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January 2024 by Monica B.
I genuinely loved our experience in the infant room for our daughter, Morgan, who started at 4 months old and stayed full time until we moved away when she was 2 years old. In our time there (just over 18 months), I could not have done it without the help of Jessica, the infant room manager, and all of the other staff. They were always so helpful, clean, organized, and answered all of my questions promptly. They kept my daughter engaged and well taken care of and always addressed any questions with compassion and patience for a first time working mom figuring it all out! Once my daughter transitioned out of the infant room to the young toddler room, the staff met her needs with love and more patience, as she dealt with the changes, and soothed our worries and parents also. The assuring professional experience they offered was always so valued! When we had to move out of the area, tears were shed in having to say goodbye to this amazing staff and place I trusted so dearly with our daughter. Definitely recommend!
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September 2023 by Jessica L.
My son JJ was a year when he started and I was so nervous but Mrs Charity heard my concerns and reassured me that everything was ok. His teacher was Mrs Chanaeatia his first year and she definitely made it easier for JJ and myself to be comfortable there. Everyday she would tell me what they did and share so many cute stories. After a few weeks JJ wouldn't look back to say bye to me and right then I new he enjoyed coming. After JJ turned 2 he went to Mrs Charity's class and he would come home doing hand gestures to the nursery rhymes they would sing in class and make cute school projects. It was so great to see his progress. The other teachers where so great with my kid as well. I couldn't thank stepping stones enough. Can't wait to take JJ back for summer thank you again Stepping Stones
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June 2022 by Thelma C.
I am so saddened and mad , frustrated with all of the bad stuff that these people did to my poor boys they didn't deserve to get thrown in a closet grabbing them by there neck and throwing them neck first. In a dark closet for 40mn!!! They couldn't breath No child deserves to be neglected wile there single mother is at work trying to meet ends. And it gets worst my poor 6yr old at the time tried helping his crying 4yr old brother. And they told him get out here!! What are you going todo about it NOTHING. My kids are older now and finally confessed so sad !!!! Parents make sure you are constantly asking your kids if any teacher is mistreating them !!! Infants , Toddlers, kids there LIFES MATTER !!!! My son was 6 and his brother was 4 and this is not a fake yelp REVIEW !! I will not expose there names or pictures but I will do EVERYTHING IN A MOMS POWER TO PROTECT MY KIDS MENTAL HEALTH FOR SO LONG THEY LIVED WITH THIS TORTURE !!!!
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December 2021 by Margarita T.
Such a great school. Friendly staff, my son has been coming here since he was 1 and it feels like family. They work well with flexible schedules and provide lunches. All the staff are great and trained well.
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July 2020 by Luiggi M.
I mean I give it a three star rating because though some of the teachers are nice. The cleanliness of how they take care of the kids is not to great. I've found my infant playing by herself several times when I've gone to pick her up. The staff doesn't really guide you once you've gone through your first day. It kinda feels like the kids are just a number there and there's no real connection from the teachers and the parent. I'm taking that TLC care aspect. That's very minimal. My two year old came home almost every day dirty and scraped up all the time. Like I understand kids are kids but we haven't had this issue so much at our last place and we're no longer having that issue where we're at now (a new daycare). Administrator is super nice. She did help push my two year old to potty train so that was nice. Overall, it's kinda one of those "you get what you pay for" situation. Great price but don't expect top notch care. I'd give it a C+ grade.
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November 2019 by Jessica M.
Our son has been going to Stepping Stones since he was three months old (and he is now 19 months). we were struggling to find anywhere that had availability and have been wait-listed at other places for a very long time so placing him somewhere when I was returning to work was a stressful situation altogether. Thankfully Stepping Stones had immediate availability. On his first day, they sent me pictures of him smiling and enjoying his new friends. He has just graduated to the toddler room earlier this month. He absolutely LOVES his teachers there. when we leave, he wants to go to the infant room to give hugs to the ladies and his friends. The facility itself looks smaller on the outside than it really is, and there are several classrooms. We get regular updates about our son, and lots of cute artwork sent home. They have a very nice Christmas show each year at a local church and a Thanksgiving feast along with other opportunities to engage with the other families and staff. There are other daycare places closer to our house or more modern and we debated moving him once availability opened up but ultimately the fact that the staff there treat him so well and he is so happy there is why we stay. You can't put a price on the peace of mind that comes with having a happy and safe kid. Karen, Charity and Jessica are great at communicating things to us. Special shout-out to Miss Juanita because my son adores her!
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July 2019 by Troy Umber
My daughter went to stepping stones for over a year. She came home every day telling me about something new she had learned. The staff and Ms Karen were always welcoming. I am so glad we found such a good school.
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March 2019 by Abby Ramirez
My family has been using stepping stones for a total of 8 years now. I have had kids in all classrooms. I absolutely love the school. The teachers in the infant room make sure the kids are well taken care off. I always felt safe there. When they got to the preschool side they learned so much. When I first saw this page I was so confused with all the negative reviews. But then I realized that the reviews were written about the stepping stones that was in Anaheim. That is now closed. The cypress location is amazing. I also find it interesting that all the bad reviews are for the same time period. Like someone was pissed at something and had all their friends give it a 1 Star. Pretty sad and shady if you ask me.
