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January 2024 by Kuya Oly
This is my third review for another car that was rear-ended. And of course, it is another 5-star rating simply because they did an excellent job on the car, and awesome customer service.Thank you again Gino and staff. Auto 360 is STILL the best!!!
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January 2024 by Peggy Lee Mirpuri
Very little communication with fixing my car. I had to call them continually to get updates. Never called back when they said they would. They are overwhelmed. Once you speak with them they are nice but there's no resolution. They lost my trunk floor and it's been over 60 days of me constantly texting and calling them but they still have not replaced the part. It's been very frustrating and disappointing. Still waiting for them to make it right.
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January 2024 by Jenny Y
PLEASE run far from this auto shop! I usually never write negative reviews but I was left in awe at how this place ran their business.First of all the front desk lady, Lilly was not helpful, nor was she personable at all. When we dropped off our vehicle, she gave us zero info about how to proceed and acted as if we have done this process several times before.So originally Daniel told us that the work would be finished in a week. A week goes by, NO call with any update. So we give a call and was told it would be ready by the end of the week. Again, ZERO updates from them so we give them another call and was told that the following week it would be ready and they would call us. At this point we were in contact with Gino, the shop owner or manager, who said to contact him for any future issues. Ok, fine. They finally call us to tell us that our car was ready. To our dismay, our car came back with LOOSE parts and a paint job that looked like it had too much clear coat and was allowed to dry with it dripping down.I was amazed that they would have let us take it home this way if I had not demanded that they fix it. Where was Gino? Now at this point, Caesar was handling our situation. So we let them keep it for another 2 days so they can order a replacement part. Two days goes by, we receive a call from Lilly saying it's ready. Awesome. 5 minutes after, Caesar calls and says the part is no good and will need to keep it over the weekend. Come Monday, no call or update from Caesar or ANYONE at the shop. So we call and ask ourself if it is done. When picking up, Gino was present and seemed to ignore us. When confronted about the lack of communication especially with him when he said he would handle us directly, his response was "I have 5 other shops."We do eventually receive our car back a MONTH later.I've never felt so disrespected as a customer in my whole life. I did not expect them to bend over backwards for us at all, but at least have empathy that we are paying for a rental car out of our own pocket and have the decency to at least reach out for any kind of update. Please check the google reviews for a more accurate representation of this shop.
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December 2023 by Zarina Z.
The Auto 360 team has been my go-to for auto repairs since I first moved to the Bay Area 12 years ago. They have taken care of minor cosmetic issues due to a fender bender to major $$$ damage to all of my cats over the years.Customer Service is highly responsive and I feel like I am always listened to regarding my concerns. Quality is top-notch and I have sent several friends here for repairs - we are all so happy and impressed!
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December 2023 by Johnny J.
This place's worker rear ended my friend. The worker's name is David Michael Burkhalter. Extremely rude. I have the whole recording of the coversation when he was being extremely rude to my friend who did not speak English. He was acting all happy and jumpy when he rear ended my friend at a traffic light. And he thinks he is right after. Very disgusting behavior. Tried to reach out to their boss Cesar Perez via email but no response. Unprofessional.
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December 2023 by Jenny Y.
PLEASE run far from this auto shop! I usually never write negative reviews but I was left in awe at how this place ran their business. First of all the front desk lady, Lilly was not helpful, nor was she personable at all. When we dropped off our vehicle, she gave us zero info about how to proceed and acted as if we have done this process several times before. So Daniel originally told us that the work would be finished in a week. A week goes by, NO call with any update. So we give a call and was told it would be ready by the end of the week. Again, ZERO updates from them so we give them another call and was told that the following week it would be ready and they would call us. At this point we were in contact with Gino, the shop owner or manager, who said to contact him for any future issues. Ok, fine. They finally call us to tell us that our car was ready. To our dismay, our car came back with LOOSE parts and a paint job that looked like it had too much clear coat and was allowed to dry with it dripping down. I was amazed that they would have let us take it home this way if I had not demanded that they fix it. Where was Gino? Now at this point, Caesar was handling our situation. So we let them keep it for another 2 days so they can order a replacement part. Two days goes by, we receive a call from Lilly saying it's ready. Awesome. 5 minutes after, Caesar calls and says the part is no good and will need to keep it over the weekend. Come Monday, no call or update from Caesar or ANYONE at the shop. So we call and ask ourself if it is done. When picking up, Gino was present and seemed to ignore us. When confronted about the lack of communication especially with him when he said he would handle us directly, his response was "I have 5 other shops."We do eventually receive our car back a MONTH later. I've never felt so disrespected as a customer in my whole life. I did not expect them to bend over backwards for us at all, but at least have empathy that we are paying for a rental car out of our own pocket and have the decency to at least reach out for any kind of update. Please check the google reviews for a more accurate representation of this shop.
