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“Sara was very helpful in resolving an issue I had when a competitor raised the sale price of an item I just wanted resized. The representative at Kay Jewelers did a good job, but had no way to override a price, so I went over to Zales where Sara did a wonderful job swooping up a sale.”
“So I came in to drop my watch off a couple of months ago and some unforeseen issues popped up at the repair place. At every turn Ashley was able to keep me up to date and went out of her way to make any inconvenience that I was going through right. She delivered the definition of what customer service should be.”
“Went In to see what my daughter wanted for a Christmas stocking stuffer gifts she decided on nails so I asked one of the associates to help me lie that the nails are not to be sold so that way I can buy them secretly!!! Thank you to the staff for pulling that off I really appreciate this favor great customer service!!!!”
“This expansive mall offers a fantastic variety of stores and entertainment options for everyone. From popular retail chains to specialty boutiques, you'll find everything you need and more.The layout of the mall is well-designed, making it easy to navigate and explore the different sections. It's clean, well-maintained, and has a welcoming atmosphere.The dining options are diverse, with a plethora of restaurants and eateries to choose from. Whether you're in the mood for fast food, a casual meal, or a fine dining experience, Serramonte has you covered.Parking is ample and convenient, so you won't have to worry about finding a spot during busy hours.”
“This place has been my go to spot for multiple reasons. Number one, they remember me as a customer. I really appreciate businesses that stay true to their customers. Number two, they have accommodated every request I have made with the Engagement Ring I purchased from them. I recommend building your own ring with the "loose" diamonds like I did. Makes it a much more enjoyable experience and you get to create the ring you can afford. Number three, I had a small diamond pop out of my Fiancés ring... (keep in mind her ring has 39 diamonds on it.. so it's bound to happen) they replaced it and got it back to me polished with the same look it had the day I bought it. I will continue to bring my business here. I am a local in the San Mateo area and my fiancé gets non-stop compliments from her ring. I will remain a lifetime customer due to how they have ALWAYS taken care of me.”
“Every chance I get, I add a little more charms to my celestial theme moments bracelet. The ladies were very patient and helpful. She also cleaned my bracelet to look like new. I also picked out a couple of rings and earrings.Recommend? Absolutely!Located inside the mall.”
“I shopped at the location in serramonte and they were so polite and knowledgeable in what sizing I would like. She let me know which promo’s I could take part in. She also knew which size would look good on me even before I tried them on which was very helpful. I really enjoyed my time finding exactly what I wanted.”
“Christian and the team there always take care of me. I’ve purchased a couple of items from them now and get honest service as well as a fair deal every time. I definitely recommend them!”
“Very very good respectful people and very great atmosphere with the employer that was very patient and humble. Gave me advice and worked out some of the pieces that I wanted to extend my bangle and did the financing for me which was super super awesome. I appreciate the help they gave overall and will do more business, next will be some earrings ?. Thank you for all the help and time.”
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“Sultan and Beth are very helpful professional helped me find a very nice watch. They’re very respectful and help you through the process in any piece you would like.”