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February 2024 by Tigran M.
We had a trouble transferring a Verizon eSIM when buying a new iPhone in Apple Store. Wasted 2 hours there and had no luck. We arrived at this Verizon shop 10 minutes before closing and I had no hope that we will get any help that late. But we were wrong. Bobi stayed over closing time and helped us get the eSIM working. He really saved the day, thanks Bobi!
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October 2023 by Matthew B.
Worse Verizon store. Customer service is horrendous. I went in on 10/26, exactly at 6 pm they said they couldn't help me because they close in an hour. No one was in the store at the time. I will never come here again nor recommend it to any friends/family.
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October 2023 by Kathie B.
To make things even worse, they sold me a bunch of equipment that I didn't need. I had asked if there was a connecting cable for "C" port and was told no, that I needed to buy a new block ($50). Much to my surprise, Amazon sells multi port cables for $6.99!!! Plus they offered to transfer my data, then charged me $40 without advising me (Apple does for free)! Btw, the store manager has NEVER reached out to me!! Incredible....
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July 2023 by Ruth Lopez
They never fulfilled the promotion they offered me and they won't let me cancel. They have misleading advertising. Online sales are the worst and there is no communication between their departments. Nobody knows anything about anything. Terrible.
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June 2023 by Jo Ann W.
Bobi and his boss helped me set up my I phone 14 from my 12 i phone mini. It was so worth paying for. I did make an appt because that is the way to do it. I need my phone to get to work. They were both very helpful. Ii am forever grateful. Bobi even helped me get a case thanks to both of you. JoAnn. Long time Verizon fan.
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June 2023 by Mike S.
Many thanks to Paul Olien. I had the pleasure of interacting with Paul during two of my visits to the Verizon Wireless Store. In each interaction, he demonstrated excellent communication skills and amazing customer service skills. Furthermore, he also displayed an incredible knowledge of Verizon's products and services, and was able to assist me with switching phones. Thanks Paul.
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February 2023 by Ken M.
I have had Verizon Wireless for many years now and have had great service with the phone and usually with the customer service also. However, I came into this store with a simple question about activating a phone I bought for my son and the person at the store refused to help me at all because I didn't have an appointment. I had understood I couldn't get in-depth service since they were appointment only but the woman was so condescending and dismissive that I left the store seriously considering moving carriers. Unfortnately, its hard to leave Verizon because their network works so well for where I live and travel to.
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January 2023 by Alex M.
Andres replaced SIM card and recommended to visit ubreakifix shop akross the road. He did not notice that setting VoLTE calls was off. Actually it was the cause of my phone not working. He was supposed to know this thing.
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December 2022 by Linky B.
We tried setting up our phones using the phone number the store gave us. The store rep told us we can call to get it setup. Guess what?!! Not!! We had to go back to the store to get our phones set up. But there was no way we were coming back to the same store. We went to the one in San Jose and explained our frustrations. The rep there was surprised that we were told to set it up using the number the store had given us. Finally we got our phones setup after a very frustrating n infuriating situation. Trust me..if I could use some explicit words here to describe our experience with the store in Cupertino I would. Don't go there unless your want the round around or know how bad customer service is!!! Just FYI..I was told an Apple Store could have helped us set things up. And you know they have plenty of reps there willing to help you out!!
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December 2022 by Xin J.
The stuff working so slow. Minimum waiting hours.i don't understand who management here
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August 2022 by Chris F.
Frustrating! First of all.. They open at 11am. I had a 12 noon APPOINTMENT! I had to wait over 15 minutes just to have someone acknowledge me. Then another 15 minutes for someone to start my appointment. I completely understand the whole supply chain shortage, but was shocked at the lack of choices to replace my phone. I am flexible, so was able to pick a suitable replacement. The guy went to the back...handed me a box with my new phone and said " sorry, we don't have any accessories for this phone." So no screen protector or case...OK I'll order from Amazon I guess. then he says "download this app to transfer your data...watch a you tube video if you have any questions" WTF!!!! No help even setting up my new phone! I walked out with my box in hand and got in my car to go meet my daughter who was shopping elsewhere...Only to discover that my old phone no longer works! He disabled it without even telling me that would happen. I had no idea where my daughter was and no way to call her. I went back in and no one would even look at me. I drove home just to call my daughter and go back to get her. Worst customer service EVER!
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July 2022 by JMarie B.
I recently upgraded my phone and encountered a very slick salesperson who added insurance for all my devices. I was never asked if I wanted this. My bill increased by a huge amount. Mr Slick then made an appointment for me to transfer my phone information and then rescheduled me at another store two days later. They just wanted to make a sale and had no interest in helping. I went to the Verizon store where I received great customer service, including having my bill adjusted to reflect the services I wanted. Avoid the Cupertino store at ALL costs !!
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May 2022 by Tahir M.
I cannot imagine a worse service. I went there today to get the new Samsung watch and a line for my son. I asked them whether they provide a stand-alone line for Samsung watch, and they said yes! Then, they wanted me to pull the credit score for a line that costs $10 per month. I told them I had started but then canceled their internet home service about a month ago (for which I have another horrible experience to tell!) so they tried to pull that info. Meanwhile they told me I owe them $46 for the previous service (for which they had told me that there would be no cost if I cancel within a month). I paid it so that they will not run a credit check. But later they told me that it did not work and they still need that credit inquiry. I said OK whatever for my son's sake and since they were the only company that can provide a single line for that watch. This process literally took two hours! Then they told me that they made a mistake and the information was wrong; they cannot do the single line with Samsung watch! No apology, no nothing! I kept my cool and said that this is my second terrible experience with Verizon. I am still in shock. Never consider anything from Verizon anymore.
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March 2022 by E T.
The sales I talked to was not interested to help on the problem we have with a precious order. Maybe there will not be additional commission? Very unprofessional.
