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September 2023 by Robert Z.
Gave the office my wife's medical insurance information, They told us to come in for an appointment. Then told us they couldn't use her AARP insurance and charged us $90.00, for Eye exam. The then asked for almost three time the price of the other optometrist we ended using, my advice is to avoid this business.
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August 2023 by Tracy G.
Ordered two pair of eyeglasses. Insurance paid for one pair and I paid out of pocket $550 for the second pair. They were done within two weeks. Picked them up and they did some adjusting for the right fit. I will have to go back and have another adjustment made as it is uncomfortable behind my ear. They said that would be no problem and that they would adjust them at any time. No appointment necessary for that. Office staff were very nice. The only drawback is the size of the store. It's very cramped and difficult to maneuver around in my wheelchair. I could go somewhere else for an adjustment if I choose to.
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November 2021 by Kevin L.
I want to come here with a balanced review after being a customer/patient for years. For the cons: I do believe they are a bit pushy with you buying glasses from them. If you come in to do a quick eye exam - they want you to buy frames and glasses even if you are not in need of one. I understand their perspective that we should utilize our insurance, but taking "No" for an answer is a bit tough for them. Second, I had my daughter come to them for a check up - she was about 7 years old at the time. They gave them the same check up as myself - an adult. While I'm sure that might not be a problem for most folks - I still think a different approach should be used for kids. Especially ones coming in for their first visit. Just like I would take my kiddos to a pediatric dentist and would not recommend my own dentist for my kids, I think I will be finding someone that really works with kids and has a different approach to their check ups. For the Pros: They really are good folks. They want you to be happy. And IF you are in a pinch to get glasses quick - they really can get you in and take care of things quickly. They have the glasses-buying process down like a well oiled machine. If they say they will call you back, they do so quickly as well. If you are not satisfied - just come to them with honesty and tell them how you feel, they will genuinely try to solve your problems. They are really efficient working with insurance companies and squeezing as much benefits from them as possible. If you know what you want, they will get it for you quickly and insurance will not be a problem for you. Overall - they are a true family business that belong in Cypress. Maybe I may take my kids here when they are a bit older and less maintenance, but for now, I think their strengths are really treating low maintenance folks that know what they want. If you are someone that is looking for more of a custom approach and are extremely picky about your frames/contacts and have lots of questions - I do not think this place is for you. They are busy and might not offer you the type of service you need. Im happy with this business because I'm low maintenance - which is not a good or bad thing. Im just that type of person.
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November 2020 by Katherine S.
I went here for the first time because I got a new insurance, they're someone that took it, and they had good reviews. I usually go to Costco...but I'm so happy I found this place. I was very pleasantly surprised. The doctor was so nice and helpful. He really took his time with me and explained everything. He just seems to really care about each person. Also I will note that they were very clean and very thorough with sanitizing everything. I highly recommend them.
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August 2020 by Carina F.
I had my first visit here about a week ago for an eye exam and new contacts. The workers were very polite and accommodating to whatever I needed. I originally booked an appointment with them because all of the other optometrists were booked for more than two weeks, but I am so glad I did!
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August 2020 by Michelle I.
This office is always helpful and caring. I've been taking my kids here for two years now. It's down the street and everything runs smoothly. If you need a local optometrist, I highly recommend coming here.
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January 2020 by Danika D.
I've been going to Advantage Eyecare for routine exams for over 10 years now! I've practically grown up with the Kwongs and they've become my extended family - I always look forward to seeing them. The service they provide is impeccable and they do everything with a smile. Although my vision and needs are constantly changing, they always find the best contact brand to relieve my discomforts (dry, itchy eyes and high prescription) and are willing to offer other solutions if one does not work; they listen to your concerns and genuinely want to help! Thank you for all that you've done for me throughout the years!
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September 2018 by Jayne K.
I'm so grateful to have found Dr. Kwong and his very helpful staff. My daughter had been getting a lot of headaches for the past year and I took her to another eye doctor last year. That other doctor did a super fast eye exam and told us her vision was fine. My daughter continued to have headaches and our pediatrician referred us to Dr. Kwong for an eye exam. Dr. Kwong did such a thorough eye exam on my daughter. He did so many more tests on her, which that other doctor never did. He found that she did have a prescription for school and reading and that glasses should help her headaches. She got her new glasses this summer and her headaches are gone. She loves her new glasses and uses them everyday. Thank you so much for taking your time to listen to my daughter and helping her. We really appreciate your care.
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August 2018 by Maria G.
