March 2021 by Dee Steph M.
I am not one to post reviews, but as a mother I feel obligated to spare another family from the nightmare that OC Kids turned out to be, as I relied on Yelp reviews when choosing them for childcare but quickly found they are just money hungry and not willing to give your child the care that they need. Our experience quickly turned for the worst when our daughter came home with severe diaper rashes at the end of every week. We had previously informed the staff of how to care for our daughter during diaper changes and provided several diaper creams in order to avoid diaper rashes. Clearly, this was never followed as our daughter came home with terrible diaper rashes by the end of every week that she attended. Our daughter spent 6 hours a day, 5 days a week in the infant room. I stopped by at different hours in the afternoon throughout the week to pick up our daughter and several times she had a heavy soiled diaper. I am assuming she would sit in her bowel movements for longer than the two hour rule that they claim to have for diaper changes in order for her diaper rash to get so bad. There was never any record of her diaper changes as the daily log sheet was never filled out in regards to diaper changes or naps. The communication system between the teachers and directors is basically non-existent once you are enrolled and they have secured their $1,300 a month from you. After 3 weeks of rashes, we decided to write an email to assistant director Ms. Amy about our concern and reiterating they please be more watchful for dirty diapers and asked that they follow her diaper cream regimen. This email was ignored, we never received any feedback, not an apology, not any reassurance that they would address the issue. Nothing. When I brought up the issue in person to Ms. Andrea again during drop off she agreed that they would be more careful and quickly brushed off the issue. One of the last few days my daughter stayed at OC Kids, she had to be put down for a diaper change while I was still in the room and it was the most heartbreaking thing to hear her cry in fear of a diaper change. She was in so much pain. A few hours after dropping her off, I received a call with several excuses of why my daughter needed to be picked up early. They claimed, loose stools, and a runny nose. None of which were true. On this day, suddenly the daily log sheet showed record of bowel movements. My husband had to leave work and miss the next day to take her to the doctor per their requirements to return. Our doctor concluded that she was healthy, all allegations were false and instead he agreed that OC Kids simply found it easier to send our daughter home and not deal with the difficult diaper changes due to the rashes that she had because of their negligence. Our pediatrician had to prescribe a steroid cream to get her better, we had never had to go to this extreme to treat a diaper rash and really disliked the idea but had to do it in order to bring our daughter back to health. OC Kids is negligent, fails to communicate and reassure parents that they are willing to give the appropriate care your child needs. They are also unreliable, as they pick and choose which of their rules will force you to leave work and pick up your child when they do not want to give them the extra care they need. To top it all off, they trashed my daughter's picture and art that was posted in the classroom before I even made it to pick up her belongings the same day I sent our separation from childcare email. We couldn't get our one year old out of their fast enough, we hope our 1 year old did not suffer any additional negligence or maltreatment while under their care. They have no surveillance cameras which now seems suspicious to me as to why they don't want any record of what goes on in this classroom. They also act very annoyed if you call throughout the day to check on your child. I would avoid this place at all costs. For the price, there are other nearby options with better communication, care and actually care to earn your trust and work hard to meet yo
