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March 2022 by eaphek
on March 12 , We, my husband and I shopped at Wholefoods in Cupertino. We are seniors: 79 ( disabled) and 80. We wanted to buy something to eat for dinner. 1.At the food counter there was no one. One team member, no mask, came over. We asked her to wear a mask as we are in the risk group, but she would not. We know the rules , however, we strongly believe that if elderly and disabled people ask someone, who works with food, and breathes on food, to wear a mask, while serving a customer., the request should be respected and not dismissed. 2. There were many mask wearing working personnel around, but none took care of us. We waited for more than 10 minutes , please bear in mind that I am disabled and standing is an ordeal for me, before someone finally came. This took place only after we asked for the store manager. 3. I have written, called , emailed Wholefoods all in all 7 times. Got an impersonal reply saying that someone from the Cupertino store would be in touch. Two weeks have passed, and no one bothered to call us. We are quite disappointed with the service at Wholefoods. In the past, before Amazon took over, service was way better. We hope someone will give us a call at least as a token of respect, and that customer service will attend to our complaint and improve the service.
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May 2020 by Roman D.
I'm been coming to this location for quite some time. I prefer to get my produce here and they have an abundance of juices, bulk food, vitamins, supplements. I used to be able to get a great sandwich called the 'Turkey Grinder' here, but they have ceased making it. I drink a great deal of tea too, but they have cease carrying my favorite tea: Choice brand Twig tea. This I have to order online now. With the Coronavirus, social distancing is now practiced to get into the store. People line up outside and stay 6 feet apart. Inside is a different story however. Most wear masks, but like everyplace, there is that occasional imbecile who doesn't. Also, in spite of signs posted everywhere for people to practice social distancing and stay 6 feet apart, the produce section is usually overcrowded. Social distancing is not practiced in this section of the store. People linger in the section. The store needs to institute some type of mechanism to limit how many people are in this section of the store at the same time. I observed this on a Saturday, so maybe that is the wrong day to go. I don't think it's as bad during the week before 3pm. Good place to still get my produce, but the store needs better enforce social distancing inside the store.
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May 2020 by Ivan S.
Going with five stars because whenever I have questions about food and other Items I get the answers I want. They have a pretty extensive produce and dairy cheese area. WOW. That makes me so happy! lol. I'm a very snack kind of eater and so I like to a la carte my grocery shopping meaning that I will do a haul for specific plates, bowls or dishes. As of now I am on a MAJOR smoothie kick so I like to grab stuff like chia seeds, almond butters, alternative milk, powders and that makes up the bulk of my outings here. lol. It's so fun to shop at health food stores because I love reading the labels and also finding other quirky shoppers that do the same. I need to check out the bulk bins more to get some granola and nuts like almonds. The Navitas super-food snacks are really good, but are kind of pricey. So worth it. I want to try some homemade recipes sometime that will be so fun. Worth the stop to try something new, right. Enso#37 +/- Big lot/lots of parking. Masks for customers/wiped down carts and baskets. Flowers. Bamboo chopsticks. _We are going to make it happen!
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May 2020 by P M.
This is for the meat department. Was there today - usually it is crowded with customers and people taking numbers. Today there was just 2 of us waiting to be helped, and at one time I counted SIX meat cutters/servers behind the counter. Not one of them asked if they could help, or said, it will just be a minute, or gave any indication that they had an inclination to help. Nothing. It was probably just a little over 5 minutes, but when you're just standing there being ignored it seemed much longer. I know some people have faulted the merger with Amazon for the decline in morale for the once happy, friendly WF employees. I don't know what it is, but I've definitely noticed when people like their jobs the atmosphere has a different vibe. The service today was clearly lacking. Update. 5/15/20. Whoa. Once again, very rude employee in the meat department. What is going on there? I regularly have the butchers cut chicken or various meat when I purchase it. Today my daughter was buying groceries for me and when she asked to have something cut, the reply was, "we don't cut meat here." Really? I have years of shopping at Whole Foods and getting meat cut that says differently. This is not the service I would expect from Whole Foods. Very disappointing.
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May 2020 by Christine Y.
