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January 2024 by Sfscubaman T.
Came into the store to ask for a new SIM card for my new iPhone that I bought in Hong Kong. The manager told me that she had other customers came in and asked for the same thing but AT&T SIM card no longer compatible with the new iPhone 14 and 15. I spent 15 minutes there and she fuzzed around with my new phone and no result. After I went back to Palm Springs I went to a AT&T there and the guy just gave me a new SIM card and I popped it in and works like a charm. He said he never heard about AT&T SIM card doesn't work with the new iPhones. I really doubt the knowledge and experience of the manager in the AT&T branch in Daly City. She didn't know she was talking about and misdirected me by not bothered to bring out a SIM card for me to try on the phone. It could be something so simple. Luckily I took my time and visited another store to find out what she told me wasn't true.
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October 2023 by Maggie Smith
Very bad attitude and rude!I subscribe to a trade-in mobile phone plan from AT&T every year. I received an iPhone 15 a few days ago. The new phone does not support physical cards, and the old number cannot be used after activation (the four lines of the family plan are cross-used).Then I came here to ask for help. The male customer service said that there would be a fee to change a new card. I said that there was no charge for changing the card before. The male customer service asked me where I could do it for free and I went back to them. There was also an iPhone 15 setting up e-sim. You have to call customer service, they can't handle it here.I asked him to give me a business card or name (the store customer service usually has the name on the badge but he didn't) so that I could check what he said. He said that he would not provide this information to customers (he is a male). Fat guy wearing glasses).Later, I was at the Irving St AT&T store, and it only took a few minutes for them to change my card and set up my e-Sim, all for free.
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August 2023 by Wayne Siu
This location is no waiting line. Highly recommend to come this location especially the manager Irene is super efficient.
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July 2023 by Harold Jurado
Came here without an appointment and there was no line. I usually go to the one by Serramonte and I’d wait around 30 for my turn. I needed to grab some groceries at Ranch 99 so it worked out. Irene was super helpful and I was able to get a new line and phone quickly.
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July 2023 by Lillian Zhang
The manager Irene is helpful. Highly recommended here. No waiting line
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July 2023 by peggy guan
I received excellent customer service from Irene. If you need to get anything from AT&T. Please come to this store and look for Irene.
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July 2023 by Eddie Wong
Emmanuel helped me transfer my data to a new phone.He was patient and did a good job.
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July 2023 by Li Guang Neng
Emmanuel was professional and helpful to us. I recommend people to work with him!
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July 2023 by Nancy Bui
Irene is amazing! I am impressed by the knowledge, friendly customer service provided by her. She is ready answer all the question I asked . And she also helped go through each step to transfer my mobile service.Highly recommended.
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July 2023 by Jaylen S.
Irene is a good customer service. I went there to transfer my mobile service . She was the one helped me out. She make sure everything went through and worked before I go home.
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July 2023 by Travel For Fun
Emmanuel was good nice. he helps me to activate the device with ease. i recommend anyone to go here to get new phones or services. a friendly place. he makes sure that I leave with satisfaction by asking me if I need any other services or products. thank you !
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July 2023 by Philippine Olympic Committee
The store opened up on time and Irene was ready to assist. Got everything done for me in record time. Would come back and recommend. Good Sunday service
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July 2023 by tingting fu
professional service from EmmanuelI will recommend my friends to him. He was patient and my limited English and he was able to help me.
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July 2023 by Junjiao Wu
Iren is a good agent that she help me everything, I am so grateful that what her did for me
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July 2023 by Adam C
The Manager Irene is so nice and helpful, knowledgeable, my family really appreciate her help!