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December 2023 by Walter Ramos
Worst experience ever! They took more than 30 days to fix my vehicles fender and returned it with the axel still bent! There were items stolen from my vehicle and the Uber driver who dropped me off to pick up my vehicle said he had the exact same experience! Do not take your vehicle here. Auto 360 are scam artist who pay for good reviews . You have been warned..
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December 2023 by Walter R.
Worst body shop in the Bay Area! Not only did they take more than 30 days to fix my fender they returned it without fixing the axel! There were also items stolen from my car! Not to mention the Uber driver who gave me a ride to pick up my car said he had the exact same experience with auto 360! DO NOT TAKE YOUR VEHICLE HERE! U have been warned... they also buy the good reviews so do not believe the 4.5 stars . They definitely are a shady body shop!
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November 2023 by Sergio Lamar
Mannnn...I hate being the guy that leaves negative reviews online. I even tried to resolve the issues that came up directly with Gino. He told that the manager was going to give me a call today, but they haven't kept their word once since I've started dealing with them.I came to drop my car off at Auto360 on Monday, October 13th but the receptionist was late that day so I had to leave without dropping off my car. Gino called me a short time later and offered $100 to retain my business, so I dropped my car off the following day. On October 15th I was given an estimate for repairs and a four day timeline for the work to be completed.I rented a car thinking it would be the four work days needed for repairs plus the weekend that they would be closed. Nobody at Auto360 called me once at any point over the next two weeks to give me an update. When I called after two weeks of expecting to have a repaired car, they told me that my car wasn't finished and they didn't know when it would be. To be clear, they didn't think it was important enough to tell a customer that the four day timeline that they gave would be more than four weeks. To add insult to injury, in order to get my car back from them without a working driver side headlight, I had to pay them my deductible. So I incurred significant rental car expenses for nothing and, over a month later, have a car that still has a broken headlight and missing parts of the front end. Part delays are out of everyone's control, but lack of communication, honest business practices, and respect for paying customers is on them. DON'T BRING YOUR CAR HERE!!! You'll see their yard is completely disorganized and their business is not equipped to provide consistent, quality service to everyone they see. Or you can roll the dice...maybe they'll get it done in four days, lol.Service: Body & Trim
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November 2023 by Surur S.
I highly recommend this awesome garage. Gino was so responsive and had my car fixed quickly and efficiently. I appreciate you guys so much!!
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September 2023 by A S
I will give them 5 stars for the excellent work on my car. Yes my car insurance said the estimate would take 3-4 days. Yes it took longer at 12 days. I believe 360 Auto did the best they could and the body work looks brand new. Yes I could complain about something but I wont. I got my car back fixed and the cost was what I was expecting. Thanks Gino and team.
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August 2023 by Maria Cecilia Moran
The best in Daly City for any auto body repair. Excellent service and quality work. Gino, Cesar and the rest of the team thanks a million for an amazing awesome job.Services: General repairs & maintenance
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July 2023 by Stella Egar
UPDATED REVIEW 7/23/23: If it wasn't for Caesar I would have never gotten any resolution on my car. He got the additional repairs done IN ONE HOUR. It's too bad it took almost 3 weeks to get it done but he promised it would get done in an hour and he came through, so I definitely give him 5 stars, but still leave my overall rating at 4 stars because I had to go through this nonsense in the first place.Original review:Auto 360 did a great job of repairing my car BUT in the process my windshield wiper plug (?) was broken (and I haven't been able to use my windshield wipers going on 18 days) AND a small plastic panel is missing, probably because it was never replaced back properly. I reported these issues to them 1-2 days after I picked up my car and only one person got back to me but NOTHING has been resolved! I must've called 4-5 times since then trying to get someone to call me back to get this resolved and there has been NO FOLLOW-UP. Now if I have to bring in my car to them to repair it I am sure they will need 2 weeks to do it and I will to get another car rental $$$. So frustrated and disappointed at their follow-up.Services: Painting
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June 2023 by Rachith Kavi
My car got broken in and came here to get it repaired. There was a bit of delay on the parts but Gino and Cesar provided an excellent service and went above and beyond. They even gave my car a clean wash and fixed a broken light and offered flexibility with pick up timing. 5/5 for service! I recommend the shop
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June 2023 by Rachith K.
My car got broken in and came here to get it repaired. There was a bit of delay on the parts but Gino and Cesar provided an excellent service and went above and beyond. They even gave my car a clean wash and fixed a broken light and offered flexibility with pick up timing. 5/5 for service! I recommend the shop
