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February 2024 by Lisa R
Everything is always easy here. I rent several times a year. They are always friendly and helpful. Just be careful when you pull into the tiny parking lot, there is a lot of activity!
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February 2024 by Julio Ramirez
The service was great. The customer service that James provided me is second to none. Thank you ?
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December 2023 by Rachel Magallon
These guys are great! Very kind and friendly. Process was quick and easy. I appreciate it’s not connected to an airport!
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November 2023 by Nansi Sibal
Positive experience w staff at Avis in Cypress
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October 2023 by michael velasquez
I was in and out, inventory allowed me to up my rental agreement for another week. They haven’t let me down yet. Thank you so much
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October 2023 by Cheri Hazeltine
Felt Very Safe Comfortable, Pretty Car ?, Easy PEASY Service. Smile’s ??❤️
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July 2023 by Tiffany Liaw
Be careful renting from here. Our experience was a nightmare & it nearly ruined our vacation. We rented through budget but it's the same location. The rental process was quick, but their quality checks need major improvement. They assured us that the car was in good condition since it just had an oil change, although it turns out that they rented us an unsafe car with basically NO tread left on 2 tires...Unfortunately, we noticed in the middle of our road trip & had to scramble around for a solution on a holiday weekend because we might not even make it home safely. We're very lucky to have even made it to our destination without a tire blowout.Instead of offering a reasonable solution, a customer service rep told us to drive the unsafe vehicle to the nearest budget location (which they knew was 100+ miles away from us) or take a 3-4hr uber ride to get it swapped with another vehicle by ourselves. They also told us that we "might" have to pay for the towing service, which is truly ridiculous given that this is their fault. After too much time spent on the phone & missing out on our vacation activities, we finally worked out a solution to get the tires replaced at a shop nearby & will be submitting a claim to have budget reimburse us.We appreciate that Tony was able to extend the rental timeframe for free as a courtesy, although that was the least of our concerns. We're disappointed that he couldn't assist us any further & overall we are very dissatisfied with budget/avis. It's safe to say that we won't be returning.
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July 2023 by Kumar Sawn
This location has several issues, lack of parking, older car and customer service is not up to mark.
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July 2023 by Tiffany L.
Be careful renting from here. Our experience was a nightmare & it nearly ruined our vacation. We rented through budget but it's the same location. The rental process was quick, but their quality checks need major improvement. They ensured us that the car was in good condition since it just had an oil change, although it turned out that they rented us an unsafe car with basically NO tread left on 2 tires...Unfortunately, we noticed in the middle of our road trip & had to scramble around for a solution on a holiday weekend because we might not even make it home safely. We're very lucky to have even made it to our destination without a tire blowout.Instead of offering a reasonable solution, a customer service rep told us to drive the unsafe vehicle to the nearest budget location (which they knew was 100+ miles away from us) or take a 3-4hr uber ride to get it swapped with another vehicle by ourselves. They also told us that we "might" have to pay for a towing service, which is truly ridiculous given that this is entirely their fault. After too much time spent on the phone & missing out on our vacation activities, we finally worked out a solution to get the tires replaced at a shop nearby & will be submitting a claim to have budget reimburse us. We appreciate that Tony was able to extend the rental timeframe for free as a courtesy, although that was the least of our concerns. We're disappointed that he couldn't assist us any further & overall we are very dissatisfied with budget/avis. It's safe to say that we won't be returning.
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June 2023 by Katrina D.
Recently rented a new vehicle with Avis. Pleased with the quality of the rental the smoothness of the ride.The vehicle was equipped with the features that my family find accommodating. The location is in a good area although it is a lil corner spot in a very busy auto strip with very minimal parking. I fueled up the tank, washed and vacuumed the vehicle. Wanted to do a quick and easy drop of. Realized u need a lot of patience at this point I was parked and a women in a big suv parked and honks the horn. I have no clue what this lady is honking at. I had to move and drive around the busy parking lot,dodging all the chaos. In order to accommodate her since I guess she doesn't know where to drop off a rental. I had to become a valet driver parking the vehicle in order to drop off.
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May 2023 by Mark Miller
Tony was good to work with. The car was perfect for our purposes, other than having a low tire when I picked it up (warning light was glowing when I started the car). I would have rated the experience higher except for the location of this store. It's located in the worst, most crowded, and unsafe little auto services mall I can imagine. It is ALWAYS stressful just to find a place to park there.
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April 2023 by Michelle ..
Bad customer service. Everyone on the phone was so rude. I canceled my reservation because I didn't have a good experience.
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March 2023 by Keith Bennett
Small place no parking but you can get in and out fast place seems strange for a car rental place but very convenient for local use.
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March 2023 by Kim Quilaton
Asked for a non-smoking car. Got a car that was previously smoked in. They tried to mask the odor with a deodorizer but that made it worse. If I was not running late, I would have canceled and found anpther place to rent.
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March 2023 by David J Vandegrift
The location is easy to miss and the parking is terrible. But the service by Tony is excellent and the vehicle was great.