“In addition to the great experience with Ruth Texin (she knows everything about appliances and is very diligent in working to solve any supply chain problems), I am very impressed with their installation team, and especially with Enrique. Our previous 30-year-old oven died (the glass door shattered) and we needed a lot of modifications to even fit a modern wall-oven in the cabinet. Enrique did a wonderful job on that, including adjusting the size of the cabinet cut-out. When there were problems getting the new oven to work (the neutral was damaged), Enrique and his team came out several times to help us debug what the problem was. It was a difficult installation but they were professional, effective, and friendly throughout. I am very impressed.”
“The fan belt on our dryer broke. We fixed it once a few years ago using online videos. I remember it was more difficult than viewed now on the YouTube videos. We had the difficult choice of cleaning up the garage to make a path to move in a new dryer or try to fix it again. One of the parts (pulley) did not look like what was in the videos. As soon as I opened my hand the clerk told me that Whirlpool replaced that part with another with a wheel. He was helpful and polite. It was much appreciated. He told me likely causes of the belt snapping. I was surprised that the price for the two parts with tax $32 were no more than what I saw online, in fact less than at some. We will return for other things we need in the future.”
“Excellent as always, the ones from Mexico with more staff and more variety. The variety of this branch is superior in the quality of integral kitchens. In Mexico the kitchens are very basic and tend to be run-of-the-mill”