-
March 2023 by Scott Gorzeman
They closed my accounts without ever notifying me. I had less than $2,000 in a small business account. They closed the account on 2/23. On 2/28 I was about to pay bills and luckily before I wrote any checks, I logged in to see my balance. The account was closed - ZERO balance. I was never contacted in any way. I called the branch and was only given a number to call. I called that number and was told to leave a message and they would get back to me within 2 business days. It's March 3rd - NOTHING! I have called the branch and that special number numerous times. Nobody from Union Bank has ever contacted me.
-
March 2023 by Mike K.
I hate to say this, because it's not my style to belittle people, but this bank has some of the stupidest people on this planet. How do these people ( Breeanna) even get out of bed in the morning.
-
July 2022 by Jessica M.
I've never experienced such horrible customer service. Veronica, the branch manger, is not helpful or professional. There is a lack of competency and customer service at this branch. I highly recommend banking somewhere else.
-
May 2022 by Cristoval G.
Stephanie Palomino you see Stephanie Palomino testing 1 2 3 Stephanie Palomino Veronica Villa and we're very short with the cashier's check when they did fraud on my bank card. But when I went to the Lakewood Office Union Bank Alexandra and Donna provided excellent customer service for able to verify and cash out my cashier's check Add profile on my face I was on my way to say how very short of the Union Bank in Cypress the police report has not yet been reported yet the time this revitee I give. My name. Cristoval JayCeasar Garcia.. ¡ 'aoudeit!
-
December 2021 by Phyllis C.
I use there online banking to pay bills. There have been very few problems over several years. I also like their drive-through ATM.
-
July 2020 by Joe Swisher
I have been to this branch 3 times and each visit I had to wait outside for the next teller. Last visit, 2 customers walked out and I still wasn't allowed in with no customers inside. I was told drive up windows were being served.. there was only 1 car in the drive up window when I arrived. After walking away due to overheating, they still only had 1 customer in drive up. Clearly they don't know to prioritize multiple queues and customer service is meaningless to them!!!
-
May 2020 by Shayla F.
I've been with this bank since 2006 and the service has been progressively worse. I came in to try to open an account for my sons and I was met at the door by a lady who was rude and didn't have any information as to if I needed an appointment of if I could just walk in. She kept saying she wasn't sure , but never made any attempts to find out anything.She just stood by the door with her keys. To make matters worse, I called customer service, they were apologetic enough and promised that I would receive a call from the branch so I could get my questions answered. When I finally received a call back they got my name wrong. I'm moved my accounts to Long Beach Credit Union.
-
July 2019 by Zonia Parada
Customer Service in title only, practice is more along the lines of customer disservice. If every experience you have with a bank as a non customer is upsetting it will remain after opening the account. Staff is rude and has an attitude.
-
February 2019 by Bianca G.
This bank has given myself and my family nothing but headaches. We came in to cash one of my uncles check from work and they took forever to tell us they had to call the initial company that wrote it out. We made several calls to the property management company that issued the check since the teller told us to do so. It was already late in the day so the teller refused to call them herself. Them the next day we came in yet again to have the teller accuse my uncle of not having a signature that matches the one he initially signed on the back of his check. Finally, we cashed it but with all the attitudes and sly remarks, we will never come back.
-
December 2018 by Bobbie Laswell
Best bank ever. I have been a loyal customer since 1984. The staff make an effort to know you on a personal, but yet professional level. Best customer service!
-
December 2018 by Sam 2280
Bad experience there is a white racist lady working there! Wouldn't cash my check and I already have account IAM Latino!
-
October 2017 by Sandra A.
Wow! Just came in and Ana, my teller was so kind and helpful. I like that she used my name. A lot of banks don't even acknowledge their customers but she addressed me by my name and I like that. Had that problem with a big known bank (won't mention names here) but I used to go there every week and they never used my name or even remembered who I am. She was so nice and answered my questions The place is clean and all dressed up for Halloween. I even got a candy ... yummy. Best UnionBank I've ever been to. Other branches I've been to like every week, they never address me by my name even though I've been going there for years. If you want a great place with the personal touch check out this place. Recommended.
-
October 2017 by Jim M.
1star because it requires it to write a review, this is the worst bank, no tellers, rude, they don't care and have the worst customer service, was there today again10/7/2017 the worst customer service
-
August 2017 by Richard Cook
I love this bank and the employees there are very friendly.
-
July 2017 by James J.
I deposited a Bank of America check on union bank last Friday (June 30, 2017). But this union bank is still holding this check not available and is saying it will be available on July 12 even though Bank of America already transferred this money on Monday (July 3). This is how this kind of small union bank is making money by taking advantage of customer's checks. I will close my checking account of union bank after this. You better go to BIG BANK, such as Bank of America or Chase Bank.
