with EJ at T-Mobile! EJ's intelligence and dedication truly shone through as he took the time to explain everything to us in a clear and concise manner. Not only did he patiently address all our inquiries, but he also meticulously calculated everything we asked for, ensuring we had a full understanding of our options.
What truly impressed me was EJ's willingness to
go above and beyond by extending his time to assist us, even though it meant going over the allotted time. His commitment to providing excellent customer service was evident throughout our interaction.
EJ's professionalism, knowledge, and genuine desire to help made our visit to T-Mobile a truly pleasant and informative one. I highly recommend seeking out EJ for any assistance you may need at T-Mobile - you won't be disappointed! Thank you, EJ, for your outstanding service and dedication to ensuring customer satisfaction.
Kevin, EJ's manager at T-Mobile was incredibly helpful, patient, and went above and beyond to assist us as well.
Despite staying an hour over time to help his colleagues, Kevin remained attentive and dedicated to ensuring our needs were met. His exceptional service and willingness to help make him a valuable asset to the T-Mobile team. Thank you, Kevin, for your outstanding support and commitment to customer satisfaction!”
“We had a great experience with Victoria and Mallory at this store. Helped us through a difficult transfer from a really old Samsung phone to a brand new iPhone. They are smart, patient, professional, and kind. We highly recommend them and this store! Thank you for everything!”
“Had bad experience on mission and excelsior baaaad service. Ones we got to serramonte different story . Emily was great she ones happy to help , we end up getting a iphone 14 she explained everything will come back for phone needs .Thank you Emily. Great customer service.”
“Awesome detailed and informative assistance. Once visited purchased 3 cphones with help by a tall handsome gent...next visit I shared that experience to store manager then he generously gifted me a new headphone..it was unexpected. Ironically, my mom needed new headphone. These are the life experiences that brings beauty to your day. Compliment Men that gives you kindness...they deserve it. Bravo to professional intelligent Men at this Metro Pcs location.”
“I like to thank Bassam who helped me with a situation he came through for me I'm so glad T mobile have someone who can someone like me fix my problem Bassam is a good person working for T mobile sincerely.”
“The manager at this location (think it’s DJ) was super helpful, went out of his way to help me quickly and saved me from having to make a separate trip by taking care of my issue right then and there. Thank you!”
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“Hunter, excellent seller, good expression to communicate and helps the buyer a lot to know how to choose the product. I give him 100% acceptance and excellent seller.”