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March 2024 by Patmonstor ..
Aimee got a new iPhone ... we tried doing the initial set up at home and ran into some problems . Came onto the cypress location off Katella and Knott ... Christopher helped us out, got us all set up in a few minutes. Great customer service and knowledgeable!!! Thank you Christopher !!!
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February 2024 by Jesus Gutierrez
Good service and attention
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January 2024 by Marc Diaz
BEWARE THEY WILL LIE TO YOUWow I seriously got scammed by you all !!! Last month I came with my girlfriend worked with Cristian or Christopher we both traded off our IPHONES and was told my new plan was 130 for both phones (DENIED PHONE PROTECTION SERVICE ) and wast told by him we have a balance of 190 with one phone and 240 on the other phone … so what do you know TODAY I wanted to pay off the remaining balance and I see a balance 700 and 800 on the other phone , NOT ONLY THAT THEY STILL GAVE ME A PROTECTION PLAN EVEN THOUGH I SAID I DO NOT WANT IT AND PHONE BILL $181 … I CANT BELIEVE YOU GUYS WILL THINK YOU WILL GET AWAY WITH A SCAM LIKE THIS …. I NEED SOMEONE TO REACH OUT TO ME AND FIX THESE LIES YOU HAVE GIVEN MEI emailed you and yet no response ….UPDATE : THEY STAND BEHIND THEIR EMPLOYEES LYING TO OUR FACES & cannot do a thing … will be moving to a higher ladder to make complaints Sergio the store manager, will not be able to do a thing so there’s no point in talking to him just a heads up
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January 2024 by Marc D.
wow i seriously got scammed by you all !!! last month i came with my girlfriend worked with cristian or christopher we both traded off our iphones and was told my new plan was 130 for both phones (denied phone protection service ) and wast told by him we have a balance of 190 with one phone and 240 on the other phone ... so what do you know today i wanted to pay off the remaining balance and i see a balance 700 and 800 on the other phone , not only that they still gave me a protection plan even though i said i do not want it and phone bill $181 ... i cant believe you guys will think you will get away with a scam like this .... i need someone to reach out to me and fix these lies you have given me
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January 2024 by Martha Torres
Excellent service Noé is a very helpful person, he has helped me several times. I have needed help, a very educated young man who knows how to do his job very well 10 out of 10
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January 2024 by Deanne R.
Came in today just to pay my phone bill.... Was helped right away. Fast easy and very convenient. Thank you!!!
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December 2023 by Samuel M.
Nothing but good service Andy answered all my questions in clarity and helped me make the right decision for opening up another business line really appreciate it. Especially since I can't say that about most locations. They are busy I understand why. Thanks Andy R!
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December 2023 by David Jetmore
My wife's iPhone was stolen and we had to replace it quick. No fun. But Noe at the Knott/Katella T-Mobile store in Stanton made it as painless and easy as possible. He is so thorough and he explains everything so clearly. Then when he had everything done and we were ready to go, , I suddenly realized I had bought the wrong iPhone. Kinda made my stomach drop. I felt so bad asking Noe to start the process all over. I'm sure he hated hearing me ask that, too. But if he was upset or annoyed, he never let on. He was so professional and pleasant to work with. He is a consummate professional and I wish Noe could take care of all of my customer service experiences! When you go in, ask for Noe. He is the best!
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December 2023 by Bertha H.
T-Mobile in Cypress provides excellent service. Helpful staff, quick solutions, and a convenient location. Always satisfied with their customer service!
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November 2023 by Ahmed
Haydee I've had the best service in my life. She was with me for over an hour and helped me with everything I needed. Very fun time. You should get a promotion
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November 2023 by Bertha Herrera
T-Mobile in Cypress provides excellent service. Helpful staff, quick solutions, and a convenient location. Always satisfied with their customer service!
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October 2023 by Kyle D.
I walked into T-Mobile and at 4:55 absolutely nobody approached me to see if I needed help. around 5 workers were standing in a circle helping 1 customer. After standing there for about 10 minutes I asked for a manager and on of the guys said he's he manager and he'll help me when he's done. Very unprofessional. Then after I was told at the original T-Mobile that they were holding the phone for me I get there and the young lady says give me around 20 mins to se if we have it. I don't know if she just wanted me to leave but if you review the camera from the time I. Am in everyone else was helped the minute they walked in. Very poor service from a very poor staff.
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September 2023 by Leland Sisk
This is a great location. Lots of helpful staff, displays of equipment available and a comfortable lobby. Definitely recommend this facility.
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September 2023 by Jose Noel M.
I had a problem with my iphone 11 not having signal whenever I am outside of the house and no wifi. All apps and directions are not working. Jeff changed the SIM card and checked on my account and discovered that my wifi is not on. He is very professional, courteous and knowledgable. He is an asset in the company.
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July 2023 by Nathan
Henry was very informative and patient for helping me with switching from Verizon to T-mobile.
