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March 2019 by G M.
For the most part, US Bank branches have generally good customer service. But I recently visited the Safeway branch in Cupertino, and I was extremely impressed by the style of customer service these group of guys offer. Vu H Huynh is the manager at that branch, and he has a very nice way of making sure his customers are acknowledged as soon as they approach the bank, and happy at the end of each transaction. His team seemed to have the flexibility, and his encouragement to use their personalities to help each transaction go smoothly and efficiently. They don't mind getting a little loud, and being a little goofy to make the customer feel at home. I am very impressed with Vu, and I am glad I had a chance to visit his branch to witness excellence in customer service. It is rare to see this level of quality.
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March 2019 by Gonzalo M.
For the most part, US Bank branches have generally good customer service. But I recently visited the Safeway branch in Cupertino, and I was extremely impressed by the style of customer service these group of guys offer. Vu H Huynh is the manager at that branch, and he has a very nice way of making sure his customers are acknowledged as soon as they approach the bank, and happy at the end of each transaction. His team seemed to have the flexibility, and his encouragement to use their personalities to help each transaction go smoothly and efficiently. They don't mind getting a little loud, and being a little goofy to make the customer feel at home. I am very impressed with Vu, and I am glad I had a chance to visit his branch to witness excellence in customer service. It is rare to see this level of quality.
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April 2018 by Londa Y.
My visit to this US bank was the worst ever! Manage ment is very incompetent - this guy Vu Huynh he should be training staff instead he was playing around on his phone the entire time while an emplyee (new to branch) struggled with opening a new account for me. My info was messed up in the system, and even though we tried to ask him questions he did not help Vu was very disengaged - I felt very unimportant to this institution. Also, branch location is very slow -now I know why! I would recommend going to elcamino branch where they actual work together and management is much more kind..
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June 2016 by Aashish Rathi
Nice staff. And they give quarter rolls for the equivalent bills, so that's awesome.