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January 2024 by John S.
Some people get ice-cream sundaes when they take random drives. Other people like to end up at a nice beach or park or other natural place at the end of a random drive. Me? I sometimes go full-on grocery shopping on a random drive. I (almost) always have bags in the trunk of my car, right? And I can almost always stock up on at least one thing or class of things even if I went shopping less than a week ago, right? Well, I came to this Lucky on the front end of a randomish drive. I'll be honest that I did want to go to a supermarket to pick up some things because guests were arriving and I didn't want to pay through the nose by going to a corner store, plus corner stores don't (generally) have bagels, now do they? I love Lucky. Or I used to love Lucky. This Lucky? It's really really really expensive, for some reason. Like way more expensive than its Fulton Street-in-San Francisco sister store, or maybe I just don't know what I'm talking about because I haven't frequented that Lucky since lockdown started in March 2020. It is impressive inside, especially to the left as you enter from the parking lot. The design and layout of the inside is odd, but not in a magical-feeling mysterious way, more in a Why-did-they-do-it-that-way? way. Like there's this expansive bakery and butcher section, and then the normal meat of the market, and then what? There's this weird area in the middle that looks like it used to be another store that they built this Lucky around and tore down the exterior walls. And then the section with all the drinks and alcohol and snacks and specialty foods is insanely huge. That part reminded me of the Southern California Alpha Beta supermarket chain (RIP) of my youth. Why aren't there any windows? They carry Original New York Seltzer, so that's a huge bonus. Their snack section is epic, but I still couldn't find any Rold Gold honey-braided pretzels. I haven't seen those anywhere in a few years, but I could always find them at my Fulton Street Lucky, so boo-hoo on you, Daly City Lucky! And I came back to use some coupons and pick up even more necessities, as in a real grocery run, and it felt the same. Even more expensive, but the same. The checkout people are emphatic about you getting a discount by shopping again within a certain time frame. I understand promotions, but jeez! I get it. You don't have to keep telling me. Will I return? Certainly, although I don't know when. Mostly, I want to introduce more people to the middle, because it's so weird.
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January 2024 by Samuel M.
The only worthy item from this over priced grocery store was their natural squeeze orange juice which now their machine is out of service, as customer service mentioned technician came to checked out and ordered some parts to fix the machine , every machines has age , To owner , manager , who ever is responsible to spend the god damn money from this store that has been made it from these people and plzzzzz buy new machine... like seriously it has been for months they are out of this juice due to their Machine , stop being cheap, one week selling this squeeze orange juice would cover the cost of this machine .
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December 2023 by Joseph A.
The current store layout is a bit confusing, but it is well stocked. Also with the entrance on the Southside of the store shuttered it makes sense to park closer to the entrance on the Northern side of the building, As for parking it's ample, but again just take into account where the entrance is located. Positives include the fact that the store is clean, with a staff that had been cordial during my visits, and shelves that are well stocked. With the exception of the Extra aisles on the North side of the building the store is easy to navigate. Also use the Lucky Mobile Application this gives customers access to discount , free items, and frequent shopper rewards.
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November 2023 by Kain M.
So I went in today to buy a lottery ticket, on my way out I decided to ask a clerk about how to cash in some winnings, I approached a clerk checking the shelf and said "excuse me." No response so I asked again, "excuse me." The clerk, assume Asian with black hair and light skin tone, without a greeting or even looking at me replied, "yes I can hear you. What it is?" I asked about cashing out lottery tickets,his reaction was totally annoyed. I didn't expect this kind of service from Lucky, tell your staffs have some respect for your customers, some respect for their job, some respects for your brand, or at the very least have some respect themselves.
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November 2023 by Thomas L.
I always feel the Lucky supermarkets are overpriced. That being said I almost always find what I'm looking for and the veggies here are most of the time in good shape. Customer service is OK and overall this location is okay.
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October 2023 by Iris C.
I don't know what is going on with this store, but every time I called to the bakery department or the main line, they never, never answer so I have to go to the store to place bakery orders.
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September 2023 by Bernard M.
We are still in line at the guest service and no one will assist us none of the cashier even is willing to help us and they are very rude
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September 2023 by Carol J.
I like the space it is open and they got everything That I need. I have been here twice
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September 2023 by Noora
This review is for Francesca at the deli. I stopped by with my mom to pick up some groceries earlier today and I stopped by the deli to get some sliced turkey. Francesca was so lovely, kind, patient, and helpful. She has a great personality and made my day! Thanks Francesca!
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September 2023 by Max Koval
Terribly long lines, even at the self check out. They refuse to hire more workers and instead just have it wait for long periods of time.
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September 2023 by Juan R.
Good deal but be prepare to waste time on long line wait Only 2 cashiers, I left my cart full not worth the wait !
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August 2023 by Divina M.
The service sucks, but the customer service was great with returning sandwiches having an attitude when doing their jobs. This lady picked up the meat from my sandwich, then proceeds to put it on the dirty towel, then also puts it back with the other meat. She might make Someone sick. My sandwich tasted like caca
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July 2023 by G Salih
Advertised special was all gone. Asked for a rain check and was first told I couldn't get one, by the night manager. Took 10 minutes to explain to her that it was in the advertiser they put out and there was none left on the shelf so they have to give me a raincheck. She messed around and said they couldn't give out rain checks until the last day of the sale, disappeared upstairs, finally came back and gave me the raincheck but scratched out the valid for 60 days and wrote in 30.Totally unprofessional and rude.Not happy with this experience at all. Find another store if you have a choice.
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July 2023 by Jordan Brahm
Lucky's is an excellent store, very good deli and meat department. Also customer service is very helpful. They have a Wells Fargo inside the store open during government business hours also they have a smoothie place in the produce department.
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July 2023 by D C.
The short white lady at the meat counter w/ a beanie on is the epitome of lackluster customer service. And she knows which is crazy how did you even get a job?? My normal Asian fellas weren't there. Please come back or hire someone else. Or keep her in the back where no one can be serviced by her.