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March 2019 by Elena Ortega
Stepping Stones in Cypress is great! My three kids loved it there. The staff is fabulous. They truly care about the kids and teaching.
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March 2019 by Irayda Diaz
If I can rate this place a zero I would. If you are Hispanic and want to apply here just want to inform you that you are not allowed to speak Spanish because other workers get "offended". Nor will you get information that needs to be provided by law . Needs to be investigated .
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March 2019 by H Olson
My child was neglected while attending Stepping Stones. She was left to sit and suffer in the same diaper she was dropped off in until I picked her up at the end of the day. A parents nightmare. Daycare Horror story. No signs of remorse, lack of apology and total lack of concern for the well being of my children. Was my child totally ignored the whole day? How do you not smell a dirty diaper? How do you not see a bulging diaper? How do you not feel a soaked diaper? Neglect. That's how. I will update my review with my MANY concerns and issues I have with this place but due to pending legal action I can not discuss further. There are plenty of great daycare facilities in the area. Skip this one..Do not allow the owner/"director" to explain away or minimize the severity of the complaints filed with the licensing board or the complaints or poor ratings on review websites.
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January 2019 by Jozlyn B.
I would recommend this school to anyone who is looking for a daycare. The infant teachers treat my son with so much love and i enjoy the ease of my mind knowing that they take care of him on a day to day basis. I also have a 5 year old in Ms Tanyas class - now she is so amazing and i love that my kid can come home excited what her and her friends did today. I enjoy hearing my little one as excited as ever. Karen is a fabulous director and she continues to exceed my expectations so much. Also Jessica is so patient with my fiancé and i having 2 kids under 5 can be difficult but this school makes it so easy to gather all the information we needed. Would recommend 10/10 times!
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October 2018 by Tommy N.
I do not recommend this daycare to any parent who truly loves their child. They do not care about your child or the child's parents at all. They are a business and it is all about the money for them. I sent my son here for over a year. My experiences initially was good but over time became a nightmare after some key teachers left the facility. As my son grew older he had the tendency to bite other children out of frustration. The daycare center provided very little support, patience, or understanding for us through this development process. The daycare asked us to come shadow our child and discipline him. We did as they asked over 15 different times in a single month. Unfortunately, our son showed slow progress in improving his biting issues. As a result, the daycare center continuously asked us to come shadow our son. Since both my wife and I worked, it was hard for us to take off everyday to watch our son. We were only given a limited amount of personal days per year which the daycare center did not seem to understand or show any sympathy for. We tried to talk to Karen (the director) and the other teachers about our situation but they didn't care and still forced us to come everyday to watch our son. Apparently the money we pay them each month doesn't cover watching our son to ensure he doesn't have incidents with other kids. We have since removed him from this daycare center and put him in a different environment. Our son has not had a single problem since. Honestly, you get what you pay for and this daycare is a perfect example of that. It's cheap and that reflects in the quality of care provided. Edit : Karen, in response to your comment below I'm giving you my honest feedback. I felt forced to falsely "thank you" and your teachers while he was enrolled. After all, my son's safety and well being is in your hands half the day. I did not see anything good that could come out of showing negativity towards you or your staff while he was still enrolled there. Instead, I showed as much patience towards your staff as I can. Something your staff did not give back. We would often drop Matthew off at 8:15AM and get a call by 8:45AM that he needed to be picked up. This was within the first 30 minutes! I am surprised over the numerous years this business has been open that the staff has no way of dealing with this issue. You would think something as common as a biting problem would be easily handled but this daycare couldn't. Instead, they ask the parents to come watch their kid. I thought that's what we paid you guys to do? But you couldn't watch him? What pisses me off the most is the daycare BLAMES THE CHILD!!!!! Look at Karen's response. Clearly she is blaming my son like he is some kind of troubled child that can't be helped. Do you realize he is one year old? You can't get more innocent than a one year old. Their brains are still developing. They don't know right from wrong. Different children develop at different rates too. Instead of showing patience and working through it and showing support, you blame him and suggest to he doesn't fit in the environment. The ROOT cause is you and your staff, NEVER the child.
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September 2018 by Joe S.
Our little guy loves this place and is thriving, been coming here for over 2-1/2 years. He started as an infant and has progressed to pre-school. We tried a couple other options near our home and they didn't cut it. This one is close to work and we couldn't be happier with the class structure, teachers, staff, and of course the owner Karen. You see the same faces everyday so you become like a family, if you will. I would and do highly recommend this place to any family that wants a loving, caring environment for their children. Mine would send his own review but he can't text...yet. I checked out some reviews, especially a more recent one and was blown away. It's like reading a bad review of your favorite restaurant and someone slams the food or service when you know they're just mouthing off because someone forgot to refill their damn water.
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September 2018 by Kelly L.
My daughter stayed in this school for 2 years. Everyday when I sent her to school, she was reluctant to go inside and cried all the time. In the beginning I thought it was separation anxiety and tried all the means to let her stay in school. Things didn't improve but got worst. We finally decided to pull her out and switched to another school. In the new school, my daughter became a new kid, healthier, happier and confident. She loves going to school everyday. I would say staffs in Stepping Stones were not caring at all and were incompetent.