I always joke that if I dropped off the grid and my friends can't find me...just wait in front of Whole Foods in Cupertino and I will eventually show up. I am seriously at this market daily. Come early in the morning for the freshest and best selection of produce and to avoid the dreaded crowds in the afternoon and long lines. Everything is neatly displayed and the produce is just A+ and you can shop peacefully. The meat section is my fav as I always need my pork bones and chicken feet to make my weekly stock. Ronnie is super helpful and always hooks it up when I can't seem to find where all the chicken paws went and SHAZAM he comes out from the back with a giant box for me. Love it. I really believe in you are what you eat and I refuse to buy meat and produce from other stores because I have been clearly spoiled by how much better the quality is here. Love your body, your family and eat organic. New update: I came this morning for some hot chicken soup, and a lovely gentleman by the name of Anthony went above and beyond for me. His customer service has been the best I've seen in customer service industry. I was waiting for soup to come out since 9am and by 9:20 it still wasn't out yet. I asked Anthony to see if he could check when the soup was coming out and he asked me what size did I need. I asked for a medium and he went to the back kitchen and came out with the soup, double cupped so it wasn't scorching hot for me to hold. It had a nice even amount of noodles, veggies and chicken and soup. He had a great attitude and smile on top of that. I hope that the store sees this review of him because he truly should be acknowledged for his service. It's rare to find this when you have so many customers on a daily basis. Go Anthony! Update: Evarardo goes the extra mile every time I come in to buy meat. He has a great attitude, smile and cheerfulness about him that makes him stand out. He always prepares the meat so beautifully and takes his time to do his best. I hope someone from the store sees this review for him because it is pretty long overdue. His attitude and professionalism makes the company and store look great.
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April 2020 by Junko H.
I love whole foods,this is my store On the other day,I had a little problem in my purchase, But customer service Lorenzo,really good took care of my problem immediately Thank you Lorenzo and great customer service
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April 2020 by Eric C.
Several weeks ago I filed a complaint on the Whole Foods website. At this point it appears that they don't plan to respond. So I guess they won't mind my writing this honest review based on my experience. This is the exact complaint I filed on March 22nd: "Yesterday (Saturday, March 21st) I went to the Cupertino store for the 8 to 9 AM senior hours. I felt disrespected by the employee at the door once the store opened. He was yelling at us to (and I paraphrase) hurry up, to get moving, to pay attention, etc. I felt we were being treated like cattle. We're people (and older people in the COVID-19 high risk group), not animals. Whole Foods should be above this. Next time I attend the store during these hours I am going to video record this if it occurs and turn it over to store management. These are increasingly desperate times. Be better."
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April 2020 by Britta B.
It seems like I can find almost anything at this store. If they don't have what I want, they will try to order it for me. This is true in the whole body dept & the meat dept. In the meat dept, you might have to ask for Joseph or Jason to get the order. But if anyone can get your specialty meats for you, it is these two. They were ever so helpful to me during our pandemic.
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April 2020 by she o.
Okay so I tried the link you suggested. have you ever tried this? it leads to nowhere land. I can access my past amazon prime orders BUT since I have never been able to get through to whole food grocery or fresh it leaves me with no contact options. PLEASE ASSIST this is going on a month now....or at least contact me and let me know when your stor is the least busy so If I have to out of necessity I will go in. But honestly at this point if I need to go into a grocery store I will use another store option. Looking forward to your response.
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April 2020 by M. A.
I love this whole foods and I am happy with the way their management is dealing with COVID-19 outbreak, they did not hesitate taking the necessary measures to protect their employees and clients early on in the epidemic. The store is clean and I feel safe shopping here, lot of variety and good quality items. Big kudos for bringing hot bar back in sealed containers. You rock.
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April 2020 by Time2 Y.
Whole Foods is a great place to get my organic items. They have a great beer and wine selection. IPA's are on point. Would have given it 5 stars but the lines were to long. Especially the express line. Otherwise keep up the good work!!
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April 2020 by C M.
This has always been my go-to store. Yesterday I went in to see not only shoppers, but employees AND delivery people were not wearing masks. The very people handling your food and delivering it (as I overheard from a manager in store) were NOT required to wear a mask. Ya know, the same people that are delivering to seniors. No excuse. None. Rethink this Whole Foods. For your employees benefit and your community.
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March 2020 by David W.
Today I took advantage of Whole Foods invitation to seniors to visit the store at 8:00 am, an hour before the normal opening time. I was not sure what to expect, but found the experience very rewarding. Not only was the lack of crowding very pleasant but also I found the shelves well stocked and the staff extremely helpful, friendly and knowledgeable. During my whole visit I was guided around the store by several staff members, it was almost like a private visit. Checkout was also relaxed, friendly and efficient. Thank you, everyone involved.
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March 2020 by 김기환
Good enough
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February 2020 by Annie K.
This is the best whole foods in the Santa clara/Sunnyvale area!! They have the smoothie/juice bar which is muy importante to me at a whole foods and they also have the sushi bar and carry blue bottle coffee! What more can i ask for! A new section i discovered this time around was their fresh pasta fridge section!! Scored some gluten free ravioli on sale along with some pesto. Yum yum! They also had a grand selection of roses for Valentines day. Yay!