My family and I have been patients at this office for over 8 years. Both doctors genuinely care and are so nice. Dr. Kwong takes the time to explain the changes to my eyes and shows me how I'm going to see with my new glasses. The staff are always very helpful too. They have a huge selection of frames and I can always find a nice pair of glasses that's covered with my insurance. I like that they never pressure me to purchase the expensive upgrades, unlike the other offices that I used to go to. Most of the time I just get what's covered with my insurance and I can always see great with my new glasses. They always work with me to stay within my budget, which I really appreciate. Dr. Tran and Dr. Kwong always remembers me when I come in and take the time to ask about my family. I have referred a lot of my family and friends and they have all had a great experience!
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August 2018 by Bryan C.
Both the doctors at this office are awesome! My primary care doctor referred us here 5 years ago. My family and I have been patients ever since. They have given us the most thorough eye exams we have ever had. The doctors are always very kind and patient with my kids. They always take the time to listen to them. Last year, my youngest daughter started getting headaches when she started 3rd grade. We brought her in to get her eyes checked and Dr. Kwong found that she had an astigmatism. She picked out a cute pair of glasses and once she got her new glasses, her headaches went away and she is doing great in school now. Earlier this month, we came in just a few days before my kids started school. My daughter was noticing her eyes were getting fuzzy while watching TV. Dr. Kwong did a very thorough eye exam and her prescription did get a little worse. The doctors were so kind to rush the glasses back for us so she would have it for her first day of school. My daughter loves her new glasses and she sees great again! The doctors genuinely care about their patients. You guys are the best!
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August 2018 by Natalie P.
I wouldn't recommend this optometrist! My children and I were patients for several years and I always thought my eldest needed glasses because Advantage Eyecare told me and at one point recommending bifocals for him which I purchased. It was till my eldest had a orbital fracture that we saw a specialist at children's Long Beach memorial that the doctor asked why my child has glasses when he has perfect vision. It was at this moment I lost faith in this optometrist office despite the nice staff. I realized that they are in the businesses making money, not in the better interest of patient care quality. All I can suggest if your currently with this optometrist please seek a second opinion. Especially is your a medical patient! They'll use it to get paid and up sell you to offer you a 20% discount. Just be aware please as I've lost money on frames and lenses multiple times here.
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August 2018 by Miguel A.
The doctor works fast holy crap! I've been going to this office for a couple years now (like once or twice a year haha), simply to get a prescription for contact lenses. But yesterday, I called the office asking if they (the optometrist) can look at/treat eye infections cause my dumbass fell asleep with my contacts on. Anyway they said yes so I showed up a bit later and he gave me a prescription for stronger antibiotic eye drops (I had a previous eye infection weeks earlier and the urgent care PA gave me some weak drops apparently). The AC in the mini exam room with the chair is hella nice on a hot 100F day. But what really made me happy was how fast they got my prescriptions lenses. They obviously made me take off my infected contacts, but my back up prescriptions glasses were at home, were an older/weaker prescription as I got them from a different optometrist, and most importantly they fugly. Did not like wearing them, would rather see blurry. So I inquired about buying new lenses/frames here as they already had my prescription up to date since I went for contact lense renewal probably two months ago. Anyway! I found frames I liked AND THE DOCTOR SAID HE COULD CUT THE GLASS IN LESS THAN AN HOUR CAUSE HE HAD IT IN STOCK. So I went across the street to CVS to fill my prescription for my eye drops and I'm about 30-45 minutes the glasses were ready. I paid extra $40 for thin glass and UV coating and whatnot, and I paid less than $200 for the glasses. Good price for new glasses and fast af service! Yayyy.
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March 2018 by Joyce K.
Dr. Kwon reached out to me and apologized for what happened and offered me to get refitted for my contacts. Luckily, I liked the third trial pair so I am sticking with that brand for now. I have no doubt he is a great eye doctor.
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November 2017 by Michael O.
I've been getting eye exams and glasses here for the past 10 years, and I am so glad that I found them. The staff are all very friendly and courteous, and the doctors are absolutely great. Dr. Bert is always engaging and friendly as well as being very thorough with the exams and that ensure that your new glasses will work great.
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May 2017 by Nichole A.
I had such a wonderful experience here!!! I called the offices at 13:00 and asked if they accept walk-ins, they do! Then I asked if they would be able to squeeze me in at 14:00 which is 1 hr after my call and they made it happen! I had no wait time and when I was going through protocol I was being educated on preventative care techniques to assist in having great vision! The optometrist is clearly passionate about Optometry and that was contagious, making me excited to learn! At the end of the short visit, the assistants helped me to make shopping for glasses fun by picking out the cutest glasses for me! I can't wait to wear them and to have my vision restored! I love this place and the people who made the environment so welcoming to be in! 5 STARS BY FAR
