-
October 2023 by Felicisimo G.
I had an outstanding experience at the Cypress branch of SchoolsFirst Federal Credit Union, thanks to Hailey N. She went above and beyond in providing excellent member service. Hailey is not only a great listener but also incredibly empathetic to my current financial situation. Her exceptional service made my visit truly memorable. Thank you, Hailey, and SchoolsFirst Federal Credit Union!
-
October 2023 by Cynthia P.
I just moved to cypress and this became my home bank. I absolutely love the costumer service. Every time I come I ask for Douglas! He is amazing, so knowledgeable, and always answers all my questions. Thank you for always helping me and giving me the best costumer service. You are awesome!
-
June 2023 by E P.
This is the Best financial decision institution on Orange County. They treat their customers with personal care.
-
January 2023 by V D.
I just have to hop on here and say that SchoolsFirst has the best customer service. #1 in my book! I just got off the phone with an agent that helped me with getting my SchoolsFirst app to work with Zelle. She was very patient and kind. I felt like my friend was helping me thru the process. In this day and age, it's rare to find friendly people and wonderful and exceptional customer service. Keep it up SchoolsFirst!!
-
September 2022 by Leonardo P.
They always greet me with a smile when I walk in even if I am just using the coin star machine. The tellers are always friendly and helpful. Even if they can't resolve your issue they try their best and it is a pleasant experience.
-
September 2022 by Howie V.
Went to SchoolsFirst today to inquire about a car loan. Hailey Nguyen answered all of my questions and even went above and beyond to suggest how I can save more money. She was very nice, helpful, and professional. A+ customer service.
-
September 2022 by Laurie B.
Maria Ortiz helped me with my financing on the purchase of a new Lexus. She was very professional and knowledgeable regarding rates and pricing. She made me feel relaxed during the signing process. She truly is an asset to Schools First Credit Union.
-
June 2022 by Shanay C.
I cannot say enough good things about SFCU. Upon visiting for an urgent matter, I was immediately greeted when I walked in. Luckily for me, Tuyet was the first person to help me. Her kind demeanor and helpful attitude aided in the resolution of my problem within 5 minutes. I couldn't have imagined a better interaction for my situation. She efficiently communicated next steps and steered me in the right direction all while maintaining a smile. I look forward to visiting this branch the next time I have banking needs. Thank you again, Tuyet!!
-
May 2022 by Vanessa S.
Please get an account here. If you have a family member who works for the schools- ask them. I've been with them since 2001. They've given me my first loan (I was borderline not going to get it but the bank boss at that time overrode it .) I'm glad he did. I never made 1 last payment because I felt such honor that that boss man believed in me. Fast forward 20 years; still loving the intimate locations, super friendly tellers, free coin exchange, no excessive wait on their hotline, the app is easy to use. They have overdraft protection for your checking in case you don't have enough funds. It's like a credit card for your checking so no fees! The fees here are minimal. I'm never had any. During Girl Scout cookie season time, I remember walking into the branch with tens of thousands of dollars. Didn't feel scared or sketchy. They even gave me so merchandise. Very nice staff.
-
April 2022 by Junior D.
SchoolsFirst Federal credit Union located in katella Avenue in the city of Staten this bank has plenty of parking well lit area the ATMs all working and the line is not too big when you come in staff is friendly and we had a great time if you want to bank this I recommend this location
-
January 2022 by Spencer U.
Fantastic bank. Would give 6 stars if I could. The staff is always incredibly helpful and friendly and they will take their time to do everything they can for you. I went in a couple months ago to talk about an auto loan I wanted to take out. I feel terrible that I don't remember the name of the lady that helped me, but she was beyond helpful. She took the time to even listen to what kind of car I wanted to buy and looked up similar cars like the one I was looking at. She found the one that I ended up buying! I really feel bad for people who can't bank with schools first. I've yet to find anyone that does banking better.
-
December 2021 by Jenn S.
THIS BANK IS A PIECE OF S****** On TWO separate occasions my fiancé and I have deposited cash only for their atm machines to freeze on us and take all of our money, we now have to wait 2 weeks for them to "resolve" the issue. This is pathetic and unacceptable! I have never had as many issues with bank atms like I have with Schools First. STAY AWAY FROM THIS BANK AT ALL COSTS!! They are not reliable and don't keep their ATMs in good working conditions. Their ATMs are a piece of s**** They probably do this on purpose to delay depositing your money!!!
-
December 2021 by Yonatan T.
Every time I visit School First Federal Credit Union I get the most up skilled respect from the entry, all the way to the end of my visit I was in to get a auto loan. Mari Montenegro. Member Service Representative || Cypress Branch. Thank you for giving me the best experience as always and just want to share this to everyone..
-
December 2021 by Miles B.
I had to call as soon as you opened to fix an account issue and Jesse was extremely helpful, friendly and overall good attitude one of the main reasons I love this bank.
-
November 2021 by Emily M.
I have always loved my bank! But coming to this location and be greeted and helped by the employees here was such a great experience. HECTOR part of the management team was beyond helpful. I was frustrated but hector went above and beyond to not only accommodate and help me but was so nice and the customer service I received was above and beyond what I expected especially since I was so frustrated. I am definitely happy with my bank and the service I was provided today. We also stayed 45 min after they closed and not once did I feel rushed or like we were an inconvenience. Thank you HECTOR & HAILEY for all your help today!