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December 2025 by quincy pham
Waiting more than 1 hr for returning an equipment
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December 2025 by carl mckay
Spent hour an half too update credit card and fix spectrum app. And
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December 2025 by Melissa Domingo
Service here is so slow, not enough workers. You see numerous workers come out of the back but won’t even assist costumers.
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November 2025 by J E
I came into this Spectrum store today 11/25/25 and had a great experience with a Spectrum representative named Angel. He helped me set up new phone and new mobile line. I appreciated his courtesy and he was very polite. Thank You for being very professional and helpful. I know most customers hate coming to this Spectrum store because the wait times are worse than the DMV. I made that mistake last time and came in as a walk in without an appointment. But this time I came in with an appointment and was called right away by Angel and he took good care of me thank you.
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November 2025 by anas alsmadi
It take more than 3 hours
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November 2025 by Noon Moon
Too slow
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November 2025 by Efren Benavides
This has to be the worse store for spectrum 5 employees and and I've been here for almost 2 hours and I've been 2nd in line for over a hours online reservations keep coming up and keep pushing walk ins to wait more. Im honestly about to cancel service I cant be waiting 2 hours everytime I need to ask a question and im just returning equipment this is horrible have someone dedicated to help serve the quick in and outs like returning equipment..
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October 2025 by Thomas Kuranda
Horrible staff, employees are rude , aren’t competent enough to handle simple returns of equipment that is no longer necessary. This store is a complete mess and whoever manages this store needs to close this location.
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October 2025 by Khalil Hallak
Never doing this again, the frustration of watching an employee finish with their customer and clock out is ridiculous. Came in 2 hours before they close and waited 1.5 hours and walked out. Went from 5 reps to 2 in less than 30min with 14 names in the queue. I was number 2 and it never moved. Recommend corporate drop into this store and watch how they operate. Contemplating just canceling my service with them altogether while I waited. All I was doing was picking up the equipment. Think twice before heading to this store. You'll be second guessing why you are even wirh them.
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October 2025 by Heather D
This is the worst. Just dropping off equipment. This really should not take this long. Really poor service but hey what can you expect with Spectrum.
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October 2025 by Jessica Park
The staff seems very nice, but the wait time is ridiculous. I think it’s a management issue. I waited TWO HOURS just to return a piece of equipment. Not sure how they’re running the business.
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October 2025 by Whitley Lowe
I already deal with my service working when it feels like it… now an hour+ wait when I got here at 10 am when they opened just to return equipment. RIDICULOUS!!
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September 2025 by Brian Alvarez
I have had an amazing experience today with this store! Lux is an amazing person and worker overall had me out of there quickly when I even made a big switch from carrier and last minute I decided to get a new iPhone for the first time! no matter he still got it done whilst handling other people and a call just amazing good work ethics! he will assist you with any issues or concerns thank you so much!
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September 2025 by Ronald Hollis
Switch to anything you can other than Spectrum. Downright rude to people returning equipment.
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September 2025 by Boulevard Digital
Downright horrific experience. Snotty attitude towards people just trying to return equipment.
